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Q: What are the release dates for the Stone Rhino variants?
All Stone Rhino variants will all be released to eligible pilots (according to their purchased packaged tier) starting on the same day:
- Stone Rhino (all variants): July 25th, 2023
The additional items included in the Stone Rhino Packs, such as the Cockpit Items and Active Premium Time, will be injected into your account at the same time as the Stone Rhino 'Mechs themselves (starting July 25th, 2023).
Q: Someone gifted me a Stone Rhino Pack, which I’ve redeemed successfully through the Redeem Portal. When will I receive my Stone Rhino?
Delivery of items received from a Stone Rhino Gift Code will also begin starting on July 25th, 2023. Gift Codes that were purchased within the Early Adopter Reward window of eligibility do qualify for the rewards, even if they're redeemed outside the eligibility window. However, Early Adopter Rewards are only injected automatically by the database into eligible accounts on the specific date of the Early Adopter Reward release. Therefore, any granting of Early Adopter Rewards for special Gift Code cases will need to be handled manually by Support services, so please send off an e-mail to accounts@mwomercs.com if you want to inquire about Early Adopter Reward eligibility for your Gift Code.
Q: When will Stone Rhino Early Adopters receive the Early Adopter rewards?
Purchases processed and received before August 22nd, 2023 11:59:59 PM PDT (August 23rd, 2022 6:59:59 AM UTC) will be eligible for receiving the Early Adopter Rewards at the same time as the release of the Stone Rhino.
* Please note that depending on your transaction method, processing delays may result in a final processing time that falls after the above cutoff time. To help minimize the potential impact on Support services we request that you try to compensate for any processing time that may be associated with your payment method to help ensure your automatic eligibility for the Early Adopter Rewards.
Q: When will the Stone Rhino variants be available for purchase in-game with MC or C-Bills?
- MC Release Date: January 23rd, 2024
- C-Bill Release Date: March 19th, 2024
The Stone Rhino should be available for purchase indefinitely, but the Early Adopter Reward eligibility window is determined according to the dates listed here and on the Stone Rhino page.
- Early Adopter Reward Deadline: August 22nd, 2023 11:59:59 PM PDT (August 23rd, 2022 6:59:59 AM UTC)
No, there are no tiered Stone Rhino packs. You can however purchase the (S)pecial and (H)ero add-on 'Mechs once you've purchased the Stone Rhino pack.
Q: Can I acquire a (S)pecial and/or (H)ero variant without getting a Stone Rhino Pack?
Until its release for MC purchase on January 23rd, 2024, the Hero Stone Rhino variant is only available as Add-Ons to Stone Rhino Pack. (you must purchase the collector's pack)
The (S)pecial Variant is only available as add-on to the Collectors pack. (A Standard version of this Variant will be available when the Stone Rhino Standard variants are available for MC and/or C-Bills)
Q: Can I purchase the (S)pecial and/or (H)ero variant as a gift code without purchasing the Collectors pack?
No, you must own the Collectors pack to redeem the (S)pecial and/or (H)ero variant as a gift code. Attempting to redeem a Gift Code for the (S)pecial and/or (H)ero variant will not succeed (the Gift Code will not be redeemed).
GENERAL QUESTIONS
Q: Which Variant of the Stone Rhino will be the Special (S) Variant?
The Collector Pack will include an exclusive (S) Variant, the SR-6(S), featuring a 30% C-Bill Boost and a custom pattern.
Q: Will Stone Rhino Packs be available for purchase as Gift Codes through the MechWarrior Online Gift Store.
Yes. Gift Codes for the Special and Hero Add-Ons can only be redeemed if the account already has The Stone Rhino pack. Attempting to redeem a Special or Hero Gift Code without owning one of the required Pack will simply return an error, and the Gift Code will remain active.
Q: If I buy a Gift Code in time for the Early Adopter Rewards, but my recipient doesn't redeem it until after the deadline, will they still receive those Early Adopter Rewards?
Gift Codes that were purchased within the Early Adopter Reward window of eligibility do qualify for the rewards, even if they're redeemed outside the eligibility window. However, Early Adopter Rewards are only injected automatically by the database into eligible accounts on the specific date of the Early Adopter Reward release. Any granting of Early Adopter Rewards for special Gift Code cases will need to be handled manually by Support services, so please send off an e-mail to accounts@mwomercs.com if you want to inquire about Early Adopter Reward eligibility for your Gift Code.
Q: Do I need empty Mech Bays in preparation for receiving my 'Mechs?
Each Pack comes with all the Mech Bays required in order to house your newly acquired 'Mechs.
Q: What is the difference between a Special Variant and a Standard Variant?
The Special (S) Variant gives you a 30% C-Bill Boost when using that 'Mech. Standard Variants do not include this C-Bill boost. The Special (S) Variant also comes with a unique Pattern, which cannot be acquired or applied to other 'Mechs.
Q: Will I be able to acquire Standard versions of the Special Variants?
Yes, these will be released for purchase in-game with MC and C-Bills according to the release dates provided earlier in this FAQ.
Q: Will the Standard versions of the Special Variants have the same C-Bill Boost and unique Pattern?
No. The Standard Variant versions of the Special (S) Variants will not have the 30% C-Bill Boost, nor will they have the unique Pattern.
Q: Can I remove the unique Pattern from the Special (S) Variant and the (H) Hero Variant to apply other Patterns?
Yes!
Q: If I remove the unique Pattern from the Special (S) Variant or the (H) Hero Variant, can I re-apply it to that 'Mech later?
Yes, and there would be no cost in re-applying it. However, you can only apply that unique Pattern to the Special (S) Variant! You cannot apply the unique Pattern of an (S) Variant or a Hero Variant to any Standard Variants or other 'Mechs.
Q: Can I apply custom colors to the unlocked channels of the unique (S) Variant and Hero Variant Patterns?
Yes!
Q: Can I sell my Special or Standard Variant 'Mechs?
(S) Variants are locked to their Mech Bay and cannot be sold in-game. These are the Variants designated with an (S). Standard Variants may be sold normally, freeing their Mech Bay for use with another 'Mech.
Q: If I sell my Standard Variants, can I re-purchase them?
You can sell your Standard Variants at any time, but you will only be able to re-acquire them when they become available for MC and C-Bill Purchase according to the release dates above.
Q: What guarantees can be made about the balance of these Mechs?
Only that we will try to provide as fair an experience for all players, Clans and Inner Sphere alike. This may mean "nerfing" or "buffing" some weapons or adding Quirks to the 'Mechs at a later date.
Q: What are the Hardpoint details?
Hardpoints and other 'Mech details can be found towards the bottom of the Stone Rhino page.
COLLECTION INCENTIVES, MONTHLY OR EARLY ADOPTER REWARDS, AND FACTION CONTENT
Q: Will there be Faction Content for this Pack?
No.
Q: Will I be able to choose when to begin my Premium Time?
No. All Premium Time acquired as a result of a Collection purchase will be added as your Active Premium Time. Any previously Active Premium Time will be combined with the newly acquired Active Time.
Q: What are the release dates for the other items in my Pack, such as the Active Premium Time?
The additional items included in 'Mech Packs, such as the Cockpit Items and Active Premium Time, will be injected into your account at the same time as the 'Mechs themselves.
PAYMENT INFORMATION
Q: Which payment methods do you accept?
For direct credit card transactions we currently accept Visa, MasterCard, American Express and Discover. We also accept most other major payment options through our current Global Payments option. Payment options vary by country. Please click the Contact Us button at the bottom of the payment portal or contact Piranha Games support directly at billing@mwomercs.com if you have a specific payment question.
Q: Will this Collection be available for purchase worldwide?
Yes, except where prohibited by law.
Q: What can I do if I have encountered a problem with my purchase?
Please click the Contact Us button at the bottom of the payment portal or contact Piranha Games support directly at billing@mwomercs.com and our Support services will be happy to help you out. Please provide them with as much information as possible, such as a summary of the issue, the items being purchased, and the payment method being used.
Q: Who or what is Xsolla?
Xsolla is a global payment processor with a specific focus on providing payment infrastructures for videogame developers and publishers.
Q: Am I able to get a refund for my Collection if necessary?
Refunds are granted without issue in cases where none of the Collection content has yet been delivered. If your Collection content has been partially or fully delivered prior to the refund request, particularly in cases where some or all of that content has been consumed or used since its delivery, refund eligibility is not guaranteed and must first be evaluated and approved by Support services.
