Help With An Issue!
Posted 21 November 2012 - 06:42 PM
Posted 21 November 2012 - 07:46 PM
If you think it is the PSU would you list your full specs for your rig. I can see what I can do to help with the issue by narrowing down the possible issues based on the hardware. Been building computers for several years and I'm willing to help out.
Hope everything works out for ya!
Nikko Cortez [TC]
Edited by Nikko Cortez, 21 November 2012 - 08:51 PM.
Posted 22 November 2012 - 06:23 AM
It's "your" money though. . if you don't want to give the seller the chance to fix the situation, I fail to see the point of the thread.
if you can scrape up the cash you could always buy another 560GTX and throw it in and see if it has the same problem in regards to shutting down/restarting. At that point the problem is somewhere else in the system, at which point tech support will PROBABLY have you send in the entire machine. You can either return the new 560 to the place you bought it, or keep to run in SLI.
In all fairness though, it sounds like hardware failure SOMEWHERE, which means replacing parts. Expecting a company to send you replacement parts without verifying the old ones are bad, however, is extremely niave'
After all, just because YOU say your gfx card is dead, doesn't mean you're lying in order to get a free 2nd card. . and they're not exactly as cheap as bubble gum. . .
Edited by Sen, 22 November 2012 - 06:24 AM.
Posted 22 November 2012 - 01:49 PM
Brand iBUYPOWER Model Gamer EXTREME 599D3 Type Gaming & Entertainment Processor AMD FX-6100 3.3GHz Processor Main Features 64 bit Six-Core Processor Cache Per Processor 8MB L3 Cache Memory 8GB DDR3 1333 Hard Drive 1TB SATA II Optical Drive 1 24X DL DVD+/-RW Drive Graphics NVIDIA Geforce GTX 560 2GB Ethernet Gigabit Ethernet Power Supply 500Watt True Power Supply Operating System Windows 7 Home Premium 64-Bit Special Features AZZA Solaris Mid Tower Case
Motherboard Name GIGABYTE GA-M68MT-S2
CPU Type AMD FX-Series CPU Speed FX-6100(3.3GHz) L2 Cache Per CPU 6MB L3 Cache Per CPU 8MB CPU Socket Type AM3+ CPU Main Features 64 bit Six-Core Processor
GPU/VPU Type NVIDIA GeForce GTX 560 2GB
Memory Capacity 8GB DDR3 Memory Speed DDR3 1333 Memory Spec 4GB x 2 Memory Slot (Total) 2 Memory Slot (Available) 0 Maximum Memory Supported 8GB
HDD Capacity 1TB HDD Interface SATA II
Optical Drive Type 24X DL DVD+/-RW Drive
LAN Speed 10/100/1000Mbps
Front Panel Ports
Front USB 2 x USB 2.0 Front Audio Ports 1
Back Panel Ports
PS/2 2 Video Ports 1 VGA Rear USB 4 x USB 2.0 RJ45 1 port Rear Audio Ports 3 ports
External Bays 4 x External 5.25" drive bays
1 x External 3.5" drive bays Internal Bays 4 x Internal 3.5" drive bay PCI Slots (Available/Total) 1 x PCI-Express x16 slot, running at x16
1 x PCI SLOT
Thats the specs from the add for the computer. Now what I mean by having issues with Customer support. Newegg says call Ibuypower for warranty and Ibuypower sends me back to newegg finally IBP said they would RMA and said they'd send me the address to ship it too...which is what I'm waiting on now...gotta know where to ship it. I did swap the video card out for a different one I had hanging around and now it runs fine even though I forgot to turn down the graphics setting and I had one crash last night cus the old card can't handle it at max settings
Posted 22 November 2012 - 02:57 PM
Personally, I use EVGA Precision specifically to monitor my GPU temps.
Posted 22 November 2012 - 04:06 PM
Posted 22 November 2012 - 05:39 PM
no snark there either, I know full well how two companies will try to pass the buck back and forth
Edited by Sen, 22 November 2012 - 05:40 PM.
Posted 22 November 2012 - 05:55 PM
Posted 22 November 2012 - 07:46 PM
If you would look at the card model number. If there is an RX at the end that means it is a refurbished card which EVGA (i think) will support for a year with warranty. Look at the last two digits of the model number and it will tell the tail if it is a refurb (Usually alpha numeric like K1, K2, A1,A2, RX ect..)
Edited by Nikko Cortez, 22 November 2012 - 07:51 PM.
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