2 replies to this topic

[Shaddock]

I bought the overlord package for Project Phoenix, but I dont notice any change on the website and it looks like I could pay again if I wanted...other than the email confirming payspan got my money, how can I tell that Project Phoenix has properly been purchased?

[POOTYTANGASAUR]

Next patch te prem time will be added to your account. Other than that in october the mechs will be added to your mechlab if it worked lol.

[Ace of Spades]

I heard of this offer quite recently but had no time yet to buy my overlord package so I tried yesterday (2 days to go should be still enough time, right?).
It turns out I have extreme problems with paying via Playspan:

I got several email messages that my payment reached Playspan (always 2 per transaction...) but my Paypal account sent me a message that the transaction was cancelled. I also did not get any message via MWO and that made me suspicious.

I tried my various credit cards then: If I paid directly with my credit card a little popup window told me that the payment was rejected. Never happened before. I buy regularly stuff on sites, like tickets or Newegg, no problems ever. Upon a quick phone call with my bank they told me that payment was rejected from Playspan's site.

I tried paying with both UK and US paypal accounts, both backed up with bank accounts and credit cards. I tried 2 different credit cards which never let me down in the past. Result: Denied.

Then I went to get one of their Ultimate cards, but the daily maximum spending limit is 70US$...doh.

I did not want to give up so I signed up for Mazooma service, same problem here: 70US$ on new customers, but I want the overlord package, which is 80...

Now I have time until this evening to sort this mess out. It would be really bad if I miss out on the package due to these silly problems.

I never had payment problems like this in the past, this service is really bad. I contacted Playspan support about it but did not get much helpful response (they direct me to paybycash service of UltimatePay but I can not find any option how to actually pay my 80US$ there).

I highly recommend everyone to check if they actually got charged for the package, otherwise I would not trust anything the website put out. The way the purchase site is set up is confusing and not very customer friendly either and I did not get an email from them regarding a successful (or failed) purchase separately from the popup window.
Bad business practice.