6 replies to this topic

[lloydarmith]

yesterday i got a new dragon mech but when i started using it i realized that it was not at all what i wanted. normaly i would just get on an old mech and start saving for a new one that i would like but i was so sure that i would like the mech that i sold my old mech so i could get it sooner like an *****. so right now i'm broke and stuck with a mech that i don't have the money to make worth it.

so my question is is there any point to asking for a refund from support or am i stuck with this mech.

PS i got the mech with in-game money not MC.

i do understand that this was entirely user error and don't blame mwo at all for this i just hope for the sake of me being able to continue playing and enjoying this great game that i can get the money so i can get a new playable mech

i would though suggest a test drive feature

Edited by lloydarmith, 17 November 2012 - 07:33 AM.

[o0Marduk0o]

I see no reason for a refund. Nobody forced you to sell your old mech.

[Stickjock]

As I said in your OTHER thread...

Quote

Chris K said this in another thread....

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We take your feedback about the user interface flow into consideration and are working on it.

We also re-evaluated our position about this kind of situations and will be handling them on a case by case basis. Customer support will get back to you shortly and sort this out.

That was in reply to a player who accidentally sold a Mech and wanted it reversed... Support wasn't issuing refunds/etc... and as Chris points out, they're now handling issues like this case by case...

Your only option is to email support@mwomercs.com and see what Support says... but just saying "not happy with my purchase" I doubt they'll refund anything...

Email support@mwomercs.com and ask Support... that's the only way you'll know if they'll even do it or not...

EDIT - Also... being broke and not being able to repair/rearm a Mech you own is yet another reason they intro'd Trial Mechs... since they have no repair/rearm costs associated with them, you run them to build up funds to be able to run your Owned Mechs if needed...

Edited by Stickjock, 17 November 2012 - 07:45 AM.

[SGT Unther]

I've only know PGI to give refund for a mech if they became bugged( 0 armour bug anyone?).

Trail mechs are supposed be for test driving mechs but they only put 4 up at a time and the Dragon was part of the last rotation.

[lloydarmith]

lol sorry about the 2 posts but i said i got it with mc in the last post on accident but only relized it after you posted and just thought i would start an new post insted of looking dumb

[Sen]

It might have worked better if both your topics weren't back to back in the forums Proof read twice, post once.

as the above states, you can definitely E-mail and ask. . what's the worst thing that can happen, they say no?

And where are all these new "trail" mechs people keep talking about? I know you can pilot TRIAL mechs, and most of the time these get focus fired down so you see them scattered along the TRAIL to the enemy base, etc, but I hadn't heard they'd earned the nickname 'trail' because of it

[lloydarmith]

i have sent in a email and they say they might be able to refund but it will be a one time thing

i'm still waiting on more info