4 replies to this topic

[Dr Yorix]

Hi all,

I recently upgraded my video card to a Sapphire Nitro+ Radeon RX 570 4GB. I am running Windows 10 Home 64-bit with all recent updates, I have 16 GB DDR5 RAM and a Ryzen 5 1600X cpu. Running the game I get the known error you can see here:



Although this is a known issue and the stickied thread implies that you can just click OK and play, MWO crashes, mainly during the first 10-20 seconds of each match. The error I get is this:


The only way I can play is by using the DirectX 9 setting, which seems to suffer from occasional stutter but is stable so far (more than 20 games played with no crashes).

I hope this helps some of the people who can't play at all.

Thanks and Happy New Year!

[Tarl Cabot]

Okay, thanks for providing what is working for you!!

https://mwomercs.com...-cause-and-fix/

Recently discovered by one of our players and not PGI team, the issue is how the 470/480/570/580 cards utilize the same ID # and PGI has those ID # noted in one of the MWO files as being unsupported.

Now, with that said, that first message would not be an issue with the second message you are getting.

Download, unpack to an easy location and run the dxsetup.exe of the redistribution 9c June 2010 package. There may be a file that may be corrupted, and running the redistribution package will replace it.

https://www.microsof...ls.aspx?id=8109

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Are any components overclocked?

Edited by Tarl Cabot, 02 January 2018 - 05:46 PM.

[Dr Yorix]

Thanks for the reply and sorry for the delay, I was at work.

I downloaded and installed the Direct X version you linked above, changed my settings to direct x 11, but unfortunately the game crashed during the first match. Same error message.

Reverting back to dX 9, thankfully solved the crashing issue again.

To answer your other question, I did not overclock any of my components. I believe the video card is overclocked by sapphire however, but so was the R9 380X that I used up until now with no problems.

I tried playing other games and I have no problems whatsoever.

I hope that this issue will be resolved soon, since playing with DX9 is a compromise, and as I stated in the OP, both in DX9 and DX11, there are stutters that I did not have with my previous video card. The crashes always happen during these stutters, the difference being that in DX9 the game continues while in DX11 it crashes.

Edited by Dr Yorix, 03 January 2018 - 06:12 AM.

[Tarl Cabot]

For testing, underclock your card back to a base specs and test. What is the brand/model of the PSU?

[Dr Yorix]

I would rather not meddle with my hardware at all, as I said, I did not overclock anything myself. My PSU is a Corsair CX650M.