317 replies to this topic

[shameless]

D V Devnull, on 03 December 2018 - 10:44 AM, said:

If he is, then he is. But I would be VERY surprised if anything was "drink until you have a hangover"-worthy at this year's "Mech_Con 2018" activities.

~D. V. "thinks your thought is unlikely" Devnull

if you drank every time PGI avoided saying anything of substance, or pitched how great MW5 Mercs will be you'd have gone through at least a full fifth of whatever you were drinking..

[Jungle Plague]

Okay its killing me.

TELL ME THE INFO/STATS MATTU-SENPAI!

[dwwolf]

tick tock....

[Jack Shayu Walker]

PGI has an... odd relationship with time.

[FupDup]

[HenryFA]

NEED MOAR DETAILS

[General Pete]

WJP, on 01 December 2018 - 11:03 PM, said:

What next Clan Omnimech?

They really need to wait until next Thanksgiving and then do the Turkina

[TheCaptainJZ]

The work day is almost over for you PGI, where's the details?

[LordNothing]

shameless, on 03 December 2018 - 01:23 PM, said:

if you drank every time PGI avoided saying anything of substance, or pitched how great MW5 Mercs will be you'd have gone through at least a full fifth of whatever you were drinking..

unfortunately this also seems to be their philosophy for game dev.

[Mikayshen]

So...about that extra info...
Also, what was the Warhammer IIC pre-order thingie mentioned some days back on Twitter?

[FupDup]

Mikayshen, on 03 December 2018 - 04:16 PM, said:

So...about that extra info...
Also, what was the Warhammer IIC pre-order thingie mentioned some days back on Twitter?

Matt is currently posting in a General Discussion thread about it. Here is his most recent update:

Matt Newman, on 03 December 2018 - 03:56 PM, said:

First of all, YIKES! I really stepped in it, didn`t I?

3 points I want to make before I start groveling.

• Russ didn't make the Tweet. I did.
  
• I was trying to remind people about the early adopter rewards ending.
  
• I was trying to hint at the Holiday bonus Giveaway.
  
• you will get bonus redeems in the Stocking Stuffer event

EPIC FAIL



I totally see what I have done now. The implication is pretty clear that purchasing the Mech Pack would get you something exclusive and it didn't. It caused excitement and speculation (and a definite FOMO) in the worst possible way. I am really and truly sorry for the frustration this has caused. A bad move on my part and while it wasn't my intention, it was definitely the reality. I own it 100% and won't make the same mistake again.

OK, so how do we move past this?

Option 1 Refunds

• You CAN get a refund on your Warhammer anytime from now up to delivery no questions asked. That is our policy for mech preorders and I think it a good one (I also happen to manage the Customer Service department)
  
• We usually do not to do Refunds after delivery (unmodified) as it is a messy process but it is possible.
  
• We Generally don't refund after a mech has been used or modified as the content is considered consumed. There have been exceptions to this is extreme situations.

Other Compensation.

• In some cases, we come up with a method of compensation in the hopes of making it worth it for you to keep the product. (open to Ideas here saw some good ones in the thread already and have a couple of my own)

Here is the kicker, I have not discussed this blunder with Russ yet but will when I am back in the office.


So I hope you accept my apology for ******* up this hard on a twitter post and I hope we can move forward and turn this into a positive for you guys.

I know I won't be able to make all of you happy but I am going to try.

Matt Newman.

No extra info about the holiday bonus yet though.

Edited by FupDup, 03 December 2018 - 04:18 PM.

[Dalatecht]

FupDup, on 03 December 2018 - 04:16 PM, said:

Matt is currently posting in a General Discussion thread about it. Here is his most recent update:



No extra info about the holiday bonus yet though.

That's an OOF but at least Matt owned up to it. I suppose I'll just have to wait and see if there'll be anything forthcoming once he brings it up with Russ.

Edited by Dalatecht, 03 December 2018 - 06:05 PM.

[Akillius]

Dalatecht, on 03 December 2018 - 04:53 PM, said:

That's an OOF but at least Matt owned up to it. I suppose I'll just have to wait see if there'll be anything forthcoming once he brings it up with Russ.

Yup Matt is the best community manager they've got. Changing events/sales to work for the community, fessing up, etc.

There's other games where I wish someone like Matt worked, instead of players not getting a peep for months.

[LordNothing]

wheres that info about the bonus?

[2Gun]

Like MechCon, PGI is once again unprepared for its "Holiday Bonus 2018" details it promised to reveal today.
I can only imagine how much better this game would be if in the hands of people who could be organized enough to remember their talking points during the Con. Answer questions without looking off stage and saying, "um" or "ah". Or generally make the 2 day event more impressive than a Kindergarten play.
I assume the details, if there are any, will be released prior to 12/27.

[Reality Dysfunction]

*Ahem* PGI...

Its now Tuesday here...

[SLUGOTHA]

HAHAHAHAHAHAHAHAHAHA... [ad infinitum]

[-Ramrod-]

I hope the Corsair has a ballistic in each torso (I don't think there's a variant that does). The Warhammer IIC I wouldn't mind another ballistic variant.

[LordNothing]

id love to see pgi follow through with well pretty much anything they say they are going to do.

[Nishivion]

Akillius, on 03 December 2018 - 05:22 PM, said:

Yup Matt is the best community manager they've got. Changing events/sales to work for the community, fessing up, etc.

I hope things don't go too hard or bad for him, since he actually does a really good job.