7 replies to this topic

[Jackal Noble]

3rd or 4th time I've gotten this one. lol. Can't even submit a report when the game crashes??
Getting very fed up with this game and or the severe degradation in service.
Multiple players discoed in games, even more frequently.
Terrible hitreg/Incredible hitreg vs.
These anomalous crashes that I can't even submit, that are very much the game crashing. Read at bottom, it say no email to submit to.
TLDR - I dropped in Testing Grounds to try out a build and the game crashed, and the error can't/won't submit to PGI.

[Jackal Noble]

Hey look another one. Just dropped out of match and went to test another build. Insta-crash.exe

[Grus]

Yeah noticed that.. i thunk pgi is just sick of the inbox getting full every day

I think I've ever crashed once before patch... Now it happens every few games.

[Paul Inouye]

Hey JackalBeast,

Looked into what would cause this. Here's the breakdown:

- Our crash reporter tool normally submits report via HTTP to our crash dump server
- This server was experiencing a problem which caused HTTP requests to fail
- When an HTTP error like this occurs, the crash reporter tool, by default, falls back to an email address submission
- We don't use this form of crash reporting, which is why you see the related missing email address errors

Thank you for reporting the problem, we have addressed the HTTP error and it should be fixed now.

A successful submission wouldn't show that text at all, that text only appeared because there was an error.

[ANOM O MECH]

Paul Inouye, on 14 December 2017 - 03:44 PM, said:

Hey JackalBeast,

Looked into what would cause this. Here's the breakdown:

- Our crash reporter tool normally submits report via HTTP to our crash dump server
- This server was experiencing a problem which caused HTTP requests to fail
- When an HTTP error like this occurs, the crash reporter tool, by default, falls back to an email address submission
- We don't use this form of crash reporting, which is why you see the related missing email address errors

Thank you for reporting the problem, we have addressed the HTTP error and it should be fixed now.

A successful submission wouldn't show that text at all, that text only appeared because there was an error.

Thank you very much for taking the time to respond here.

[Grus]

Holy he'll it's Paul! ^^

[N0ni]

Everyone hide your Dragons, it's Paul!



I mean uhh... hey sup. Glad you guys got that fixed!

[Jackal Noble]

Paul Inouye, on 14 December 2017 - 03:44 PM, said:

Hey JackalBeast,

Looked into what would cause this. Here's the breakdown:

- Our crash reporter tool normally submits report via HTTP to our crash dump server
- This server was experiencing a problem which caused HTTP requests to fail
- When an HTTP error like this occurs, the crash reporter tool, by default, falls back to an email address submission
- We don't use this form of crash reporting, which is why you see the related missing email address errors

Thank you for reporting the problem, we have addressed the HTTP error and it should be fixed now.

A successful submission wouldn't show that text at all, that text only appeared because there was an error.

Your Lordship!
We are so gracious that you deigned this most irksome issue, worthy of your divine attentions. Oh how serendipitous indeed!!

Thanks Paul, appreciate the response.