45 replies to this topic

[Kyle Polulak]

Hows the Patcher working? Any major difficulties? Please let us know!

- Transition to .NET 4.0 (XP users can download and install .NET 4.0 here)
- The Repair Tool can be used to resolve most issues with installation or patching.

For those having issues with the installer, please contact us at support@mwomercs.com for additional assistance.

[Mawai]

Hi,

I don't know if your patch download processes have changed but this patch is downloading extremely slowly compared to every other patch I have downloaded since closed beta (EXCEPT the test client download patch which was similarly extremely slow).

I received the following pop-up box:

There was an error while connecting:
The operation has timed out.
Would you like to retry?

Retry starts the download process again but it is still crawling. The patch is shown as only 115Mb which should download in minutes on my connection, not hours.

I would normally ascribe this issue to overloaded download servers but the only times I have experienced this issue are on the current patch and downloading the test client patch on July 18th. I am wondering if there has been some change in your patch download process that is broken, at least for me.

P.S.My apologies for starting a separate thread before I noticed this one.

Edited by Mawai, 30 July 2013 - 01:00 PM.

[BravoKiloOne]

the patching process went fast enough for me but now my game crashes just after i put in my password. i have the repair tool going now hopefully its just me with this issue.

[WarriorEasyKill]

The patch got done and its not letting play the game. I click the blue PLAY button the window goes down then reappears and says please wait.

[Filth Pig]

WarriorEasyKill, on 30 July 2013 - 02:05 PM, said:

The patch got done and its not letting play the game. I click the blue PLAY button the window goes down then reappears and says please wait.

I am having the exact same problem. I have uninstalled the game and reinstalled the game and it still gets stuck on "Please Wait" after clicking the "Play" button.

I have also tried using the repair tool and it did nothing to resolve the issue.

PLEASE HELP! I'm having withdrawals!

Edited by Filth Pig, 30 July 2013 - 02:20 PM.

[C E Dwyer]

I log in, after about a minute, my mech finally appear, but when I go to the mech bay the window where the mech should be is a series of green grey red spheres if I switch to trial mechs or click the load out button game crashes, currently reinstalling game seeing if that works video card drivers are up to date as a new nvidia one arrived just before the down time ended.

will see if this works, but had a similar issue with the test server, up until then found patching flawless nows its a pain in the rear

[AntzRevenge]

WarriorEasyKill, on 30 July 2013 - 02:05 PM, said:

The patch got done and its not letting play the game. I click the blue PLAY button the window goes down then reappears and says please wait.

Filth Pig, on 30 July 2013 - 02:18 PM, said:

I am having the exact same problem. I have uninstalled the game and reinstalled the game and it still gets stuck on "Please Wait" after clicking the "Play" button.

I have also tried using the repair tool and it did nothing to resolve the issue.

PLEASE HELP! I'm having withdrawals!

I was also experiencing this issue, I am currently in the middle of an incredibly slow re install to see if that fixes the problem.



[UPDATE] Reinstall complete, still stuck on "please wait." Repair tool ineffective.

Edited by AntzRevenge, 30 July 2013 - 03:23 PM.

[Ngamok]

Game Stuck on: Please Wait after hitting the Play Button. Repair Tool ran, nothing fixed.

[Fajther]

I have something very similar to you Ngamok. I hit play and then I get a window that says the program stop working. The patcher just says please wait on it. repair tool, reinstall, repair tool again. nothing works.

Edited by Fajther, 30 July 2013 - 04:17 PM.

[X3N2R10N]

exact same problem with everyone above, launcher just stops responding/crashes when i click play

[Brian Windover]

If you haven't or have ran the repair tool please make sure in the options you have selected 'Two-way consolidation'

The repair tool can be found here. If you have made changes to your system.cfg this could be the cause of you not being able to start up.

http://mwomercs.com/...public-release/

[Gremlich Johns]

Hey, after patching, all I get is "Please wait" and nothing more.

Fix this.

Edited by Gremlich Johns, 30 July 2013 - 06:43 PM.

[Donkehote]

Reposted from other sections.

I am hagving the same issue with the please wait and the windows message. i submitted a ticket. its the same issue i was having with the 12v12 client. im gonna try uninstalling the test client. i have already tried the repair tool, and re installed the entire client.

hopefully there will be a solution soon.

Problem signature:
Problem Event Name: APPCRASH
Application Name: MWOClient.exe
Application Version: 3.4.1.4418
Application Timestamp: 51f05ada
Fault Module Name: StackHash_ba63
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 7790f802
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105
Additional Information 1: ba63
Additional Information 2: ba63ca3652d33a4a52b1606e5c006cbe
Additional Information 3: c859
Additional Information 4: c859dcc0bdc85f8a3aff33dc3fc4bf18

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


and the crash log


BackupNameAttachment=" Build(4418) 30 Jul 13 (17 01 38)" -- used by backup system
Log Started at 07/30/13 17:01:38
Running 32 bit version
Executable: C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe
FileVersion: 3.4.1.4418
ProductVersion: 3.4.1.4418
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe" flowthru

Total number of logical processors: 6
Number of available logical processors: 6
Total number of system cores: 6
Number of cores available to process: 6

Processor 0:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 1:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 2:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 3:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 4:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 5:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'r_ssreflections' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit (build 6.1.7600)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 17:01:38 07/30/13, system running for 2 minutes
16383MB physical memory installed, 14240MB available, 4095MB virtual memory installed, 13 percent of memory in use
PageFile usage: 28MB, Working Set: 19MB, Peak PageFile usage: 28MB,
Current display mode is 1920x1080x32, (Unknown graphics card)



from reading the 4 threads or so scattered around the forums, i am beginning to find some info. it seems to be affecting AMD users, havnt read anything from an intel user.

the other threads are here

http://mwomercs.com/...e-todays-patch/
http://mwomercs.com/...fter-the-patch/
http://mwomercs.com/...on-please-wait/
http://mwomercs.com/...-instant-crash/

Edited by Donkehote, 30 July 2013 - 07:20 PM.

[Intelekt]

Have had a couple friends go through the entire uninstall > fresh install > (sticks on "please wait") > run repair tool > bang head on desk routine a few times now with now luck. The affected users seem to be on systems using AMD Zambezi and Phenom Processors, I can rule out the Vishera, as that is what I currently use.

Please find a fix and lets get these folks back into the game, playing without my group is NOT fun.

[X3N2R10N]

Intelekt, on 30 July 2013 - 07:15 PM, said:

Have had a couple friends go through the entire uninstall > fresh install > (sticks on "please wait") > run repair tool > bang head on desk routine a few times now with now luck. The affected users seem to be on systems using AMD Zambezi and Phenom Processors, I can rule out the Vishera, as that is what I currently use.

Please find a fix and lets get these folks back into the game, playing without my group is NOT fun.

oh no .. im a Phenom 2 user ....
could this glitch be really amd specific ....

[vettie]

same issue for me....
PLEASE WAIT

Kinda tired of waiting want to shoot mechs, lol

Tickets submitted...

Worked good until todays Patch

AMD FX8130 MPu user...

EDIT: does the repair tool need to be in the same directory as the install (if you used default directory)?

Edited by vettie, 30 July 2013 - 08:36 PM.

[Frisk]

"Root element is missing RSS" randomly pops up as well.

and yes, the repair tool needs to be in the same folder as your .EXE

Edited by Frisk, 30 July 2013 - 08:40 PM.

[vettie]

Frisk, on 30 July 2013 - 08:39 PM, said:

"Root element is missing RSS" randomly pops up as well.

and yes, the repair tool needs to be in the same folder as your .EXE

thought so wasnt sure

Thanx!

Ran it doesnt seem to matter, still no joy....

[Wilddieb]

Same here. After the patch the game won't launch. If I Click Play in the patcher, the patcher minimizes and Windows pops up that MWO is not running.
Neither the repair tool nor reinstall improved the situation.

Runing a Phenom II X3

[Wolfmech]

Downloaded the patch and the game WILL NOT START. just remains saying PLEASE WAIT.

I tried re-installing the game and it still won't start.

NEED URGENT SUGESTION ON HOW TO PROCEED. GAME WAS WORKING PERFECTLY BEFORE THIS PATCH.