12 replies to this topic

[agentdavion]

so up untill two weeks ago i was getting a steady 30 ms ping as of the last 2 weeks my ping is over 130 base line untill 11pm easter time then it drops back to normal.... i posted a thred asking for help fixing the problem and got a few answers, my system specs go above and beond recommended settings my internet speed it 150mbps download and 60 mbps upload so no issues there net card is fine, but in the last2 weeks my traceroute and ping tests to dev.mwomercs.com have dropped 100% packets or never make it past the 5th hop with out trippling in ping.... is there a way i can pick the route i want to take to the server or am i crap out of luck?

agentdavion, on 25 January 2013 - 12:36 PM, said:

so up untill two weeks ago i was getting a steady 30 ms ping as of the last 2 weeks my ping is over 130 base line untill 11pm easter time then it drops back to normal.... i posted a thred asking for help fixing the problem and got a few answers, my system specs go above and beond recommended settings my internet speed it 150mbps download and 60 mbps upload so no issues there net card is fine, but in the last2 weeks my traceroute and ping tests to dev.mwomercs.com have dropped 100% packets or never make it past the 5th hop with out trippling in ping.... is there a way i can pick the route i want to take to the server or am i crap out of luck?

im playing from RI. US EAST

[Cerlin]

Yes this is called "Give your ISP a phone call." Service side issues is what most of your ping problems come from. Also if you are like me and have cable, they set it up in "nodes" and you may have someone on your node with a huge **** torrent server.

[Rakashan]

To expand on what Cerlin said...

Your ISP has a lot of control over how you are routed to the servers. Most of it is non-negotiable due to local infrastructure.

Depending on who your ISP is and what type of service it is, you are probably competing with someone else local to you who is eating bandwidth. Could be someone torrenting or someone hosting a popular site or something. If this is the case you're pretty much screwed unless you can convince them to split the offender off onto his own node but this is unlikely at best.

Your ISP *will* have data about how busy their infrastructure is but it will not be in the hands of folks who answer the phone nor is it likely to be in the hands of anyone that they can reach. Unless you have a business line it is also unlikely that they have made any agreement with you about what kinds of latency to expect so you probably don't have much leg to stand on. If you can get a hold of enough of your neighbors who are experiencing a similar problem and get them all to complain though you might be able to get help from customer support with your ISP.

[agentdavion]

i tryed the isp my download and upload is perfect ping is ok to most sites but how could i got from a steady 30ms ping every night from july till 2 weeks ago when all of a sudden MWO is crappy ping till off peek hours? doesnt make sense my service speed/ speedtest.net speeds r fine running to canada it has to be in game.....other people i talked to in game had ping problems till the last patch and was fixed

[Oderint dum Metuant]

Not always, depends on the monkey you spoke to at your ISP, most of them know very little.
Your speed is not always related to ping, infact you could get a higher speed package and still have the same ping, it would sound like your ISP is traffic shaping during peak hours, it'll give high priority to other low bandwidth traffic to ease the strain on it's network.

However the issue does seem spread out, because even im having trouble from the UK, before my ping was 100-130 but it was stable, i can now get pings up to 180 but the jitter is terrible and it's constantly shifting the ping as high up was 800ms.

Doing trace routes to mwomercs.com for example gives me this

02 213.105.114.97 30 ms 20 ms, 40 ms
03 62.253.174.77 30 ms 30 ms, 30 ms
04 62.253.185.105 60 ms 20 ms, 140 ms
05 213.105.159.30 150 ms 20 ms, 30 ms
06 62.253.185.81 70 ms 50 ms, 60 ms
07 130.117.14.133 350 ms 40 ms, 60 ms
08 154.54.39.185 40 ms 40 ms, 50 ms
09 154.54.58.42 60 ms 50 ms, 100 ms
10 154.54.87.58 140 ms 180 ms
11 154.54.44.98 300 ms 240 ms, 130 ms
12 38.104.159.26 170 ms 130 ms, 130 ms
13 70.42.24.196 150 ms 130 ms, 140 ms


You can see its roughly normal and acceptable, until it hits the first hop at 7, this hop belongs to COGENT which is a US based tiering partner for ISPs, you can see from here on out, there are some higher pings for the rest of the trip.

Edited by DV McKenna, 27 January 2013 - 03:11 AM.

[Voidsinger]

Part of the issue is Traffic Shaping for Quality Assurance.

Routers give certain packets preference on the network, which slows other traffic down.

With more and more IPTV (internet television), these packets usually have the highest priority and Bittorrent the lowest. Depending on attitudes between you and the MWO server, games lie somewhere in between

[agentdavion]

DV McKenna, on 27 January 2013 - 03:10 AM, said:

Not always, depends on the monkey you spoke to at your ISP, most of them know very little.
Your speed is not always related to ping, infact you could get a higher speed package and still have the same ping, it would sound like your ISP is traffic shaping during peak hours, it'll give high priority to other low bandwidth traffic to ease the strain on it's network.

However the issue does seem spread out, because even im having trouble from the UK, before my ping was 100-130 but it was stable, i can now get pings up to 180 but the jitter is terrible and it's constantly shifting the ping as high up was 800ms.

Doing trace routes to mwomercs.com for example gives me this

02 213.105.114.97 30 ms 20 ms, 40 ms
03 62.253.174.77 30 ms 30 ms, 30 ms
04 62.253.185.105 60 ms 20 ms, 140 ms
05 213.105.159.30 150 ms 20 ms, 30 ms
06 62.253.185.81 70 ms 50 ms, 60 ms
07 130.117.14.133 350 ms 40 ms, 60 ms
08 154.54.39.185 40 ms 40 ms, 50 ms
09 154.54.58.42 60 ms 50 ms, 100 ms
10 154.54.87.58 140 ms 180 ms
11 154.54.44.98 300 ms 240 ms, 130 ms
12 38.104.159.26 170 ms 130 ms, 130 ms
13 70.42.24.196 150 ms 130 ms, 140 ms


You can see its roughly normal and acceptable, until it hits the first hop at 7, this hop belongs to COGENT which is a US based tiering partner for ISPs, you can see from here on out, there are some higher pings for the rest of the trip.

yes mine is the same problem on my 6-7 hope my ping goes from a 5-14ms ping to a huge jump of well over 150ms ping then fails in toronto some where never making it past 15-16 hops then it fails when it gets to 30

[Rakashan]

So post your trace (hack off the first couple of lines if you want some security). I'm sure that there are folks here who can hunt down and identify the device that is giving you problems.

Take McKenna's post from the above. He's on a Virgin Media connection. Steps 6 and 7 are the trans-atlantic cables and at step 8 he is into a PSI network.

Interesting to note that for that specific trace the majority of the issue comes from A device that appears to be a few steps into the PSI network.

Edited by Rakashan, 29 January 2013 - 11:58 AM.

[agentdavion]

Rakashan, on 29 January 2013 - 11:42 AM, said:

So post your trace (hack off the first couple of lines if you want some security). I'm sure that there are folks here who can hunt down and identify the device that is giving you problems.

But there's a pretty simple answer that you're not going to like.... 6-7 hops puts you in your ISP's network somewhere and you can be pretty sure that the PGI server-farm is not more than about the last 5 hops which means that somewhere your ISP is failing to route cleanly or is hitting a bad device. Most often this is a faulty switch or other low-level network device that needs to be replaced or cleaned up but is going to be well outside the purview of PGI.

1 <1 ms <1 ms <1 ms
2 2 ms 1 ms 2 ms
]
3 2 ms 3 ms 3 ms
87.101]
4 48 ms 4 ms 4 ms
]
5 7 ms 6 ms 6 ms 0.ge-1-1-0.XL4.BOS4.ALTER.NET [152.63.6.153]
6 14 ms 14 ms 15 ms 0.xe-6-1-1.XT2.NYC4.ALTER.NET [152.63.3.90]
7 17 ms 18 ms 19 ms TenGigE0-7-1-0.GW8.NYC4.ALTER.NET [152.63.21.125
]
8 118 ms 119 ms 117 ms tinet-gw.customer.alter.net [152.179.72.122]
9 132 ms 134 ms 137 ms xe-4-3-0.tor10.ip4.tinet.net [89.149.184.110]
10 131 ms 132 ms 134 ms internap-gw.ip4.tinet.net [77.67.70.94]
11 147 ms 145 ms 135 ms border1.te7-1-bbnet1.tor001.pnap.net [70.42.24.1
32]
12 * * ^C
i forced stoped it here because thats the dev.mwomercs.com ip address so hop 8 is my problem take this to my isp? (thanks for all the help guys im not to computer savy

[Mercules]

ISPs in turn buy connection to the internet through another provider. I can tell you from working for an ISP that other provider is not always reliable. In addition any time you are on the internet you are beholden to whomever is between you and the server on your route and routing tables can and do change based on traffic flow and time of day.

As an ISP we had backup plans including one T3 that went North and around instead South through Chicago. When there was a major fiber cut or other issue South we could still provide service although the bandwidth was more limited. If we did have a surge of use the backup served as overflow till we could purchase more bandwidth and put in another line.


I handled more, "Your service sucks! I can't get webpage X but my brother three states over never has any issue with it." calls than I care to say. We even bought accounts with various local competitors and used them when people made claims about having lower pings through them or threatened to move to them. "Sorry sir, I am logged into a **********.net account right now in your area from a local phone switch. It looks like they are having the same issue about the same hop we are seeing, somewhere in Seatle on AT&T's backbone."

TLDR: It could be your ISP or ANYWHERE between your house and PGI's machines.

Edited by Mercules, 29 January 2013 - 11:49 AM.

[agentdavion]

imgoing to take this ip adresswhere i see the spike and illrun the tracert again when my ping is normal and bring the ip addys to my isp thanks again every one

[agentdavion]

yeh ive tracked it to alter.net now i just need to figure out a way tp solve it......it is in fact NOT VERIZONS FAULT they just registar the servers they are hosted by alter.net so back to squar one sorry guys

[Major Derps]

agentdavion, on 25 January 2013 - 12:38 PM, said:

so up untill two weeks ago i was getting a steady 30 ms ping as of the last 2 weeks my ping is over 130 base line untill 11pm easter time then it drops back to normal.... i posted a thred asking for help fixing the problem and got a few answers, my system specs go above and beond recommended settings my internet speed it 150mbps download and 60 mbps upload so no issues there net card is fine, but in the last2 weeks my traceroute and ping tests to dev.mwomercs.com have dropped 100% packets or never make it past the 5th hop with out trippling in ping.... is there a way i can pick the route i want to take to the server or am i crap out of luck?


im playing from RI. US EAST

Try playing on 250 ping min... 130 would be heaven for me at the moment