25 replies to this topic

[DanielMeier]

I have been wanting to give Piranha my money since they introduced the founder plan. But sadly for me i actually closed the select a Mech window, thinking i could get back to it later in the day. But as i found out that was not the case, each time i click the buy button on the Elite option, i just get the payment window popping up.

Am i still the only one left on this stinking boat? or are others having this same issue too.

Sorry if there has been a topic about this before, i tried searching but i didn't really find anything.

UPDATE:

Got a reply from support after emailing them.


Hello Daniel Nielsen,
Thank you for contacting MechWarrior® Online™ Support,
Your reported issue is unfortunately being experienced by many users and we are working hard to properly resolve it as soon as possible. We will contact you back shortly regarding this.
Regards,
Robert
MechWarrior® Online™ Customer Support

Update 2:


We've implemented a solution for this, simply log on to the mwomercs.com website and proceed to the Founder's Package area. From there you should be able to adjust your Mech selection. I'll mark this ticket as solved, but if you are unable to make the change for whatever reason, please reply to this message and we'll go from there.
Cheers!
-Philip

So there, it's finally fixed and i'm happy.

Edited by DanielMeier, 05 July 2012 - 10:13 AM.

[Eiki]

Its a known issue. You are stuck with the mech you selected for now.

[xxx WreckinBallRaj xxx]

I too haven't seen your issue talked about. But I'm sure they would know about something like this. Did you actually pay for the order though? You do not have an Elite tag on your name. If you weren't charged for the order, then I don't think you actually bought it. I didn't buy Elite so I don't know if selecting a Mech is required to complete the order or not.

[DanielMeier]

Bluten, on 26 June 2012 - 05:31 AM, said:

I too haven't seen your issue talked about. But I'm sure they would know about something like this. Did you actually pay for the order though? You do not have an Elite tag on your name. If you weren't charged for the order, then I don't think you actually bought it. I didn't buy Elite so I don't know if selecting a Mech is required to complete the order or not.

No, i didn't buy anything yet. When they launched the Founders program, i saw it late at night around 2. So i click it it and the Mech selection window popped up, and i was able to select one. But i didn't click any of them cause, i was too tired to even think about which one to get. So i though oh well i will do this tomorrow instead.

But so my surprise i wasn't able to get that Mech select window back up. Only the payment window. And i really don't want to pay the money without selecting a Mech first. Probably not a big deal to most people, but still.

Eiki, on 26 June 2012 - 05:28 AM, said:

Its a known issue. You are stuck with the mech you selected for now.

But if you just closed the window without making a selection?

[Eiki]

DanielMeier, on 26 June 2012 - 05:34 AM, said:

No, i didn't buy anything yet. When they launched the Founders program, i saw it late at night around 2. So i click it it and the Mech selection window popped up, and i was able to select one. But i didn't click any of them cause, i was too tired to even think about which one to get. So i though oh well i will do this tomorrow instead.

But so my surprise i wasn't able to get that Mech select window back up. Only the payment window. And i really don't want to pay the money without selecting a Mech first. Probably not a big deal to most people, but still.



But if you just closed the window without making a selection?

Yep. Did it to me too.

[Patu]

I think you dont get the point Bluten, I got the same problem. I clicked on elite pack to look at it and it asked me to choose a mech, since i wasnt sure about which mech to choose yet, i closed that window. I have not purchased anything yet. But if I want to purchase the elite pack now, it wont let me choose a mech. Its set to which ever mech i clicked on before i left the screen.
Thus I cant choose a mech now, all that happens is "please pay" but i cant choose the mech. Thats basically the reason why i havent purchased the elite pack yet.

[WarGanisM]

Could be wrong, but isnt that sort of info stored cookie wise? wouldn't clearing your cookie, or cache solve this issue?

[Voyager I]

Try deleting your cache. That may clear the page's memory of your selection and allow you to start the process from the beginning.


I had the same thing happen to me, only I managed to complete the payment process before realizing something was amiss. I should probably contact support.

[DanielMeier]

Voyager I, on 26 June 2012 - 05:38 AM, said:

Try deleting your cache. That may clear the page's memory of your selection and allow you to start the process from the beginning.


I had the same thing happen to me, only I managed to complete the payment process before realizing something was amiss. I should probably contact support.

I have cleaned every thing, and tried multiple browsers, windows and mac.

Voyager I, on 26 June 2012 - 05:38 AM, said:

Try deleting your cache. That may clear the page's memory of your selection and allow you to start the process from the beginning.


I had the same thing happen to me, only I managed to complete the payment process before realizing something was amiss. I should probably contact support.

Yeah, seems like a good idea to contact support. In your case.

Patu, on 26 June 2012 - 05:37 AM, said:

I think you dont get the point Bluten, I got the same problem. I clicked on elite pack to look at it and it asked me to choose a mech, since i wasnt sure about which mech to choose yet, i closed that window. I have not purchased anything yet. But if I want to purchase the elite pack now, it wont let me choose a mech. Its set to which ever mech i clicked on before i left the screen.
Thus I cant choose a mech now, all that happens is "please pay" but i cant choose the mech. Thats basically the reason why i havent purchased the elite pack yet.

At least i'm not a lone with this issue.

[Frollet]

check for blocked popups

[DanielMeier]

Frollet, on 26 June 2012 - 05:52 AM, said:

check for blocked popups

The whole site is whitelisted, an no ad blocker is running on it.

[xxx WreckinBallRaj xxx]

Aren't Elites allowed to change their Mech choice after purchasing though? I read something about that but I can't remember what it was. If you are able, you could simply finish the purchase then change your Mech selection.

[FlakAttack]

If the mech you picked is stored server side and based on your account, you'll have no choice but to contact support. I would have thought it would be a cookie and deleting cookies/cache and restarting the browser would have fixed it, but you claim to already have done that, so...

[DanielMeier]

FlakAttack, on 26 June 2012 - 06:05 AM, said:

If the mech you picked is stored server side and based on your account, you'll have no choice but to contact support. I would have thought it would be a cookie and deleting cookies/cache and restarting the browser would have fixed it, but you claim to already have done that, so...

Indeed. Also tried installing Opera a browser i have never used before. And doesn't appear there either. So i have tried Safari, firefox, chrome and now Opera on Mac.

On Windows i tried, IE, Firefox, Chrome.

So i think its safe to say its not browser related. And i have cleared each browser for cookies and cache.

[DanielMeier]

Can't seem to find any links to support on mwomercs.com. Or maybe i'm looking in the wrong places.

[FlakAttack]

You're right, this wasn't easy to find. Had to poke around the website and the bottom of the forums. Anyway, here's the email for you:

support@mwomercs.com

Edited by FlakAttack, 26 June 2012 - 06:24 AM.

[DanielMeier]

FlakAttack, on 26 June 2012 - 06:24 AM, said:

You're right, this wasn't easy to find. Had to poke around the website and the bottom of the forums. Anyway, here's the email for you:

support@mwomercs.com

Thanks a lot duder.

[Voyager I]

I found an alternative solution for my situation.

[FlakAttack]

Your thread encouraged me to write a suggestion to make the Support area of the forums more visible. Hopefully it gets looked at. Anyway, good luck

Voyager I, on 26 June 2012 - 06:33 AM, said:

I found an alternative solution for my situation.

Haha, smooth. Well, that's one way to solve the problem. Enjoy your mechs bro

Edited by FlakAttack, 26 June 2012 - 06:36 AM.

[DanielMeier]

Voyager I, on 26 June 2012 - 06:33 AM, said:

I found an alternative solution for my situation.

Haha yeah so i see. Hope you will enjoy them.

I will make an update whenever they respond to my email.