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When you get right down to it, it comes down to faith: Either they're lying whole cloth, or they're killing themselves on this project and being burned in effigy for their efforts. No amount of persuasion, "evidence" on either side, or attempts at reasoned debate are going to change anyone's mind. RL has taught us this.
There's no middle ground? I don't remotely think they are lying. I think they are working hard. It's not always possible to give the community awesome things every patch, and even if they do, they are still lambasted when X feature isn't included, or Y bug hasn't been quashed.
The trouble with this community is that it's just so flammable. Even if the devs post and try to explain schedule slips or missing features, they only end up throwing gasoline on the already roaring fires that the trolls here try so hard to keep ablaze.
I imagine this saps a lot of energy from the dev team. Were I in their shoes, I would stop investing energy into putting out fires, redirect it into working on the game, and release content when it's good and ready.
I've waited a long time for a BT game with as much promise as this one. I'd hate to see it ruined by content releases rushed out to appease the pitchfork wielding minorities.
PGI, I may or may not be in the minority, but I'm fine with you being the strong and silent type, rather than a bunch of mewling yes men/women! I don't care if you never inform me of another upcoming content release. I'm fine with surprises.