16 replies to this topic

[Kyle Polulak]

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:

• Was any error message provided with the crash, if so, which?
  
• Where in the game or menus did the crash occur?
  
• What steps had been taken prior to the crash occurring?
  
• Does the crash re-occur for you if repeating those same steps?
  
• What are your video settings, did you change them since last patch?
  
• What are your System specs? (You can include them in a [spoiler] [ /spoiler]

In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.


Simply delete the shaders folder located here by default:
C:\Games\Piranha Games\MechWarrior Online\USER\Shaders
Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:http://mwomercs.com/...public-release/
Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters

[Vechlor]

Thanks Niko.

I think some people know about the atlas left (right?) torso crash bug? As soon as I destroyed it, my game froze, I tried to wait for the program to respond from the dialog popup, I herd some battle sounds then it froze again, I tried again and got the main menu to show up then it froze and I finally closed it. I got some interesting info in the omicron file I haven't seen before.

Omicron.txt (reduced)

Spoiler

BackupNameAttachment=" Build(4418) 13 Aug 13 (15 46 44)" -- used by backup system
Log Started at 08/13/13 15:46:44
Running 32 bit version
Executable: F:\Games\MechWarrior Online\MechWarrior Online\Bin32\MWOClient.exe
FileVersion: 3.4.1.4418
ProductVersion: 3.4.1.4418
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "F:\Games\MechWarrior Online\MechWarrior Online\Bin32\MWOClient.exe" flowthru

Total number of logical processors: 4
Number of available logical processors: 4
Total number of system cores: 4
Number of cores available to process: 4

Processor 0:
CPU: Intel Intel® Core™ i5-3550 CPU @ 3.30GHz
Family: 6, Model: 10, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 3.2 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 1:
CPU: Intel Intel® Core™ i5-3550 CPU @ 3.30GHz
Family: 6, Model: 10, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 3.2 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 2:
CPU: Intel Intel® Core™ i5-3550 CPU @ 3.30GHz
Family: 6, Model: 10, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 3.2 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 3:
CPU: Intel Intel® Core™ i5-3550 CPU @ 3.30GHz
Family: 6, Model: 10, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 3.2 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit SP 1 (build 6.1.7601)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 15:46:44 08/13/13, system running for 108 minutes
16336MB physical memory installed, 13993MB available, 4095MB virtual memory installed, 14 percent of memory in use
PageFile usage: 28MB, Working Set: 19MB, Peak PageFile usage: 28MB,
Current display mode is 1920x1200x32, (Unknown graphics card)
IBM enhanced (101/102-key) keyboard and 8+ button mouse installed
--------------------------------------------------------------------------------
Stream Engine Initialization
GameName: MechWarrior Online
BuildTime: Aug 8 2013 10:11:45
Windows Error Reporting is enabled setting exception handler
Font initialization
Physics initialization
Sound initialization
<Sound> Initializing AudioDevice now!
<Sound> Initialize FMOD with dynamic memory callbacks
<Sound> Starting to initialize Windows Audio Session API output!
<Sound> Drivers found: 2
<Sound> Available drivers:
1. Speakers (3- Logitech G35 Headset)
2. Speakers (Realtek High Definition Audio)
<Sound> FmodEx-AudioDevice: Now running on driver: Speakers (3- Logitech G35 Headset)
<Sound> Using speaker mode: FMOD_SPEAKERMODE_7POINT1
<Sound> Initializing FMOD-EX now!
<Sound> Initialized FMOD-EX
<Sound> Available record drivers: 0 Microphone (3- Logitech G35 Headset) !
<Sound> Record config is set to autodetect using record driver 0
<Sound> Using FMOD version: 00044004 and internal 00044004!
<Sound> Initializing SoundSystem now!
Renderer initialization
used GeomInstancingThreshold is 2
Localized language content(english) not available or modified from the original installation.
Localized language content(english) not available or modified from the original installation.
Network initialization
[net] using iocp socket io management
network hostname: REMOVED
ip:192.168.1.22
ip:192.168.56.1
[Network Version]: RELEASE PURE CLIENT
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Initializing default materials...
Script System Initialization
Entity system initialization
Initializing AI System
[PlayerProfiles] Login of user 'REMOVED' successful.
[PlayerProfiles] Found 2 profiles.
Profile 0 : 'REMOVED'
Profile 1 : 'default'
[GameProfiles]: Successfully activated profile 'REMOVED' for user 'REMOVED'
Patch Complete Received
OmicronOnline[ELogLevel_Debug]: Performing COmicronOnlineAgent::SendLogin with ClientRequest Login
OmicronOnline[ELogLevel_Debug]: Received Login: a_Result=EResult_Success
OmicronOnline[ELogLevel_Debug]: Performing COmicronOnlineAgent::SendGetItemList with ClientRequest ItemList
OmicronOnline[ELogLevel_Debug]: Performing COmicronOnlineAgent::SendRetrieveUnlockedPilotTree with ClientRequest UnlockedPilotTreeRetrieve
OmicronOnline[ELogLevel_Debug]: Performing COmicronOnlineAgent::SendRetrieveFriendList with ClientRequest RetrieveFriendList
OmicronOnline[ELogLevel_Debug]: Performing COmicronOnlineAgent::SendRetrieveFriendInvites with ClientRequest RetrieveFriendInvites
OmicronOnline[ELogLevel_Debug]: Performing COmicronOnlineAgent::SendRetrieveIgnoreList with ClientRequest RetrieveIgnoreList
============================ Loading level mechlab ============================

...


UserAccountRetrieve
OmicronOnline[ELogLevel_Debug]: Received RetrieveConcurrentUserCount: a_Result=EResult_Success
OmicronOnline[ELogLevel_Debug]: Received UserAccountRetrieve: a_Result=EResult_Success
OmicronOnline[ELogLevel_Debug]: Received COmicronOnlineAgent::OnReceive: GameID=460775719367786790
OmicronOnline[ELogLevel_Debug]: EResult_Success
OmicronOnline[ELogLevel_Debug]: Performing COmicronOnlineAgent::SendTelemetryFrontEndLog with ClientRequest TelemetryFrontEndLog
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.3 sec
Game rules class: Conquest
============================ PrepareLevel frozencity_night ============================
Initializing default materials...
Coolant flush initialized: 1 : 9
Coolant flush post init: 1 : 9
======== frozencity_night is loaded in 12.5 sec ========
Coolant flush initialized: 1 : 10
Coolant flush post init: 1 : 10
Coolant flush initialized: 1 : 11
Coolant flush post init: 1 : 11
Coolant flush initialized: 1 : 12
Coolant flush post init: 1 : 12
Coolant flush initialized: 1 : 13
Coolant flush post init: 1 : 13
[Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
[Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
*** CSequencedStateHistory<struct SMoveInput>::Update: Warning: Discarding 269 states due to excessive queue size: maxSize=240 ***
*** CSequencedStateHistory<struct SMoveInput>::Update: Warning: Discarding 427 states due to excessive queue size: maxSize=240 ***
*** CSequencedStateHistory<struct SMoveInput>::Update: Warning: Discarding 275 states due to excessive queue size: maxSize=240 ***
*** CSequencedStateHistory<struct SMoveInput>::Update: Warning: Discarding 673 states due to excessive queue size: maxSize=240 ***

Screenshot

Spoiler

[SoggyGorilla]

Before this patch the game was locking up every 4 or 5 games, now its 1 every 20 or so.

[Kahoumono]

Same story getting the black screen while loading about 20-25% of the times, this has been the since I started playing this game. I am starting to get freezes mid match, sometimes recoverable, sometimes session is lost.

[Kunae]

Crashing to desktop a ton, today.

Right after the splash screen for the map.

Edited by Kunae, 16 August 2013 - 04:10 PM.

[Pyrussian]

After entering a match, my computer shuts down and restarts. No error log is created because it is a hard crash. I have updated my drivers and made sure no other apps are running. I am doing a re-install now.

(The crash occurs after the map loads. Usually seconds after the "startup" sequence is completed and the match starts)

[Kaptain]

While my FPS has improved this build is much less stable on both of my systems. Getting hard lockups and hard lock up drops to desktop. Happens a few times a night now where as before it happened so little I didn't even keep track.

[GANKSRUS]

I am still getting the crash to desktop ever since the patch a while ago. Probably happens 2-3 times out of 5, sometimes it doesnt happen for a good 10 matches or so, but sometimes it happens every time I try to start a match 5 or so times in a row. No error message or anything, after the launcher finds a match, and my screen goes dark just before the initial loading screen for the map would start up, it simply goes back to desktop with the launcher gone, and when I relaunch the game, the mech I was trying to play with is stuck in game. Unfortunately it seems random when this occurs, there are no steps I can take to either force a crash or stop them. Video settings are pretty much low with med textures at 1440x900 resolution, no vsync, no weapon hit glow, and no AA, I have tried pretty much every combination of video settings, both in game and through Catalyst Control Center to no effect. I have also tried multiple times deleting the shaders file (sometimes it seems to help but sometimes it doesnt do anything, unfortunately its all random so I dont know if its doing anything or if its just part of the randomness) as well as running the repair tool, same results as deleting the shaders folder. System specs are as follows:

AMD Athlon II x4 64 bit 3.0Ghz overclocked to 3.4 (VERY stable, its an auto overclock through my mobo and Ive tried underclocking it to no avail)
Asus M5A97 mobo
MSI Radeon 6950 Twin Frozr II unlocked to 6970, very mild overclock
8 GB Patriot G-Series 1600 DDR3 ram
Antec 750 watt High Current Gamer series power supply
built in Realtek lan and audio cards
Windows 7 Professional 64 bit

Like I said before, all my overclocks are very stable, and have endured hours of torture testing and benchmarks, as well as having no problems running high settings on a variety of games (Crysis 2/3, Battlefield 3, Skyrim, Far Cry 3, Metro Last Light, CoD Black Ops 2, etc). Nothing overheats or even gets hot (CPU stays around 45-50C or so, GPU gets up to 65) and I have the best aftermarket coolers for both CPU and GPU as well as the best case fans. I have all my drivers up to date, as well as the bios on my mobo, and this happens with the last previos beta drivers for my video card, as well as the latest stable release and the latest beta drivers. I can provide DxDiag or crashdmp on request, I dont know if they will help though.

[Crashingmail]

Sporadic game freezes, right now happend on Forest Colony map on 5:05pm (CEST).
But does not happen only on this map, may happen on all maps. Sometimes that game continues after several seconds (30+) or the game ends up unresponding.

Its much worse than before last patch.

[Crashingmail]

Now again at 9:25pm (CEST) and this time i can confirm this happened after killing an Atlas on Tourmaline Desert.

Hope u guys fix this soon ...

[BlueWaffleBuffet]

the last few patches have worked fine for me, really. there's always the non hit registration thats here and there, but that was addressed. there is a new bug for me that wasnt present before, and it seems widespread: the freezing. it seems shooting an Atlas will cause us to all freeze for 1-5 seconds. not every time, but a lot of the time. we were laughing about how it's always the atlas when it came down to the end of a match with 5 of us shooting an atlas, and at almost the same time, all 5 of us froze up. looks like the game stopped responding, but it comes back a few seconds later.

Edited by BlueWaffleBuffet, 18 August 2013 - 08:23 AM.

[Furanofsky]

Before the last patch i had my crahes but it wasn't that annoying. With the last patch (and maybe the patch before because i didn't play that much) a crash occurs every 2 or 3 games (the last time i played i crashed 2 times in a row). Its the same procedure everytime ... game freezes, the sound loops and sometimes after a freeze for 30 seconds i am back in action but most of the time i have to kill the application. I also have some mini freezes from time to time ( 3 seconds or so).

Didn't change the videosettings (medium) and also used the repair tool and deleted the shader directory manually. Game runs on a core2duo e6850 with a geforce 8800 gtx.

[Orion ji]

• Was any error message provided with the crash, if so, which?--No
  
• Where in the game or menus did the crash occur?--during intense lrm spam
  
• What steps had been taken prior to the crash occurring?----huh?
  
• Does the crash re-occur for you if repeating those same steps?
  
• What are your video settings, did you change them since last patch?--all on low

What are your System specs?

Spoiler

Intel core 2 duo 2.4ghz
ati 6770
8gb ram
WIN7

Only time game has had freezes occur commonly has been since last patch.
--It seems to occur mostly on Frozen City(daytime) when fog rolls in and I hit the Thermals I lose 10fps instantly.
---also I notice a potential memory leak because I watch memory and CPU usage go infinitley upward in the Task Manager.
It just happened before I wrote this post and the executable for the game was using 903mb.

[Colin Thrase]

The first time my system froze from MWOMERCS was when 12v12 was introduced. It improved significantly after the hotfix, but in the last few days (since double XP was introduced for first victory each day), I've seen about one freeze per day (usually at that point I just quit for the day). Here are details from my original response during 12v12, all of which are still consistent.

• Was any error message provided with the crash, if so, which? No error message. Game just freezes. Screen is frozen but sound persists (just environment noise, like war sounds in river city). My only option is ctrl-alt-delete, and the mwomercs process shows 'not responding'. I have to kill it and restart the game. If I alt-tab first, the screen goes black and shows only the taskbar below (it doesn't actually allow me to switch to other applications, if any are open).
  
• Where in the game or menus did the crash occur? During play, apparently at random, usually 3 to 7 minutes from the start of a match. Doesn't appear to be linked to any particular action, like weapons firing or taking damage. In one case I was typing mid-sentence to the chat window. Doesn't seem to matter how long I've been playing (may happen on 3rd match, may happen on 6th). Does not appear to be related to a particular map or mech chassis.
  
• What steps had been taken prior to the crash occurring? Nothing specific. Doesn't appear to matter what I'm doing.
  
• Does the crash re-occur for you if repeating those same steps? n/a
  
• What are your video settings, did you change them since last patch? I have everything set to maximum
  
• What are your System specs? My system specs...
  Spoiler

  Windows 7 Professional 64bit, 8GB ram, Intel Core i7-2600K CPU @3.40GHz, NVIDIA GeForce GTX 560 Ti

Edited by Colin Thrase, 18 August 2013 - 07:28 PM.

[Y2kHippy]

This page crashed when I voted to say that the client was unstable

[VezRoth]

Y2kHippy, on 19 August 2013 - 01:30 AM, said:

This page crashed when I voted to say that the client was unstable

Random crashing. No rhythm or reason it seems completely random not even to desktop it just freezes solid.

Edited by VezRoth, 19 August 2013 - 04:15 PM.

[Pastor Priest]

Not sure what this qualifies as, but this seems as good a place as any. Was in a match Friday evening at about 7 PM Central. About 4 minutes in, mechs began freezing. It appeared I was the only one moving. I had two teammates on Teamspeak, and they were experiencing the same. One tried to type to everyone, and the message didn't show up. Furthermore, cap points stopped increasing. I also have screenshots of me encountering a Raven and a Victor, running in place. I shot them, but no hit registered, nor was I able to target. This went on for about 7 minutes, when the match ended, and suddenly a bunch of messages from other players complaining about the same issue showed up. I was able to exit, but my teammates had to quit the match, as it showed they were still in.