28 replies to this topic

[longwang]

Like any mechwarrior fan, I was super excited to hear about MWO. It has been too long since the last title in the genre. Every opportunity was taken to participate ASAP. That meant purchasing a founders gold package to be one of the first to play.

It was a great experience playing through the beta process. The developers are doing a wonderful job creating an amazing product. I really enjoyed the chances that I got to play and would really enjoy many more.

There is just one problem: for some unknown reason the game will no longer launch on my system. There is nothing wrong with the game. It actually plays just fine. Even though in my excited zeal, I deluded myself into thinking that my GeForce 330m met the minimum specs. Still the game ran fine.

An incredibly odd problem occurred with the patcher. I start the patcher. MWO logo appears. MWO logo disappears and mechlab fails to launch. Can't relaunch patcher because a process of the patcher is still running. Close the process in task manager, and the same cycle repeats itself.
Uninstall MWO, spend a whole day downloading the patch, and it works fine. Until the whole thing patcher problem starts over again.

Contacting support was no help. After sending them a few log files they essentially said, "your system doesn't meet the minimum specs, Sorry. look at this forum topic that might help even though it doesn't address your problem." I Played a game that I fell in love. That actually works just fine. Only I have to waste a day every week to redownload all the files.

Honestly, I feel like the support staff member wasn't even paying attention to the issue. It was a quick, "doesn't meet specs, so that must cause all problems" when the description of the issue that I gave clear said that there was no problem with game play or performance. This became especially clear when a recommended forum topic didn't address my issue at all. Just a busy person going through his tasks as quickly as possible.

Once more, I will try to work with support. And while it is obvious that my system doesn't meet specs, it isn't obvious that is the problem. It is heartbreaking to be excited about a product centered around a childhood love only be unable to afford the satisfaction of mechs going boom.

Maybe the issue will be resolved. That would be nice. Likely it won't. Even less likely is a refund being issued either. I mean it is obviously my fault for not investigating ambiguously unclear differences between model numbers. Maybe I can come back in a few years when I can afford a suitable machine and have my c-bills and credits waiting for me. Mostly, I'd prefer to invest the $120 in something that would actually allow me to participate.

[The Cheese]

Sucks dude. Keep at it, but I'm not hearing a lot of stories about people getting refunds recently.

Maybe move to another game for a while, then come back after a few patches and see if the problem persists.

[yashmack]

what are you system specs?

[Mechwarrior Buddah]

The Cheese, on 11 December 2012 - 06:24 PM, said:

Sucks dude. Keep at it, but I'm not hearing a lot of stories about people getting refunds recently.

Maybe move to another game for a while, then come back after a few patches and see if the problem persists.

you cannot get refunds at all since the game went ob. Live an learn

[One Medic Army]

Shame they got rid of the tech support forum.
You could try in the Patch New issues/known issues/workarounds subforums and see if anyone has any ideas.

[Zabadoo]

Thank god. I'm not the only one. I even deleted it and started to re-download a new one. And it started to patch. But it needs to be a clean install. I think that's all you need to do. It has happened to many in my group. And they did the same. Delete with a clean install .

[Mechwarrior Buddah]

One Medic Army, on 11 December 2012 - 06:30 PM, said:

Shame they got rid of the tech support forum.
You could try in the Patch New issues/known issues/workarounds subforums and see if anyone has any ideas.

wait what?
They did what? How does that even make sense for a beta?

[INAPPROPRIATE NAME 0001]

longwang, on 11 December 2012 - 06:21 PM, said:

An incredibly odd problem occurred with the patcher. I start the patcher. MWO logo appears. MWO logo disappears and mechlab fails to launch. Can't relaunch patcher because a process of the patcher is still running. Close the process in task manager, and the same cycle repeats itself.
Uninstall MWO, spend a whole day downloading the patch, and it works fine. Until the whole thing patcher problem starts over again.

I've had this issue before, took me a good 5-6 tries of terminating the process before it started to work.

[Kadassa]

No they didn't get rid of support...its got its own button at the top of the website that says "Support"

It actually took me a few days to find it >.>

[yashmack]

they got rid of the support forum, there used to be a technical support section on the forums here

[Mechwarrior Buddah]

yashmack, on 11 December 2012 - 06:45 PM, said:

they got rid of the support forum, there used to be a technical support section on the forums here

How does that even make sense though?

[yashmack]

Mechwarrior Buddah, on 11 December 2012 - 06:52 PM, said:

How does that even make sense though?

Im guessing when it was closed beta there was a manageable level of members to have an open tech support forum
after open beta when anyone can sign up and play it could be an overwhelming section of the forum, it could lead to slow response time which would lead to other customer service issues
I really have no idea and Im just guessing here, but I can think of a number of reasons why support would move to email only after open beta

[Taurick]

I find if you stop downloading **** it opens up pretty quickly, that or you just wait long enough and it works eventually.

I've had this issue a few times and my system is definitely above recommended specs. in my case it's almost always been related to other programs gobbling bandwidth while the patcher tries to connect to the server, for some reason it isn't going to a connection time-out properly.

Hope your problem is as simple as mine was

[buckX]

Every week you say? Is that generic "This happens constantly", or is it actually once every week, at about the same time? If the latter, I would wonder if you have a weekly antivirus scan that coincides. It might be silently quarantining a critical game file.

[Dark Severance]

Were you able to play before? If yes, what patch (date) did it stop working for you?

Have you ever edited the *.cfg files?

What OS are you using? What are you system specs?

[yashmack]

pretty sure this is just a QQ thread and they arent actually asking for help
or they could just no be on the forum right now and Im completely wrong...
Im gonna hold my breath and find out!

[Zaptruder]

I had this happen to me a few patches back. Just forgot about the game for a bit, and came back a couple months later. Game seemed to be working then.

[Vassago Rain]

Contact your credit card company.

[yashmack]

I have noticed that their patcher does not do any kind of file check, it simply downloads files when its first installed and then again when its instructed to on patches
I deleted all game files and opened the patcher, it went straight to ready even though all the game and engine files were gone...
you have to completely uninstall and then reinstall the game for it to download and install any corrupt or missing game files, its a bit of a hassle really
there should be a file integrity check of some type, like with all other online games

[betocorp]

old bug....

enter in all your browser and clean all cache, que game have issues with flash

if dont work, make a clean unnunstall of game, cclean and all stuff

hope helped,