Jump to content

Mc Purchase Delay?

Contact Support

9 replies to this topic

#1 Lowridah

    Member

  • PipPipPipPipPipPipPip
  • 591 posts

Posted 01 May 2013 - 04:23 PM

Purchased MC and was billed from my acocunt so payment has been made but no MC was delivered. Will have patience but wanted to get the word out. Thank you

#2 Lowridah

    Member

  • PipPipPipPipPipPipPip
  • 591 posts

Posted 01 May 2013 - 05:50 PM

Ok been a few hours now, I want to buy more mechbays and bought the MC. Plz fill me in on why all of a sudden there is a delay but my money has been taken from my account.

Thank you

#3 Lowridah

    Member

  • PipPipPipPipPipPipPip
  • 591 posts

Posted 02 May 2013 - 04:05 AM

Ok got an email saying I was refunded due to my purchase hitting a fraud filter. It was me paying and it was me buying the MC so will try again I guess.

ya ok so its doing it again, they need to remedy this "fraud Filter" system. When an actual customer tries to make a purchase only to have it backfire I do not believe it is working as intended ..

#4 slash b slash

    Member

  • PipPipPipPipPipPip
  • Veteran Founder
  • Veteran Founder
  • 250 posts
  • LocationParts unknown

Posted 11 May 2013 - 04:20 AM

Niko, how long exactly does it take before the MC is added? Just so I know when I have to start worrying.

#5 slash b slash

    Member

  • PipPipPipPipPipPip
  • Veteran Founder
  • Veteran Founder
  • 250 posts
  • LocationParts unknown

Posted 11 May 2013 - 08:57 AM

Nvm, I just recieved it.

#6 TheKildar

    Member

  • PipPipPip
  • The Blood-Eye
  • The Blood-Eye
  • 51 posts
  • LocationTexas

Posted 28 July 2013 - 01:08 AM

View Postslash b slash, on 11 May 2013 - 08:57 AM, said:

Nvm, I just recieved it.


I am having this problem now, sounds like I just have to be patient and it will come, just concerned because previously when I paid through paypal instead of directly linking my card it arrived instantly.

#7 Daggeronie

    Rookie

  • 1 posts

Posted 30 July 2013 - 06:52 AM

Hey all,

i also am not getting my MC point though i did pay for them via direct bank transfer. Wrote 1 ticket about it more than 36 hours ago and havent got any answer or mc credits. Is this a normal way of talking to the players in this game?

looking forward to hear something from a mod soon.....

#8 Raon

    Member

  • Pip
  • Knight Errant
  • Knight Errant
  • 15 posts
  • LocationThe Great White North

Posted 30 July 2013 - 04:40 PM

Hi! I'm not a mod...But I've had these issues too. So here goes nothing.

Credit cards - Usually instantaneous (Barring server issues)
Interac Online - 30 - 60 min (depending on what Bank you are with)
PayPal - 3-5 business days(with bank) OR instant with credit card as primary/secondary payment method.
The other options I don’t use.

But lately ultimatepay (the Co. that runs the trans actions for MWO) has been having......issues....So I have recently found out.

For that there is a PLAN – B! Aka ultimatepay Service/Support line (1-877-703-6339)

Hope it clears up some issues!

Edited by Raon, 30 July 2013 - 04:41 PM.


#9 funjoker

    Rookie

  • 1 posts

Posted 03 August 2013 - 08:10 AM

View PostDaggeronie, on 30 July 2013 - 06:52 AM, said:

Hey all,

i also am not getting my MC point though i did pay for them via direct bank transfer. Wrote 1 ticket about it more than 36 hours ago and havent got any answer or mc credits. Is this a normal way of talking to the players in this game?

looking forward to hear something from a mod soon.....


same issue here

for 36h i was made a 3000mc purchase via direct bank transfer
for 24h i made a ticket, at now no answer...

thats not a good support for paying customer

#10 dreadangel

    Rookie

  • 1 posts
  • Locationhobart

Posted 05 September 2013 - 07:05 PM

haveing the same problem to be honest its putting me off playing this game long term 5days latter no ingame mc to use





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users