18 replies to this topic

[ChaFFee2142]

When i starting the MechWarriorOnline.exe, there is a MechWarrior Online logo and it just freezes. Nothing is going on. If i click the logo, it's not responding :c

i got windows 7, 64 bit
Please help me someone, i really want to play this game with my friend :c
Sorry for my bad english, i'm ukrainian

Edited by ChaFFee2142, 27 July 2013 - 06:17 AM.

[Xenroth]

Hey there, I just bought a new PC and got the same problem. You are missing some important programm which is needed to run the launcher.
When I found out which one it was, then I will write it here

I installed .NET, DirectX and C++ still no success ;o

Edited by Xenroth, 27 July 2013 - 08:22 AM.

[ChaFFee2142]

:'c same

[Redshift2k5]

For starters, run the shortcut "as administrator" which you can do by right-clicking on it, or by modifying the shortcut.

Second, you need to ensure you have direct x 9c, .net framework, etc.

Try installing the following:
DirectX http://www.microsoft...ails.aspx?id=35
Visual C++ http://www.microsoft...ls.aspx?id=5555
.NET http://www.microsoft...ails.aspx?id=22

[SKFirebird]

I'm having the same issue. I launch the game, as an admin, and the MWO logo comes up on the screen. Then the icon changes and the program now calls itself "MechWarrior Online Bootstrap Patcher". It stays up for a while, then the name states that it is no longer responding and asks if I want to close the program or wait for it to respond. The bootstrap_patcher_log file states "7/27/2013 2:55:50 PM - main - Config file: D:\MechWarrior Online\Bin32\PatchBot.cfg
7/27/2013 2:55:51 PM - main - Setting null proxy to False
7/27/2013 2:55:51 PM - main - Local patcher version: 17
7/27/2013 2:55:51 PM - main - Checking patch inventory.
7/27/2013 2:55:51 PM - main - Connecting for maintenance check.
7/27/2013 2:55:51 PM - main - Fetching patch inventory data..
7/27/2013 2:55:51 PM - main - Remote patcher version: 18
7/27/2013 2:55:51 PM - patch - Patch 1 of 1
7/27/2013 2:55:51 PM - main - Fetching update from server...
7/27/2013 2:55:51 PM - main - Downloading....
7/27/2013 2:55:51 PM - main - Found a file of the exact same size, so skipping the download.
7/27/2013 2:55:51 PM - main - Extracting patch zip...
7/27/2013 2:55:51 PM - curop -
7/27/2013 2:55:51 PM - main - Download is complete, now to process the patch...
7/27/2013 2:55:51 PM - main - Caught an exception somewhere in the patcher. Closing down...
7/27/2013 2:55:51 PM - main - Exception messages:
7/27/2013 2:55:51 PM - main - Caught exception in completePatch().
7/27/2013 2:55:51 PM - main - createPatchedFiles() failed during second iteration!
7/27/2013 2:55:51 PM - main - Caught exception in performDirPatchOp().
7/27/2013 2:55:51 PM - main - Invalid call to getRelPath() - 'D:\MWOUpdate\patchFiles\Bin32\' does not start with 'D:\\MWOUpdate\patchFiles\' "I have updated all the files Redshift mentioned, running Win 7-64. Any suggestions?

[ChaFFee2142]

I have installed all that soft. It still freezes but i got this a few times:
connection error
There was an error while connecting
Unable to connect to the remote server
Would you like to retry?

Edited by ChaFFee2142, 27 July 2013 - 12:47 PM.

[Redshift2k5]

SKFirebird, on 27 July 2013 - 12:16 PM, said:

I'm having the same issue. I launch the game, as an admin, and the MWO logo comes up on the screen. Then the icon changes and the program now calls itself "MechWarrior Online Bootstrap Patcher". It stays up for a while, then the name states that it is no longer responding and asks if I want to close the program or wait for it to respond. The bootstrap_patcher_log file states "7/27/2013 2:55:50 PM - main - Config file: D:\MechWarrior Online\Bin32\PatchBot.cfg
7/27/2013 2:55:51 PM - main - Setting null proxy to False
7/27/2013 2:55:51 PM - main - Local patcher version: 17
7/27/2013 2:55:51 PM - main - Checking patch inventory.
7/27/2013 2:55:51 PM - main - Connecting for maintenance check.
7/27/2013 2:55:51 PM - main - Fetching patch inventory data..
7/27/2013 2:55:51 PM - main - Remote patcher version: 18
7/27/2013 2:55:51 PM - patch - Patch 1 of 1
7/27/2013 2:55:51 PM - main - Fetching update from server...
7/27/2013 2:55:51 PM - main - Downloading....
7/27/2013 2:55:51 PM - main - Found a file of the exact same size, so skipping the download.
7/27/2013 2:55:51 PM - main - Extracting patch zip...
7/27/2013 2:55:51 PM - curop -
7/27/2013 2:55:51 PM - main - Download is complete, now to process the patch...
7/27/2013 2:55:51 PM - main - Caught an exception somewhere in the patcher. Closing down...
7/27/2013 2:55:51 PM - main - Exception messages:
7/27/2013 2:55:51 PM - main - Caught exception in completePatch().
7/27/2013 2:55:51 PM - main - createPatchedFiles() failed during second iteration!
7/27/2013 2:55:51 PM - main - Caught exception in performDirPatchOp().
7/27/2013 2:55:51 PM - main - Invalid call to getRelPath() - 'D:\MWOUpdate\patchFiles\Bin32\' does not start with 'D:\\MWOUpdate\patchFiles\' "I have updated all the files Redshift mentioned, running Win 7-64. Any suggestions?

you have a whole other problem; you have a registry error that has put an extra \ into one of he filepaths. Look closely D:\\MWOUpdate\patchFiles\

I have the fix for that here somewhere, hold on...

The fix I read previously for this issue can be found here http://mwomercs.com/...37#entry2267937 note that it does involve monkeying around with the registry and contains a disclaimer. If you do not feel comfortable with that solution, then please send your details to support@mwomercs.com

Edited by Redshift2k5, 27 July 2013 - 02:11 PM.

[Redshift2k5]

ChaFFee2142, on 27 July 2013 - 12:43 PM, said:

I have installed all that soft. It still freezes but i got this a few times:
connection error
There was an error while connecting
Unable to connect to the remote server
Would you like to retry?

I wonder if you have a firewall or other sort of networking issue preventing you from maintaining a connection. Check out your firewall settings if you have access to them. I would contact the gamemasters at support@mwomercs.com

[SKFirebird]

Redshift2k5, on 27 July 2013 - 02:04 PM, said:

you have a whole other problem; you have a registry error that has put an extra \ into one of he filepaths. Look closely D:\\MWOUpdate\patchFiles\

I have the fix for that here somewhere, hold on...

The fix I read previously for this issue can be found here http://mwomercs.com/...37#entry2267937 note that it does involve monkeying around with the registry and contains a disclaimer. If you do not feel comfortable with that solution, then please send your details to support@mwomercs.com

Looks like that fixed it. Game is patching now. Thanks.

Edited by SKFirebird, 27 July 2013 - 03:28 PM.

[ChaFFee2142]

i haven't seen that connection error message anymore, it just freezes again :c
and my firewall is disabled.

Edited by ChaFFee2142, 29 July 2013 - 07:29 AM.

[Tarl Cabot]

ChaFFee2142, on 29 July 2013 - 07:29 AM, said:

i haven't seen that connection error message anymore, it just freezes again :c
and my firewall is disabled.

What do you mean by freezes? As in stop doing anything, stuck on one particular screen? Which screen?

Have you uninstalled MWO and reinstalled it?

Edited by Tarl Cabot, 29 July 2013 - 07:56 AM.

[ChaFFee2142]

Just like on the screenshot in the first post. The logo is just freezes and nothing is going on. I waited for about 30 minutes but nothing.
And yeah, i have reinstalled the game 2 times. Same problem (

[Sennou]

I have that same problem as ChaFFee ... running windows 7 64 here and none of the workarounds worked.

[ChaFFee2142]

Woooooooow guys thanks for your help, but i found a repair tool on this forum and it really helped
Now i can play this game with my friends.
And i made the MechWarrioronline.exe and MWOPatcher.exe starting compatible with Windows XP service pack 3.

Edited by ChaFFee2142, 31 July 2013 - 11:04 AM.

[The Marxman]

where was the repair tool located

[Tarl Cabot]

The Marxman, on 31 July 2013 - 05:26 PM, said:

where was the repair tool located

Sticky at top of this sub-forum.

Mwo Repair Tool Public Release

[johnyboy420]

its most likey your AV mine was AVAST the new patch made it hang, i waz told by the mod too remove and uninstall Avast and restart then waz told too use AVG for now witch is just useless anyways just have no AV for now but can play

Edited by johnyboy420, 31 July 2013 - 07:53 PM.

[johnyboy420]

We're aware of an issue introduced in this week's patch resulting in a number of players being unable to launch the game from the patcher.
The cause of this has been identified and a fix is in the works to be released as soon as possible.
This issue is affecting users with AMD processors and Avast antivirus.
The workaround:
-Completely un-install Avast
-Restart the computer
-Launch the game (it will work)
Please note that we do not endorse not having an antivirus application, however this is currently the only workaround available.
I will personally suggest AVG as a free antivirus solution that won't cause issues with the game - note this is not an official endorsement, just a suggestion from a gamer.
If I made a mistake and the above does not apply to you, please send me a reply and I will address your issue more directly. We simply want to catch this particular event as quickly as possible.
Thank you for your understanding.

[Tarl Cabot]

johnyboy420, on 31 July 2013 - 07:58 PM, said:

We're aware of an issue introduced in this week's patch resulting in a number of players being unable to launch the game from the patcher.
The cause of this has been identified and a fix is in the works to be released as soon as possible.
This issue is affecting users with AMD processors and Avast antivirus.
The workaround:
-Completely un-install Avast
-Restart the computer
-Launch the game (it will work)
Please note that we do not endorse not having an antivirus application, however this is currently the only workaround available.
I will personally suggest AVG as a free antivirus solution that won't cause issues with the game - note this is not an official endorsement, just a suggestion from a gamer.
If I made a mistake and the above does not apply to you, please send me a reply and I will address your issue more directly. We simply want to catch this particular event as quickly as possible.
Thank you for your understanding.

An updated temporary workaround is to disable the Hardware-assisted visualization in the Avast! that is used in its sandbox (virtual drive to test exes).

Edited by Tarl Cabot, 31 July 2013 - 09:32 PM.