4 replies to this topic

[Bowelhacker]

So, what does the last part of this little nugget mean?

REFUND FAQ
1. Can I get a refund because the game is delayed?
Yes, if you request a refund by September 1st, 2019 00:00 UTC, we will process it as quickly as possible. Initiating chargebacks may result in the suspension of your MWO account and potential billing issues.

[VonBruinwald]

A chargeback is when you go to your bank and tell them to reverse a prior charge (in this case reversing the payment for the pre-order).

Most probably your bank details are not not directly linked to your MWO/5 account. So if you initiate a charge back they have to manually alter your accounts. You could also get caught in an automatic blacklist for future transactions.

[Bowelhacker]

Ah, thank you. Not going to affect me then.

[Tordin]

Thanks for that clear up. Wondered about the same thing.

Also I guess its just to refund since I wont use Epic store, right? I doubt my pre-order key will be even handed out or be valid in a year on Steam?

[CUTE PUPPY LUV]

How do I request the refund? Do I send email or is there a web form to fill?