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[Daeron Katz]

RELEASE DATES AND ELIGIBILITY INFORMATION
Q: What is the release date for the Rivals Pack variants?
The Rivals Pack variants will be released to eligible pilots (according to their purchased packaged tier) starting on the same day:
Roughneck: December 14th 2021
Sun Spider: December 14th 2021

Q: What are the release dates for the other items in my Rivals Pack, such as the MC and C-Bills?
The additional items included in the Rivals Pack, such as the MC and C-Bills, will be injected into your account at the same time as the Rivals 'Mechs themselves (starting December 14th 2021).

Q: Someone gifted me a Rivals Pack, which I’ve redeemed successfully through the Redeem Portal. When will I receive my 'Mechs?
Delivery of items received from a Rivals Gift Code will also begin starting on December 14th 2021.

Q: When will the Rivals variants be available for purchase in-game with MC?
MC Release Date: April 19th 2022

Q: Has a sale end date been announced?
The Rivals Pack should be available for purchase indefinitely.

Q: Can I upgrade from one Rivals Pack to another?
No, there are no purchase tiers for the Rivals Pack.

Q: Can I acquire a (H)ero Variant without getting a Rivals Pack?
Yes, you will be able to purchase the 'Mechs individually when they are available for MC purchase on April 19th, 2022.

GENERAL QUESTIONS
Q: Which Variants of the Roughneck and Sun Spider will be the (H) Variants?
The Rivals Pack will include exclusive (H) Variants, featuring a 30% C-Bill Boost and a custom Pattern. These variants will be the Roughneck RGH-BLT and the Sun Spider SNS-AMB.

Q: Will Rivals Packs be available for purchase as Gift Codes through the MechWarrior Online Gift Store?
Yes.

Q: Do I need empty Mech Bays in preparation for receiving my 'Mechs?
Each Pack comes with all the Mech Bays required in order to house your newly acquired 'Mechs.

Q: What is the difference between a Hero Variant and a Standard Variant?
The Hero (H) Variant gives you a 30% C-Bill Boost when using that 'Mech. Standard Variants do not include this C-Bill boost.

The Hero (H) Variant also come with a unique Pattern, which cannot be acquired or applied to other 'Mechs.

Q: Will I be able to acquire Standard versions of the Hero Variants?
No, there will only be Hero variants of the Rival 'Mechs.

Q: Can I remove the unique Pattern from the Hero (H) Variant to apply other Patterns?
Yes!

Q: If I remove the unique Pattern from the Hero (H) Variant, can I re-apply it to that 'Mech later?
Yes, and there would be no cost in re-applying it. However, you can only apply that unique Pattern to the Hero (H) Variant. You cannot apply the unique Pattern of an (H) Variant to any Standard Variants or other 'Mechs.

Q: Can I apply custom colors to the unlocked channels of the unique (H) Variant Patterns?
Yes!

Q: Can I sell my Hero (H) Variant 'Mechs?
(H) Variants are locked to their Mech Bay and cannot be sold in-game. These are the Variants designated with an (H).

Q: What guarantees can be made about the balance of these Mechs?
Only that we will try to provide as fair an experience for all players, Clans and Inner Sphere alike. This may mean "nerfing" or "buffing" some weapons or adding Quirks to the 'Mechs at a later date.

Q: What are the Hardpoint details?
Hardpoints and other 'Mech details can be found towards the bottom of the Rivals Pack page.

COLLECTION INCENTIVES, MONTHLY OR EARLY ADOPTER REWARDS, AND FACTION CONTENT
Q: Will there be Faction Content for this Pack?
No.

Q: What are the release dates for the other items in my Rivals Pack, such as the MC and C-Bills?
The additional items included in the Rivals Pack, such as the MC and C-Bills, will be injected into your account at the same time as the Rivals 'Mechs themselves (starting December 14th 2021).

PAYMENT INFORMATION
Q: Which payment methods do you accept?
For direct credit card transactions we currently accept Visa, MasterCard, American Express and Discover. We also accept most other major payment options through our current Global Payments option.

Payment options vary by country. Please click the Contact Us button at the bottom of the payment portal or contact Piranha Games support directly at billing@mwomercs.com if you have a specific payment question.

Q: Will this Collection be available for purchase worldwide?
Yes, except where prohibited by law.

Q: What can I do if I have encountered a problem with my purchase?
Please click the Contact Us button at the bottom of the payment portal or contact Piranha Games support directly at billing@mwomercs.com and our Support services will be happy to help you out. Please provide them with as much information as possible, such as a summary of the issue, the items being purchased, and the payment method being used.

Q: Who or what is Xsolla?
Xsolla is a global payment processor with a specific focus on providing payment infrastructures for videogame developers and publishers.

Q: Why can't I seem to process a successful transaction using PayPal Credit?
PayPal Credit is currently not supported. At this time the only available workaround for using PayPal Credit funds for MWO transactions is to send money from your main PayPal Credit account over to a secondary PayPal account. This will then allow you to use the newly-deposited funds in your secondary PayPal account to successfully process the transaction. Please note that when using the Send Money feature PayPal will apply a flat fee of 2.9% + $.30 US dollars (USD) per transaction to your payment total. This is the same fee you pay when you use a debit or credit card to send money through PayPal. Also note that this feature is not available on mobile devices.

Q: Am I able to get a refund for my 'Mech Pack if necessary?
Refunds are granted without issue in cases where none of the 'Mech Pack content has yet been delivered. If your 'Mech Pack content has been partially or fully delivered prior to the refund request, particularly in cases where some or all of that content has been consumed or used since its delivery, refund eligibility is not guaranteed and must first be evaluated and approved by Support services.