So I was excited about finally getting a cicada w/missile hardpoints. I selected it in the menu, was looking right at the image of it, but the mech it gave me was the Death Knell. Um. That's not at all what I wanted, not even close. Now I don't have enough mc for the x5. Sent an email to support, hoping this can be rectified. I don't mind spending money for a game I enjoy, but I do want to get what I ordered.
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Purchased X5, Got Deathknell
Started by RedrumnCoke, Mar 06 2013 12:54 AM
2 replies to this topic
#2
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- IS Exemplar
- 1,168 posts
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- LocationGermany
Posted 06 March 2013 - 01:26 AM
you got an awesome commando.
be happy with it, it's pure fun!
on a serious note though: they will get you a refund for it
be happy with it, it's pure fun!
on a serious note though: they will get you a refund for it
#3
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- The 1 Percent
- 57 posts
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Posted 06 March 2013 - 01:10 PM
I just wanted to finalize this thread by stating that their customer service did a fantastic job in correcting this. Basically, they just had me sell the Deathknell, then they deducted the appropriate amount of cbills and refunded back the mc.
When I first attempted to purchase the x-5, I was on the hero tab. Not sure if that had anything to do with it but to play it safe this time I went to the medium tab and selected it there and did successfully get it.
Working customer service myself I know you hear a lot more complaints than appreciation, so I just wanted to say "Thank you"!
When I first attempted to purchase the x-5, I was on the hero tab. Not sure if that had anything to do with it but to play it safe this time I went to the medium tab and selected it there and did successfully get it.
Working customer service myself I know you hear a lot more complaints than appreciation, so I just wanted to say "Thank you"!
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