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Server Downtime/maintenance And Premium Time


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#1 Kikoskia

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Posted 22 February 2013 - 10:09 AM

How do everyone. Hope you're all having a good day.

A simple question here since so far I cannot find the answer on the forum. When the game servers go down for maintenance (or just plain offline), does your premium time continue to tick down while you cannot play? It doesn't make sense for that to be the case, but since I haven't seen anything that says that I would just like some clarification.

Thank you all for taking the time to read this.

#2 Watchit

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Posted 22 February 2013 - 10:11 AM

Last time there was a long wait on maintenance, last patch, they added time to your premium time equal to the time lost.

#3 n0e

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Posted 22 February 2013 - 10:14 AM

Quote

Servers will be coming down at 10:00 PST/16:00 UTC for quick event patch.

Estimated Downtime: 20 mins


#4 Krellek

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Posted 22 February 2013 - 10:14 AM

Normally the down time is roughly 30 minutes. As stated above there is precedent to refund time when patches or system errors that lead to long waits occur.

#5 Kikoskia

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Posted 22 February 2013 - 10:15 AM

Excellent. Thanks for clearing that up for people!





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