Greetings MechWarriors,

Now that the team is back in the office after the holiday break, we want to update everyone on where we stand with support tickets and what the support priorities will be over the next week or so.

Tickets related to purchase and billing issues (such as partially-processed payments, missing MC, missing purchase items, etc.) are currently our top priority. These tickets will be tackled together by the support staff, and will generally be approached in chronological order.

Tickets related to technical, account, and moderation support may experience a slightly longer response delay while we prioritize the above billing issues over the short-term.
We will be doing our absolute best to handle all other tickets alongside the priority tickets, and we apologize sincerely for any delays. Once we work through the priority tickets the support staff will be going back to our standard areas of responsibility.

In other news, check out Russ's 2014 Retrospective / January Roadmap post!

Hope everyone had a great holiday, and happy new year!