3 replies to this topic

[PhDGreg]

First up, a few notes:

I'm aware that this is a known issue, however judging by the small number of threads and replies regarding it I don't think it's very well known.

I've already lodged a support ticket regarding it.

Simply posting "works fine for me" doesn't help. Perhaps include your location or some kind of useful information that could help.

Anyhow. The patcher has always downloaded patches really slowly for me.
So far this patch, a rate of about 1.6mb per minute. This is consistent with prior patches.

I'm in Australia on 8mbit ADSL, and not using any form of wireless.

Nothing else is using the network connection and diagnostics confirm that there are no connection issues, no unusual background traffic and that the patcher just seems to be using very little bandwidth. I have no problems patching any other software in any manner.

I've disabled my AV (Avast) and it seems to be a little bit faster, but still nowhere close to maxing out my connection or even using a significant portion of it.

My network usage averages between 0.2 and 0.6Mbps during patching.



Does anyone have any suggestions, prior experiences, workarounds, or even a way to download the patch without the patcher?

[PhDGreg]

On a related note, the patcher progress bar is quite misleading - it seems to divide itself into thirds since there are three patches... even though the first patch is 113mb while the others were under a mb each. So once It finally downloaded the large patch, remaining two thirds of the progress bar were completed within a minute.

...only to then need to download another 10mb patch. But at least that won't take too long.

Edited by PhDGreg, 04 December 2012 - 05:06 PM.

[xaminmo]

SUMMARY: My slow patching is/was caused by Symantec / Norton Antivirus.

DETAILS:
It's been downloading for two hours, and is still on patch 1 of 5. (About 58MB of 112MB).

I verified I can pull down other media at 1 to 5 megabytes per second from other sources.

MWO looks to use HTTPS to a google hosted server for patch downloads.

I couldn't find anywhere else to download an offline patcher.

It's been a few days since the patch was released, so it shouldn't be overloaded.

I'm in the US, in Dallas, on the verizon network (GTE

C:\Users\xaminmo>netstat -fbo

Active Connections

Proto Local Address Foreign Address State PID
TCP 127.0.0.1:5354 xaminmo:49156 ESTABLISHED 2280
[mDNSResponder.exe]
TCP 127.0.0.1:27015 xaminmo:49200 ESTABLISHED 540
[AppleMobileDeviceService.exe]
TCP 127.0.0.1:27015 xaminmo:49551 ESTABLISHED 540
[AppleMobileDeviceService.exe]
TCP 127.0.0.1:49156 xaminmo:5354 ESTABLISHED 540
[AppleMobileDeviceService.exe]
TCP 127.0.0.1:49160 xaminmo:49161 ESTABLISHED 3852
[TracSrvWrapper.exe]
TCP 127.0.0.1:49161 xaminmo:49160 ESTABLISHED 3852
[TracSrvWrapper.exe]
TCP 127.0.0.1:49200 xaminmo:27015 ESTABLISHED 5712
[iTunesHelper.exe]
TCP 127.0.0.1:49551 xaminmo:27015 ESTABLISHED 12236
[System]
TCP 192.168.1.104:59823 dfw06s16-in-f22.1e100.net:https TIME_WAIT 0
TCP 192.168.1.104:59870 ie-in-f16.1e100.net:imaps TIME_WAIT 0
TCP 192.168.1.104:59872 ie-in-f16.1e100.net:imaps TIME_WAIT 0
TCP 192.168.1.110:63993 207.138.234.57:http ESTABLISHED 20536
[MWOPatcher.exe]
TCP 192.168.1.110:65477 dfw06s16-in-f9.1e100.net:https TIME_WAIT 0
TCP 192.168.1.110:65494 192.168.1.1:ssdp TIME_WAIT 0
TCP [::1]:59798 xaminmo:59800 ESTABLISHED 6712
[LMS.exe]
TCP [::1]:59800 xaminmo:59798 ESTABLISHED 6712
[LMS.exe]

C:\Users\xaminmo>tracert dfw06s16-in-f9.1e100.net

Tracing route to dfw06s16-in-f9.1e100.net [74.125.227.105]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 4 ms 4 ms L100.DLLSTX-VFTTP-70.verizon-gni.net [173.64.192.1]
3 3 ms 4 ms 4 ms G0-3-0-2.DLLSTX-LCR-22.verizon-gni.net [130.81.110.190]
4 7 ms 8 ms 7 ms so-5-0-0-0.DFW9-BB-RTR2.verizon-gni.net [130.81.199.36]
5 7 ms 6 ms 6 ms 0.xe-4-1-2.XL3.DFW7.ALTER.NET [152.63.5.173]
6 10 ms 11 ms 9 ms TenGigE0-4-2-0.GW4.DFW13.ALTER.NET [152.63.101.58]
7 7 ms 9 ms 6 ms google-gw.customer.alter.net [152.179.51.26]
8 5 ms 6 ms 7 ms 72.14.233.77
9 9 ms 6 ms 6 ms 209.85.240.91
10 6 ms 6 ms 9 ms dfw06s16-in-f9.1e100.net [74.125.227.105]

Trace complete.

C:\Users\xaminmo>tracert ie-in-f16.1e100.net

Tracing route to ie-in-f16.1e100.net [74.125.142.16]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 3 ms L100.DLLSTX-VFTTP-70.verizon-gni.net [173.64.192.1]
3 3 ms 4 ms 4 ms G0-3-0-1.DLLSTX-LCR-21.verizon-gni.net [130.81.191.184]
4 5 ms 4 ms 4 ms so-4-1-0-0.DFW9-BB-RTR1.verizon-gni.net [130.81.151.242]
5 6 ms 9 ms 6 ms 0.xe-6-0-3.XL3.DFW7.ALTER.NET [152.63.5.93]
6 6 ms 6 ms 9 ms TenGigE0-4-2-0.GW4.DFW13.ALTER.NET [152.63.101.58]
7 6 ms 6 ms 7 ms google-gw.customer.alter.net [152.179.51.30]
8 7 ms 6 ms 6 ms 72.14.233.77
9 9 ms 6 ms 6 ms 72.14.237.215
10 17 ms 14 ms 34 ms 209.85.243.178
11 50 ms 39 ms 39 ms 209.85.255.223
12 36 ms 39 ms 36 ms 216.239.43.217
13 * * * Request timed out.
14 39 ms 39 ms 39 ms ie-in-f16.1e100.net [74.125.142.16]

Trace complete.

When I go to the site directly, I get a quick response from the google web servers hosting it.

I disabled Symanted Antivitus, restarted the download, and it went very fast.

This might be something for patch notes / known issues, is to have players disable Norton/Symantec during the download, and if they are concerned, re-scan their system after.

-Xaminmo

[PhDGreg]

Good diagnostic work and cheers for the tip. I found that the latest patch downloaded nice and quick. Nothing changed at my end and I didn't disable my AV... Fingers crossed it's an issue that has been dealt with!