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Missing Rewards


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#1 Void Angel

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Posted 28 January 2020 - 09:02 AM

I'm missing the Premium Time (and possibly other stuff; I didn't really keep track of it) from the event - anyone else having this issue or know a workaround to solve it?

#2 KhanBhacKeD

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Posted 28 January 2020 - 09:10 PM

Rewards from wich event? Cause actually las event was lunar year and no prenium time to win in.

#3 Void Angel

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Posted 29 January 2020 - 03:16 AM

The last event with in-game challenges - Winter War. I seem to be missing multiple rewards, including the Premium Time for doing a match on the selected three cold maps. The page lists the rewards as earned, and redeemed, but I'm missing the premium time and I think at least one phoenix blue cockpit item.

#4 Aidan Crenshaw

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Posted 29 January 2020 - 05:24 AM

depending on the date you redeemed the reward, the PT may already have run out.

#5 Void Angel

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Posted 29 January 2020 - 06:02 AM

I redeemed it via the website after I'd logged out, so it shouldn't start until I logged in again - but it wasn't there when I logged in. I think it was the next day, and in any case I'm still missing a blue phoenix cockpit item.

maybe the patch update shook something loose. =)

#6 KhanBhacKeD

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Posted 29 January 2020 - 06:53 AM

So send some screen of the fact it's redeemed and the fact you have No blue Phoenix (so 0 or less than the number you could have get from this event and showed as redemmed) to the Piranha support account.

Just remember to double check if the blue Phoenix is not already equipped on one of your mech.

PS for info : support have log if rewards get really injected or not.

Edited by KhanBhacKeD, 29 January 2020 - 07:04 AM.


#7 Void Angel

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Posted 29 January 2020 - 08:18 AM

Right; I've talked with Support before - I was wondering if anyone else was having issues, and if there was a workaround to solve it immediately.

Thanks for your help; I appreciate the time spent and information provided.





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