24 replies to this topic

[G4M3R]

Hey everyone, getting a little annoyed by "Server Connection Lost" error that comes up about twice an hour. It's stilly because my Skype still runs in the background among other things that tell me it's NOT on my end. This really needs to be fixed quickly in my mind. Been around since before Open Beta but has gotten worse with each patch.

The silly thing is that with the new forums I have no idea where to post this bug and my sys specs to help fix it.

[Ryvucz]

I have the issue as well, although after 5 matches, I restart the client anyway, in hopes of limiting the memory leak, among other things.

It is either their net coding, or the network infrastructure (guys responsible for the server well being).

Probably the net coding though, as CRYengine is not a very friendly.... thing.

[Frisk]

I'm having the same issue, but its happening every match. For some reason I'm experiencing packet loss and anytime I get a string of lost packets or one that takes longer that 1200ms I get the "Connection To Server Lost" message.

Switching out my LAN card tonight to see if that fixes the issue, but it started randomly in the middle of the day on Sunday.

[Karl Berg]

Hey guys, a couple questions. Are you getting disconnected in the middle of games or does this typically happen when you first log in? Also, when you get these disconnect errors, do you get booted back to the mechlab if you were in game, or are you ending up back at the login screen again?

Thanks

[Ragor]

Never had it myself (win 7 64 bit), but 2 of my TS3 teammates (both win 7 64 bit as well) have it regularly (every 5th or 6th game). They drop in the first third of a battle to the mechlab. No ctd so far.

Another one only drops to the mechlab while loading the map.

Feel free to pm me if you need the playernames and a dxdiag report and / or chosen chassis incl loadout. (it seems that for the guy dropping while loading it happens only when he uses his customized founders Catapult)

Edited by Ragor, 30 October 2012 - 02:11 PM.

[Karl Berg]

If it's dropping you guys back to mechlab it means we've still got issues with the Cry networking layer to work out. This is good to know, because we can run another series of smoke tests with varying levels of latency and packet loss and try and reproduce the disconnects in our test lab. If we need more details though I'll pm and get your teammates in contact with our dev support team.

I occasionally see lost connections to our persistent servers as well, although these are very infrequent. These are generally caused by terrible network congestion, which causes our send buffers to the game client to fill to capacity, which forces our servers to terminate the client connection. This would actually kick you back to the login screen, so your answer above narrows things down quite a bit for us.

[Ragor]

Thx Karl for the insight, much appriciated.

If we can provide any support in form of logs or repros than just send us pm's. (Got 12 daily players at hand with each ~5-6h playtime each, all EU located.)

[Frisk]

I'm getting booted in the middle of matches. I've been troubleshooting my network (and AT&T's). I'm having about 2-3% packet loss while in game and it disconnects me to the log-in screen.

I'm fairly certain I found the issue on one of AT&T's servers. Now the questions is, do I just cancel and get another service provider or do I brave the dungeon that is AT&T Customer Service?

Edited by Frisk, 30 October 2012 - 05:21 PM.

[Araxes]

I'm getting kicked right now on login, straight back to the main launcher/login screen. Had one good match, tried to group with a friend, and now I can't log in at all without it crashing. UK here.

Should add that tonight is the first time I've encountered this problem. Seems like it hangs when it tries to load the mechlab; my cbills and MC/premium time appear, but the mechlab doesn't load. Social button won't work either. Client restarts seem to have no effect.

Edited by Araxes, 30 October 2012 - 05:31 PM.

[Karl Berg]

@Frisk, 2-3% packet loss is roughly average, or at least used to be average, for a typical internet connection. We regularly test with loss rates far greater than this internally.

That being said, we've had never ending grief with the Cry networking layer purposely fragmenting packets and then failing or even corrupting the reconstructed packet on the receivers end. Crytek ended up sending us an engine patch designed to fix the issues, but it seems like this might not be totally fixed still. If you have a router or wifi device sitting between your computer and your internet connection, you might try cutting it out and seeing if the problems persist. This tended to help when we first encountered the black screen issues which were caused by this same engine bug.

@Araxes, I've heard that a very small percentage of users are reporting some game assets are getting corrupted after playing a match. These reports have not been reproduced at this time, but I'll point your post out to the Dev who's recently been trying to follow on up this issue and see if he has any advice.

[Krist Smith]

Araxes, on 30 October 2012 - 05:29 PM, said:

I'm getting kicked right now on login, straight back to the main launcher/login screen. Had one good match, tried to group with a friend, and now I can't log in at all without it crashing. UK here. Should add that tonight is the first time I've encountered this problem. Seems like it hangs when it tries to load the mechlab; my cbills and MC/premium time appear, but the mechlab doesn't load. Social button won't work either. Client restarts seem to have no effect.

Indeed, this does seem like the dreaded (but rare) FRead issue. This can be confirmed if you test you pak files with 7-zip. More details are in this thread:
http://mwomercs.com/...in-fread-error/

In post #26 I give a quick and easy way to scan all the pak files at once with 7-zip. If you have a corrupted .pak, then you can PM me for a link to download a fresh copy (although there are links in that thread that may suffice).

[UseTheForc3]

Karl Berg, on 30 October 2012 - 02:04 PM, said:

Hey guys, a couple questions. Are you getting disconnected in the middle of games or does this typically happen when you first log in? Also, when you get these disconnect errors, do you get booted back to the mechlab if you were in game, or are you ending up back at the login screen again?

Thanks

I usually crash to desktop every 8-10 games. I guess it's the memory leak problem, though I don't know for sure. Very occasionally (perhaps 4 times in 15-20 hours of gameplay) I get the server connection lost message where the client kicks me out of the game (actual battle, not mechlab) to the login screen. Once it happened to 5 of our group at once. I guess it was a problem at the server side. Usually it happens only to me, the other 7 go on playing. It could be because I'm in Europe and the others are in the US. I usually have a ping between 130-160 but occasionally it spikes up to 1200-1500. The first time it happened I couldn't log back in directy and had to restart client. But nowadays I restart client every chance I get :-)

I appreciate your efforts to solve these problems and will be watching the "need more info" topics to provide any feedback I can.

[Crashking]

Well after continuing to have issue for game play, I decided to come read thru the forum's here some more. Not quite sure I understand this FRead error, but I have had client drop to desktop rarely where a buddy has seen it a bit more often. For me it seems more like I will lock up on the different maps here and sometimes come up to black screen. When black screened I can hear match going on and I can power down or move around but no way of telling where I am going. In addition I am trying to see if I can boost my frame rate since its pretty low when playing and seems to vary and drop sometimes. I have been in matches where it drops and is fixed @ 4.0 FPS which then make the game unplayable. At times in game I have been as high as 25 FPS once I put settings to low. Its funny as when I install the game it default to High with resolution 1280x720. I'm not sure if that is standard for everyone or it the game does a detection to try to provide what it thinks is best. I went thru and tried testing out various video setting stuff adjusting thru High, Medium and Low. Once here High seemed to produce a slower FPS, but Med and Low seem to provide about the same. My preferred mode is to go up to 1280x1024 here.

As noted in the FRead error thread, I went thru and checked my .PAK files with no errors, but this was after I moved my first install off to a separate directory and went thru and did fill reload. New load doesn't show any errors in .PAK files either. Noticed here that I am unable to post in FRead thread (where I would have put part of this here) http://mwomercs.com/...64#entry1320964

I had been using a memory flush program in between matches which seemed to extend my ability to drop continually but even after several the other issues of black screen and lockups still pop up.

With the new install here I'll be testing how well the client performs, but I'm trying to figure out which files I can copy over from my old directory to keep my custom key loadout and video settings, but I think i might have come across a post which might help.

I know I might not have the greatest system here, and had yet to go do a bit of research here to compare AMD processor I have to the listed requirement of the version of Intel. I'm all for getting the game working as best possible thru testing, feedback, and suggestions as I see huge potential in it and many years of enjoyment.

I guess some of this should be split out or brought back from the threads that were in the Beta Forum side.

[Ryvucz]

I get a crash to mechlab after roughly 7 matches.

I tend to restart the client every 5 matches now, and no issues as of yet.

I always use a different mech in each match, hope this helps.

[Ciel Noir]

Karl Berg, on 30 October 2012 - 02:04 PM, said:

Hey guys, a couple questions. Are you getting disconnected in the middle of games or does this typically happen when you first log in? Also, when you get these disconnect errors, do you get booted back to the mechlab if you were in game, or are you ending up back at the login screen again?

Thanks

In the middle of the game... I would get a huge lag spike and get disconnected... either that or I would get massive rubber-banding before coming back to severely crippled or already destroyed mech...

This has happened more often since the 29th patch. Although, I'm guessing it's more related to the influx of new players affecting the server load.

[Almatty]

I am consistently getting disconnected back to the login screen. At most I can play one match if I am lucky before the server disconnects me. If I immediately log back in the client tells me it is patching and I am unable to do anything. Restarting the client lets me back in for another match (sometimes). I just reinstalled the game and the same thing is happening. This has happened only since the 1.0.134 patch. Before the patch I would get the occasional client crash, but that would only happen after several hours.

It is a bit frustrating. I'd like to get back to grinding out some gear, but currently I can't stay in game long enough to get a single kill.

[Falconlord]

I have noticed crash to desktop (cant find a thread) during battle and firing multiple weapons or an Alpha strike. This happens most often on Frozen City, using Heat Vision and turning and firing a single group or weapon, or on other maps being closeup to opponent and firing. Have not seen any logs on this, but it happens quite often. Is there a location on local drive that these crashes would be logged?

I have done a new installation and didnt solve the issue, but did clear up one other that I was having...not being able to
select chain fire of a group. After re installing its working properly again.

[John Maynard]

Hi everyone!

Dunno whether this is just a coincidence: 2 friends of mine and myself where playing a couple of matches today and we noticed that everyone of us 3 got dropped back to the mechlab after launch several times, but only when using the yen-lo-wang!
No matter whether the Yen-lo was customized or not.

So did we simply encountered this cry networking layer issue while "accidently" playing with the Yen-lo at the time it occured
or did anyone of u guys experienced bugs with the Yen-lo as well ?

Regards!

[Ozeo]

I'm having the exact same issue, rubber band effect or I get disconnected entirely. When I do log back in, if I click anything at the login screen it opens a window to your website with the youtube video, I then login and I'm missing all of my mechs and it just says patching in the top right corner. I log back out, and then in and everythings back to normal. This is one of the biggest issues I am having playing right now!

Please fix it!

[Fooooo]

Not sure if its a disconnecting issue or not, but after upgrading my pc and the game finally running at decent frames I am now suffering complete crashes / disconnects after a random amount of matches similar to what some are explaining here.

Basically after a few matches of playing, one of the matches will cause the whole game to close when I leave at the end.

No errors, no windows error reports etc, it just sends me to the desktop when i press the "quit match" button after a victory or defeat.

It has also CTD once when launching a match, also giving me no errors etc.


So far there also seems to be no crashdump files either so thats why im not sure if its really an engine crash or some weird disconnect that doesn't send me to to the login screen for whatever reason.

Edited by Fooooo, 01 November 2012 - 09:27 PM.