8 replies to this topic

[Mayhem Lewis]

Hoping someone at PGI will see this and address it, moderation@mwomercs.com is no longer responding to emails, with snags, map sticky stops, and most importantly teamkills or racist voip/chat spamming trolls.

I sent one over the weekend about a group teamkilling and being all around obnoxious jerks to players in a quickplay, heard nothing back, including the "we have recieved your email and it will be processed".

Which in itself is not a huge flag except that speaking with my mates 4 of us have sent in emails in the last two months and not one of us has gotten any responses for any email. Not for bugs, map sticks, team kills, etc...

Starting to get a little concerned, I know the staffing has gone down but its not going to take the trolls long to realize there is not moderation if there is no moderation.

Please post a response if you have insight or the thought of no moderation back up is available any more so we can keep this an active thread long enough someone at PGI with some say sees it.

Cheers!

Edited by Mayhem Lewis, 12 May 2025 - 04:03 PM.

[epikt]

Where did you get this email address?
As far as I know, the current support email is mwo@piranhagames.zendesk.com, as mentioned on this page.

[Mayhem Lewis]

epikt, on 12 May 2025 - 04:06 PM, said:

Where did you get this email address?
As far as I know, the current support email is mwo@piranhagames.zendesk.com, as mentioned on this page.

It's the email I've been using for years now, and my mates and unit guys. After reading yours I checked my old emails folder and I've got answers from them at the email address all the way up unitl last year.

Going to give yours a try, and report back,

Cheers!


Edit: That page used to link to the mod email address I used previously, now it links to the address you had, fingers crossed!

Edited by Mayhem Lewis, 12 May 2025 - 04:20 PM.

[Mayhem Lewis]

Just got the request recieved email, thanks Epikt! I'll make sure all my buddies know to update the email. I know they don't have a dedicated map guy, but hopefully they will still be able to give some of the map sticking points reported some love still. And I feel much better knowing there is somebody keeping an eye out for any truly egregious match behavior.

Cheers!

[Saved By The Bell]

You look like chaos generator, let other people to live.

[Void Angel]

Depends on how they're living.

[LordNothing]

support works on normal business hours.
there is probibly a huge backlog of tickets.
pgi is under staffed.

[Mayhem Lewis]

LordNothing, on 13 May 2025 - 02:28 AM, said:

support works on normal business hours.
there is probibly a huge backlog of tickets.
pgi is under staffed.

Yes indeed, not expecting anything instant. Getting the automatic "email received" response instead of silence is a load off the noggin, thanks again to epikt for the new address.

Saved By The Bell, on 12 May 2025 - 09:28 PM, said:

You look like chaos generator, let other people to live.

Gosh! you are so edgy & cool! please insult some more

[1453 R]

Also worth noting that the latest DLC for MW5:C released pretty recently. That's probably eating up a lot of support resources that would otherwise be able to float to MWO.