76 replies to this topic

[Tarl Cabot]

Mech of War, on 31 July 2013 - 07:52 AM, said:

Thanks! Works fine after reinstalling Avast!

After reinstalling Avast!, did you allow it to fully update (added) and rebooted your system before playing MWO?

For others, PGI has a sticky in the patch area and they are looking into it.

Amd + Avast! = Stuck On Please Wait

Edited by Tarl Cabot, 31 July 2013 - 08:35 AM.

[Grindgear]

Elysian, on 31 July 2013 - 06:15 AM, said:

AMD and Avast user here. I can confirm uninstalling Avast fixed my problem, you must restart your system after uninstalling for it to take effect.

One problem... I don't use Avast. I use Microsoft Security Essentials, so I cannot uninstall what I don't have.

[Tarl Cabot]

r41nb0w d45h, on 31 July 2013 - 08:28 AM, said:

One problem... I don't use Avast. I use Microsoft Security Essentials, so I cannot uninstall what I don't have.

That is an additional download. It can be uninstalled via Control Panel, Programs and Features and will be listed as Windows Essentials 2012, iirc.

Again, this is only a temporary workaround. Remember to reboot. Report back your findings. To reinstall use the Windows Update.

Thank you,

Also, report your findings in the thread linked below. As of right now we have only heard from AMD/Avast! users. Considering Avast! is the most downloaded antivirus program in Europe, the timing is about right.

Amd + Avast! = Stuck On Please Wait

Edited by Tarl Cabot, 31 July 2013 - 10:58 AM.

[Mech of War]

Tarl Cabot, on 31 July 2013 - 07:57 AM, said:

After reinstalling Avast!, did you allow it to fully update before playing MWO?

For others, PGI has a sticky in the patch area and they are looking into it.

Amd + Avast! = Stuck On Please Wait

Yes! Avast was updated to 8.0.1489 and virus definitions to 130731-0

[Candun]

SantaDiego, on 31 July 2013 - 05:59 AM, said:

Guys! It works! I just uninstall AVAST and reboot. WHITHOUT uninstalling MWO client. And it works! Then i reinstall the Avast, and client still working!

What was all that? AMD + Avast issue? WTF? How that possible?

Anyway, i can play now. That bad, becouse i already start to play in DayZ Origins ))

your my new hero heheh this fixed my problem to thanks

[Sakuroshin]

Can confirm. Uninstalled avast and it works again.

[Gevurah]

People need to forward this to support@mwomercs.com ASAP so they're aware of it. They don't always catch forum entries like this. Mass email them with it!

[Candun]

Gevurah, on 31 July 2013 - 09:47 AM, said:

People need to forward this to support@mwomercs.com ASAP so they're aware of it. They don't always catch forum entries like this. Mass email them with it!

after i saw the fix here and got the game working i got a reply from support telling me to use the fix here heheh

[metathias]

Its not a fix all. I have an i7 intel based system. Was running an AMD 7970 video card. Was'nt working. Removed video card, replaced with an nvidia 580. I had avast installed, but i uninstalled and still not working. Removed catalyst. The game. Replaced all drivers. Checked firewalls, Permissions, Administrative execution. Scanned for virii, bots, trojans. And man! We aint found ****!

*UPDATE*
ok Just got through using the MWO Repair Tool. And that fixed some corrupted files apparently. The game is loading for me now. Hope it helps.

Edited by metathias, 31 July 2013 - 03:39 PM.

[Mech of War]

Unfortunately, the game doesn't work again after a system restart. MWO Repair Tool doesn't help.

[Dragoon20005]

Mech of War, on 01 August 2013 - 01:41 AM, said:

Unfortunately, the game doesn't work again after a system restart. MWO Repair Tool doesn't help.

are you on a AMD system running avast?

look at the patch note there are currently 2 workarounds over this game not loading

[Mech of War]

Dragoon20005, on 01 August 2013 - 01:58 AM, said:

are you on a AMD system running avast?

look at the patch note there are currently 2 workarounds over this game not loading

Yep, AMD + Avast! But nothing of that helps. Wrote to tech support...

[Black Ghost]

Same for me, also AMD + Avast.

[Mech of War]

Dragoon20005, on 01 August 2013 - 01:58 AM, said:

are you on a AMD system running avast?

look at the patch note there are currently 2 workarounds over this game not loading

The second workaround (disabling hardware-assisted virtualization in Avast's 'troubleshooting' section) actually works, but the game and PC are working slower...

[That Dawg]

yes, sent a report ticket in
yes, was accurate as possible
yes, deleted re-downloaded game
yes, all new drivers
yes, ran mwofix tool
yes, getting tired of crashing, locking, freezing, or the black screen of death that locks the whole computer.

worse this patch than before
low to medium settings, 45 avg. fps, dips in some areas, goes much higher in others (messed with config to limit fps to 50

what the foxtrot, over

edit: Not using avast!
oh, Nvidia all around, netword/graphics/mobo etc

Edited by ThatDawg, 01 August 2013 - 07:07 AM.

[ShortBusBully]

I forwarded solution I found or problem.

I am having same issue with AMD processor and Avast. I uninstalled AVAST and reinstalled. I was able to get in game. Then AVAST updated and I left the game for an hour or so. Tried to re enter and it crashes.

AVAST reports on my computer show no actions taken. So there is some conflict with AVAST and the newer virus definitions. But AVAST is not throwing any warnings or taking action.

I removed AVAST for now and am using AVG and its working. I dont like AVG but its better than having no protection.

[Tarl Cabot]

Just to update. No need to uninstall Avast!. Also, on reinstalling Avast!, the one that is disabled below is not fully installed until a system reboot. Without rebooting a user is not affected yet.

In order to workaround this issue, there are 2 currently known workarounds

1 - un-install Avast! and reboot your PC.

2 - Instead of uninstalling and reinstalling Avast open Avast, go to settings and under the troubleshooting section uncheck the box for "Enable hardware-assisted virtualization". Then reboot and you should be able to launch MWO with no problems."

(special thanks to Silvercrest for uncovering this and sharing with the community

Edited by Tarl Cabot, 01 August 2013 - 08:20 PM.

[chiisanaAkumA]

yeah .... reinstall avast is working

thx guy´s for the help with this thread

[Lone Wub]

I have the same issue here, just hit play and nothing happens, just the play button becomes a please wait sign. also I am a boob when it comes to computers but I can tell that I have an AMD Radeon HD 7640G and that is all I can say, I hope this helps, some how.

[Zarlaren]

I'm also freezing up in the 12v12 I get a complete freeze up and stays that way till I have to force out.