MadcatX, on 12 August 2019 - 10:22 AM, said:
This is going to sound harsh but I don't think folks who pre-ordered should have gotten a refund, this should have instead been a learning experience that pre-order culture has always been bad for the consumer, no matter what extra bonuses they tack on to sucker a person into pre-ordering, but folks won't learn and will continue to promote this practice... until they get a financial hit.
Ignorance is also not an excuse. Anyone who pre-ordered from PGI and was part of MWO community for a while should have known better. On top of that, there's a decade's worth of history of people getting screwed over by pre-ordering a product where the final product was not what was advertised. Or in certain cases, such as Diablo 3, didn't even work for a week after launch.
I do not mean to downplay Epic's very shady business practices by any means, but I can't really muster sympathy for people who paid months in advance for a product and get mad when there's a change of any kind to the product... they should get mad at themselves for paying for a product sight unseen and, hopefully, learn from the experience. An argument can definitely be made about how bad the pre-order burn was on a case-by-case basis: from some games missing some functionality to, in this case, a game getting locked down to one specific storefront. But at the end of the day, a burn is a burn.
I do generally agree that Pre-Order behavior is not something to be encouraged. I do tend to avoid it as well, however when it comes to BattleTech/MechWarrior, I tend to be more generous and willing to break that behavior. I don't know what it is with this franchise, maybe it is just my nostalgia and love for the franchise that blinds me a bit.
That said though, I can't say that I agree entirely with your logic.
If PGI had kept the release strategy for the game vague during the Pre-orders, then I might be more willing to side with you on this. If PGI never made it clear how they were to launch the game, and then finally revealed the details as an Epic exclusive, then I could see the argument of..."Well, why did you Pre-order something when you didn't know that detail?".
The difference here is that PGI told everyone it would be on Steam and GOG, and that it would come with Steam Workshop support on launch. The FAQ page even stated this. So, when PGI changed the release platform after launch, I think we can agree that people should naturally have a reason to feel a bit...miffed.
PGI's track record has been a bit shaky over time, however I attribute most of it to having aspirations more loftier than capabilities/resources at hand, and less about intentional misdirection (think Peter Molenuex or Sean Murray). This Epic deal is really the first, very serious intentional misdirection of the fan base. Not the only one, but really one on this severe of a level. At least IMO, I know that can be a bit subjective.
Now granted, if people wouldn't have pre-ordered, this wouldn't be as much of an issue, and I also believe that there is a lesson to be learned here as well about pre-ordering. Still though, I think people have a right to be upset when they were intentionally mislead like in this case vs making a premature action to pre-order without all the info known.