41 replies to this topic

[Lupercalis]

SOoo it turns out it is physically impossible for them to refund an accidental purchase.

theres like something involving teh third law of thermodynamics or something...

either way, i only ever intended to ever own 4 HBK's its obvious I would never ever ever ever utilize more than 10 hbks to make the 750 mc accidental purchase of the camo unlock worth while.

requested to refund teh purchase(like they did a few weeks ago) and i was informed that the universe would collapse should they refund my fake, no blood sweat or tears, digital currency

thank you for once again showing us just how well prepared you are to bend your player base over. let me know the next time i need to grab my ankles to help the cause.

[Oni Ralas]

....so..... you're out 3 bucks?

[Grraarrgghh]

I'm so sorry for your loss of $3. It's a hard knock life.

[El Bandito]

I agree that they should refund in your case but are you really crying over 3$?

[Gregory Owen]

that is not an accidental purchase, you are just now regretting your purchase realizing you could have saved a few hundred MC if you had only purchased 4 separate camos at 75mc each.

[Deamhan]

Oni Ralas, on 20 February 2013 - 02:57 PM, said:

....so..... you're out 3 bucks?

Grraarrgghh, on 20 February 2013 - 02:57 PM, said:

I'm so sorry for your loss of $3. It's a hard knock life.

El Bandito, on 20 February 2013 - 02:58 PM, said:

I agree that they should refund in your case but are you really crying over 3$?

Then it should be an issue for them to refund it. After all 'it's only 3 bucks' right?

[REDACTED]

Edited by Viterbi, 20 February 2013 - 04:40 PM.
Removed reference to removed content

[Bishop Steiner]

yeah, tha's not exactly how that works.

You see, NO chasis has, or WILL HAVE, that many variants. The point is, you can now use that scheme on any of those HBKs, whenever you want. You might get bored, and switch back to a default paint scheme. If you buy the 75 MC "single use", that means if you change it, and want to use that camo scheme again later, you have to pay that 75 MC all over again.

Most of us who play a lot will inevitably change our Mechs paint job many times, out of boredom, as new options become available, etc. Hence if you "unlock" Hunchback Phranken, or Hunchback Tiger Camo, any time in the future you wish to re-apply it, you can. Few people will design one paint scheme and decide that is the perfect paint job forever and all time.

Sorry you didn't get the value you wanted, but you had to cofirm that you indeed were amking that purchase.

[Vapor Trail]

Ever heard the phrase "Caveat Emptor" before?

Seems perfect for this situation... and it's not like you handed them a 1000mc bill and only got 250 back when you were expecting 9925.

Basically what happened was this:

You: "Oooh shiny. I want this." grabs permanent unlock by mistake.
System: "You're sure? You do know this costs 750 MC, right?"
You: "Shut up and take my money."
System: "Ok. Enjoy your permanent unlock."
You: "WAAAAAAAAAAAAAAAH. I want my money back."

[nksharp]

I am still unsure of the ridiculous prices PGI employs for their 'unlimited' paint schemes. This is probably the first time I have even heard of anyone purchasing it.

[yalk]

Just before Xmas I accidentally bought a Cicada with MC instead of cbills... Just hit the wrong button not realizing

I sent in a ticket explaining in a calm rational way what had happened and that I was a ***** but also pointing out in a subtle way the buttons should be not right next to each other (they do ask you are you sure, always read the "are you sure"s)

After several emails exchanging details of what had happened I had my MC back and had deducted the appropriate amount of Cbills with a friendly note to be more careful and that they probably wouldn't do it again in the future (everyone gets one) which is more than reasonable



After this very professional topic of yours I'm sure they will be happy to now refund your mistake

[Tarman]

yalk, on 20 February 2013 - 03:36 PM, said:

Just before Xmas I accidentally bought a Cicada with MC instead of cbills... Just hit the wrong button not realizing

I sent in a ticket explaining in a calm rational way what had happened and that I was a ***** but also pointing out in a subtle way the buttons should be not right next to each other (they do ask you are you sure, always read the "are you sure"s)

After several emails exchanging details of what had happened I had my MC back and had deducted the appropriate amount of Cbills with a friendly note to be more careful and that they probably wouldn't do it again in the future (everyone gets one) which is more than reasonable



After this very professional topic of yours I'm sure they will be happy to now refund your mistake

IDK, maybe there's enough hyperbole in it to tear a hole in space and time, and three dollars could fall out. Or a gang of winged monkeys with vests and MP5s. One of those things.

[Rigiroth]

750? Try 4500. Accidently bought the wrong Atlas.

[Stone Profit]

[REDACTED]
Ive returned lots of things I didnt want. I never bought anything by istake either. I never went up to a casher and said "Id like to buy these milkduds" and when they said "are you sure? Those are junior mints" and then was confused that I had purchased junior mints. Also, junior mints are icky.

Steemship, on 20 February 2013 - 03:56 PM, said:

750? Try 4500. Accidently bought the wrong Atlas.

This is something they might swap you for. But mc only products? nope they rightfully should not.

Edited by Viterbi, 20 February 2013 - 04:41 PM.
Removed reference to removed content

[RedDragon]

[REDACTED]
Well, seeing that you can only return unused goods to the shop and no company on the planet will refund for digital goods (ever tried to get a refund for an mp3 downloaded from Amazon?), this analogy doesn't hold any water.

I guess PGI would have to hire a complete division of new staff members to manage the flow of "Oh, I accidentally bought this, could you please refund?"-mails they would get if they offered refund for people who are not bright enough to buy what they really want.

Edited by Viterbi, 20 February 2013 - 04:41 PM.
Removed reference to removed content

[Gregory Owen]

read the EULA section 13.2" All fees and other charges are payable in advance and are non-refundable."

[StealthWasp]

I'm actually with you on this one Lupercalis, i've found that things are geared toward money grabbing by not providing enough clear information (Oops, your mistake). I too bought an 'unlock' camo pattern under the assumption that paying 750mc (as you stated 10 x a single purchase) and unlocking it would allow me to apply the camo to many of my mechs (i have about 15 so logically cost effective). Not once i did i think that my unlocked camo would be restricted to that specific mech type because as you stated, that just wouldn't make sense. For the unlock cost to be viable against a single mech type you would have to have more than 10 of that mech, really, any 1 have over 10 hunchies or over 10 Atlas's? please speak up, i'd be genuinely amazed to learn of 1 person having more than 10 mechs of a single type.

Anyways, i haven't tried to recover any mc's very little point, i'm just disheartened, i have spent in the region of £150 since joining at the begining of open beta but haven't bought any mc in months due to the 'small print' style of marketing.

Oh and to those who keep posting 'it's only 3 bucks', yeah maybe but

3 bucks x 1 person = 3 bucks
3 bucks x 10 people = 30 bucks
3 bucks x 100 people = 300 bucks
3 bucks x 1000 people = 3000 bucks

you see how that works, if everyone gave me 10 pence i'd be a millionaire tomorrow

Edited by StealthWasp, 20 February 2013 - 04:22 PM.

[deforce]

i had the same problem. i bought it for a variant, but i sold all my other variants already. so it was 750 for one mech.....

i got the same lame response that they will not refund me.

I have a good job and a few bucks wasted isnt going to put a dent in me at all, but thats not the point. I have put well over $100 into this game, which in most businesses of this size would label me was a good, repeat customer, where they cater to them in the small cases like this.

But saying its physically impossible... I find that hard to beleive, its PHYSICALLY impossible to refund MC, which leaves a sour taste in my mouth.

[Adrienne Vorton]

1st: neither you nor PGI can proof that you did purchase something by accident... or if you just want the MC back because...for what ever reason... they won´t refund them,because if they start with you, everyone will ask for a refund everytime they realize that the purchased camo isn´t really optimal for their needs...

2nd: you accepted the terms, of which one is, that MC´s won´t be refunded...period. it was very very very nice of PGI to make an exception with founders packs last year... contract is contract

i suggest for the future to think twice before you hit the "buy" button...and the confirmation...

[DirePhoenix]

Lupercalis, on 20 February 2013 - 02:56 PM, said:

SOoo it turns out it is physically impossible for them to refund an accidental purchase.

theres like something involving teh third law of thermodynamics or something...

either way, i only ever intended to ever own 4 HBK's its obvious I would never ever ever ever utilize more than 10 hbks to make the 750 mc accidental purchase of the camo unlock worth while.

requested to refund teh purchase(like they did a few weeks ago) and i was informed that the universe would collapse should they refund my fake, no blood sweat or tears, digital currency

thank you for once again showing us just how well prepared you are to bend your player base over. let me know the next time i need to grab my ankles to help the cause.

Not as bad as when I accidentally sold my Yen Lo Wang and had to buy another

[Duncan Aravain]

A fool and his money are soon parted.....or so i've heard said.