6 replies to this topic

[MegaChrom]

I have probably hundreds of hours in MWO, with many full tech trees on many mechs. But I had not played for some time, but when I just logged in again, I have nothing and only a trial mech.

What should I do?

[D V Devnull]

There is only one thing that you can do... Contact MWO Support... Clicking the "Support" link up top will take you to the page where most all of the E-Mail Addresses await your selection. Once you start getting in contact with MWO's Staff to resolve the issue, then you might have a chance at recovering what you lost. The people here in MWO's Community are completely unable to help you with this issue otherwise. I hope however that the only reason you lost it was because of a glitch in the past, and that there is no darker reason for why you do not have anything.

~D. V. "Community can not help here... Go to MWO Support Staff please!" Devnull

[martian]

MegaChrom, on 18 March 2022 - 08:26 PM, said:

I have probably hundreds of hours in MWO, with many full tech trees on many mechs. But I had not played for some time, but when I just logged in again, I have nothing and only a trial mech.

What should I do?

A. Unless you sold your 'Mechs, they should be somewehere in your hangar.

1. Go to your Mechlab.



2. On the upper tab click "Show all". This should show every single 'Mech that you own (plus Trial 'Mechs).



Your 'Mechs should show up.



B. If you really think that your 'Mechs have disappeared from your hangar, contact the MWO Support service. Use this e-mail:

accounts@mwomercs.com

Edited by martian, 18 March 2022 - 11:20 PM.

[MegaChrom]

Thanks guys, I sent an email, hopefully they can fix this. It really sucks to lose all that equipment and money.

[martian]

MegaChrom, on 19 March 2022 - 08:07 PM, said:

Thanks guys, I sent an email, hopefully they can fix this. It really sucks to lose all that equipment and money.

Did you try that "Show All" button?

[ScrapIron Prime]

And uh... I'll ask if you're signed into the correct account. If you logged into the wrong Alt account, you may be expecting the mechs from someone else.

[martian]

MegaChrom, on 19 March 2022 - 08:07 PM, said:

Thanks guys, I sent an email, hopefully they can fix this. It really sucks to lose all that equipment and money.

So, have you found your 'Mechs?