35 replies to this topic

[Velba]

Caelen Rivers, on 16 January 2013 - 04:22 PM, said:

Not saying you shouldn't notify support if it happens to you, but let's not be totally combative about it.

I thought this guy was very calm considering...


Silly civilians tossing "combative" around.

[Budor]

Same thing just happened to me. My CN9-A reverted to basic colors but kept the woodland pattern...

[tatersaladftw]

Got the same email after I sent in a request as the one on the prior page. At least it is acknowledged. I'm confident it will get sorted.

[MacSquizzy]

Aaaand the camo's gone again. *le sigh*

[LtZerge]

I'm pleased to say I just got a reply from support, they refunded my MC and CBills that were spent on the paint I lost.

[Rina Fujimoto]

LtZerge, on 17 January 2013 - 11:00 PM, said:

I'm pleased to say I just got a reply from support, they refunded my MC and CBills that were spent on the paint I lost.

Still waiting on mine, when did you send your ticket?

[Demoned]

haruko, on 18 January 2013 - 01:45 PM, said:

Still waiting on mine, when did you send your ticket?

happened to me yesterday GMT Friday sent a ticket about 6hr ago still no reply.

HBK-4SP took the 260std out put the std245 engine in to see how it run with speed tweak.
lost premium black and basic red and colours went to default but i kept the dazzle pattern.

this is defo a bug

[LtZerge]

Here's how it went down for me. It actually got resolved very quickly.

Quote

Reppu (MechWarrior® Online™)
Jan 17 12:29 (PST)

Hello Pat,
I've added 250 MC and 625000 CB to your account to cover the loss of colours on which you spent currency. The bug itself is under investigation.
Cheers!
Regards,
Reppu
Senior GameMaster
MechWarrior® Online™

Justin Xyang (MechWarrior® Online™)
Jan 17 11:39 (PST)
Hello Pat,
We may be able to find a way to accommodate you, I have escalated this ticket to the team that handles game currency.
Best Regards,
Justin Xyang
GameMaster
MechWarrior® Online™

Pat
Jan 17 11:38 (PST)
Currently, there is a bug circulating with camo specs that causes any
purchased colours to revert to the pattern's default. As paint is paid
for on a per application basis, this means myself and many others have
lost real life money to the bug...
To get the bug, you don't need to enter the camo>paint tab at all, it
seems semi randomly occurring when editing the mech's loadout, or
switching mechs during games. Currently, my Atlas DDC and Hunchback 4SP
reverted from Urban Light Grey/PC Gamer Black/Orange to default colours
without my toying with their camo schemes.
I have no idea how this sort of thing happens, but I hope to see it
resolved, or at least the MC spent on camo paint to be refunded if it can't.
-Thanks in advance
[color=#AAAAAA]This email is a service from MechWarrior® Online™ [/color]

[Demoned]

bumping because no Email response for myself yet

[Rina Fujimoto]

LtZerge, on 18 January 2013 - 11:32 PM, said:

Here's how it went down for me. It actually got resolved very quickly.

That's interesting, they just refunded you like that on the spot? For me they asked a bunch of questions, asked me to submit some logs and pretty much just told me that they'd pass it on to the devs and thanks for my time.

Gonna keep pestering them until they refund me.

[Budor]

And it happened again after 3 days on a different mech...

Resolved it very fast and on the spot last time. Hope the bug gets fixed soon i guess support would have better things to do than refunding/mailing people bout their camos.

[Rina Fujimoto]

Awww yeah, just got my MC refund.

Just keep pestering them and eventually they'll give it to you, sucks about the bug though.

What I've been doing is whenever I change my mech load out now I start recording video with fraps in case it happens again, just so that I'll have proof so I can get a fast refund, so far it hasn't happened again though, don't know why it happens so frequently to the rest of you.

[Rina Fujimoto]

I just had it happen again only this time....it game me...free camo?
It's better than losing camo completely but it overwrote the more expensive 250mc white with the less expensive phranken tan.

[Tragos]

Had the same bug 5 minutes ago - extracted the engine from my DDC to put it into the founders, close the mech and want to switch to the D(F) when suddenly the DDC turns green.

[Demoned]

send ticket to support with details, time what you did to the mech before hand and such

you could expect a refund within 2 days.

i did anyway

[Rina Fujimoto]

Just sent a ticket to support (again)

Not only did I get a refund half an hour later, but they also gave me a little extra on top of it, and apparently it's being fixed next patch.

Thanks!