10 replies to this topic

[WillCoon]

Seriously guys, Xsolla is the ABSOLUTE WORST. I got scammed a while back and a payment to them get caught in the net. I've had to fight with them on EVERY MWO release after this - EVERY SINGLE ONE - constantly giving me Error 3032 and making me have to fight their customer service every time to unlock my account again. There's no reason whatsoever you guys can't just take PayPal or Credit/Debit card directly.

[martian]

WillCoon, on 23 April 2024 - 06:00 PM, said:

Seriously guys, Xsolla is the ABSOLUTE WORST. I got scammed a while back and a payment to them get caught in the net. I've had to fight with them on EVERY MWO release after this - EVERY SINGLE ONE - constantly giving me Error 3032 and making me have to fight their customer service every time to unlock my account again. There's no reason whatsoever you guys can't just take PayPal or Credit/Debit card directly.

I use no accounts - I just use pre-paid Paysafe cards.

[ScrapIron Prime]

martian, on 24 April 2024 - 01:55 AM, said:

I use no accounts - I just use pre-paid Paysafe cards.

And i have a second bank card that has a tiny limit on it. My Paypal draws from that... and goes to Xsolla from there.

As to why they use Xsolla... that's a corporate decision. I'm sure there's either a reason or a kickback someplace.

[Ekson Valdez]

This thread was moved to Website & Forum

[LordNothing]

usually go through paypal or through steam when possible, never had a problem.

[Ch_R0me]

I'm trying to use PayPal with such purchases, just to minimize FX charging (along with my card issuer).

[Heat Skink]

LordNothing, on 26 April 2024 - 05:39 AM, said:

usually go through paypal or through steam when possible, never had a problem.

not all packages are avalible on steam though.

[LordNothing]

Heat Skink, on 10 June 2024 - 11:25 PM, said:

not all packages are avalible on steam though.

"when possible" (and for other reasons usually, eg i can convert crypto to steam bucks more easily than to cash). paypal still works fine.

Edited by LordNothing, 11 June 2024 - 07:23 PM.

[Mechaholics Anonymous]

Used a gift card the other day to buy the Bullshark, not positive if I activated it and placed the order to soon after. But XSOLLA took $0.80 for some reason, I contacted them and explained what the problem was and they reimbursed me the eighty cents but it took a week plus for the gift card to register, after one customer support person told me it would be 12 hours. This was the first time anything negative has happened to me from ZSOLLA in seven plus years of using gift cards through them, and although they refunded the money, I was shorted the new content plus made the challenge event for it at risk of not being completed due to work and family. I don’t have much of an opinion of XSOLLA because of no hassle experienced prior or knowledge of other’s griefs, but dropped this post because I saw it and had a recent experience with them.

[SaevalIV]

I was playing when the game was very new and had a legacy account worth hundreds possibly thousands I had bought almost every pack since the first Overlord package with exclusive geometry. Someone used my account that I left on a public computer to buy something and cancelled their purchase so my account was banned for fraudulent purchase or some nonsense. Xsollsa is literally the worst and the response from MWO was horrible.

[ambosen]

At least Xsolla will actually respond when you e-mail them about an issue. I've had a lot better luck with them then mwo's actual support zendesk. Most of the issues I try to get help with from them go completely ignored. Right now I'm still waiting on them to to offer literally any explanation whatsoever on an issue I've had since 2015.