8 replies to this topic

[Ximi]

I dont know if this theme going here,srry,i have a problem when im going to run the game,i cant connect to game server cause i cant update,i push the retry button but nothing occurs,and this game not only are the game update error,antoher games cant update,i think the problem is from my computer but i dont know what problem have my computer,the games i have no update,i like battemech universe,since i play mech commander 1 but i cant play this and i have really wanted to play this game but i cant by this error,can anyone say me what problem have with my computer? srry for my english

[Oderint dum Metuant]

Sounds as though something is blocking access to the internet for those programs.

What firewall service do you use, or router?

Have you tried running the games as administrator via right clicking the shortcut?

Edited by DV McKenna, 12 November 2012 - 05:48 AM.

[Ximi]

Hi,i think firewall is not the problem all programs run good,but i dont understand why mwo game and others cant update,can be a malware program like spy bots? i have problems with windows update too but i repaired changing two settings and using with symbol system (msdos) the command sfc /scannow,later runs good but the games no update,sorry i talk too much.Im going to revise firewall and download spy bots again and see if this is the program that blocks updates.If this does not work im going to microsoft page.I dont know what problems have in my computer,i would like play mwo today if i can!!

[Catamount]

Nope, DV is right; this sounds like a firewall problem. It doesn't matter if programs run, since a firewall won't stop a program from running, but will instead just stop them from having network access. I doubt it's a hardware firewall issue from, say, a router (unless you're just running with all kinds of unnecessary closed ports), so that leaves software as the most likely culprit.

Turn off Windows Firewall, and turn off any other firewall you're running, then try running the update again. If you've confirmed that that's not your issue then we'll revisit the problem.

[Barbaric Soul]

sounds like a firewall issue to me as well.

[Brigg]

Hi I have the theme Problem without the Download . The Answer from GM was: "If you use internet explorer, open your internet browser; click on "options", click on the "advanced" tab, then "reset" at the bottom, then answer "yes" to the question asked. It has fixed the problem for several users. Let us know if it worked for you as well."

It Helps and i can now Play thanks Support

[Ximi]

Thank you very much!!! I can play now,the problem was the internet explorer!!! Thanks!!

[Oderint dum Metuant]

Im not even going to attempt to begin to understand what type of system they use, that depends on Internet Explorer settings.

[Tarl Cabot]

More online games are coming out that utilizes IE files by hooking into them for patching purposes. Basically, why reinvent the wheel. And it can be as simple as resetting back to default IE settings. Usually though a program modifies the connection by making a change to the proxy settings, other times IE security settings were set extremely high.

Even if the user runs Firefox or Chrome, it is the IE settings that need to be reviewed.

Edited by Tarl Cabot, 13 November 2012 - 09:45 PM.