9 replies to this topic

[Vermaxx]

I can't find a working one. Yeah, I can manually email support, but there is no 'file ticket' option anymore.

Explain how this makes sense.

[CptPlanet]

This seems counterintuitive....

[vettie]

They are still working on the forums (my understanding anyway) and some things are not in place as yet...?

Im going with that anyway...

[gaiam]

its just a beta!!!!

[LoneUnknown]

Muggins, on 30 October 2012 - 08:10 AM, said:

Coming soon...

On our side, tickets are created in a similar way from emails to that address, though we do ourselves prefer the ticketing system.

New and shiny things await! In the meantime, use the email address if you have a problem that requires our attention.

Thanks!
Muggins

Translation:

"We know that some of the fundamental aspects to our game are screwed up and frustrating to the new player.

Please understand that we only have 4 people working on the game, and we commend them for producing 4 somewhat working maps and 1 game mode over the course of the project's duration. We had a 5th programmer working on the net code, but we had to let him go for reasons involving over-indulgence of the company maple syrup on the job.

To avoid having to sift through the impending s***-storm of irate support tickets regarding our broken and incomplete game, we determined it best that we should just disable the support feature as well until we can stabilize other game systems.

But keep playing and give us more money! We totally deserve it! It will get better! We have bobbleheads on the way! There is so much awesome stuff coming that you will forget all about the fact that the core elements of our game do not even work properly."


MWO --- a game where even customer service gets the COMING SOON label.

/golfclap

[cmopatrick]

um... it is BETA and we have no intuitive system of submitting problem tickets now? i realize you may have been flooded with tickets that are irrelevant, redundant, and/or less than politically correct, but we have to email you now to get one in? and the old system from CB was dropped why?

[Joseph Mallan]

Muggins, on 30 October 2012 - 08:10 AM, said:

Coming soon...

On our side, tickets are created in a similar way from emails to that address, though we do ourselves prefer the ticketing system.

New and shiny things await! In the meantime, use the email address if you have a problem that requires our attention.

Thanks!
Muggins

Ah, Thank you good sir.

[Rotaugen]

I e-mailed them on an issue and got a response. It's really not that difficult...

[Calmon]

LoneUnknown, on 30 October 2012 - 08:57 AM, said:

Translation: "We know that some of the fundamental aspects to our game are screwed up and frustrating to the new player. Please understand that we only have 4 people working on the game, and we commend them for producing 4 somewhat working maps and 1 game mode over the course of the project's duration. We had a 5th programmer working on the net code, but we had to let him go for reasons involving over-indulgence of the company maple syrup on the job. To avoid having to sift through the impending s***-storm of irate support tickets regarding our broken and incomplete game, we determined it best that we should just disable the support feature as well until we can stabilize other game systems. But keep playing and give us more money! We totally deserve it! It will get better! We have bobbleheads on the way! There is so much awesome stuff coming that you will forget all about the fact that the core elements of our game do not even work properly." MWO --- a game where even customer service gets the COMING SOON label. /golfclap

Well the 5th man working on the netcode needs to hired first:

https://home.eease.c...?id=1416771&t=1

But we should stop being cheese, PGI take it with humor

Edited by Calmon, 21 November 2012 - 05:43 AM.

[cmopatrick]

Rotaugen, on 21 November 2012 - 05:38 AM, said:

I e-mailed them on an issue and got a response. It's really not that difficult...

and i emailed them on a problem (#53865) and the (fill in the blank as appropriate) who replied obviously did NOT read it. he/she assumed from the mention of ECM in the title and proceeded to get their "resolution" completely wrong. it is not solved (present tense).

(added...)

and if they get it wrong again, i'll post the email string here, so you can see exactly what they are not doing to make it "not that difficult"

Edited by cmopatrick, 21 November 2012 - 05:11 PM.