15 replies to this topic

[Praesideus]

Okay, im really desperate now to post this in here. I have read trough archived posts about similar problems, but I still havent quite figured out what could be the cause of this.

Issue being MWO causing full system reset without bluescreens or error logs. This is completely random occurrence, but sometimes I can play an hour.. sometimes 5 minutes a day and even after system resetting, getting back to game the same can happen after 5 minutes or an hour. Cant even predict when it happens.

Now I have stress tested my system extensively, furmark, prime95, memtest, 3dmark, unigine valley etc. CPU (Core I7 as 4,5ghz (overclocked) temperatures are what they are with Tuniq Tower cooler, but still acceptable. GPU (EVGA GTX 780 SC) never goes over 72c while playing. I have even tested playing without soundcard enabled, silly me thinking its sound related issue but thats not it either. Im pretty sure ive covered everything hardware related as my PSU is fairly new 850W.

Im totally puzzled about this. When I first started playing MWO.. i could play a month without issues, then this started happening. Ever since few weeks ago I could play fine, almost thought I have gotten over the issue but then again after yesterdays patch, system rebooted twice while trying to play and I gave up. (Interesting to note however is that i can run the testing grounds for hours without game crashing, but it happens when playing matches.)

I play quite many new games that use far more resources than MWO and none of them has done a full system reset at any point. Stress testing doesnt even hint about the problem either. Only one thing I havent tried is to play another game with cryengine 3 as I dont own any. Could atleast see if the issue is related to that which seems silly as well I know.

I honestly dont know what to do. I have bought the phoenix pack and was looking forward to game launch, spending more time playing the game.. but its really depressing to join a match knowing there is a huge chance it will end up with system resetting again, until im tired of trying to play.

Does anyone have any ideas? Something I might have missed?

EDIT: I have tried re-installing MWO to different drive as well.

Edited by Praesideus, 04 September 2013 - 01:59 AM.

[tuffy963]

Sounds like your PSU. The only thing that can reboot your computer is MoBo and your PSU. I have seen a couple of buddies that have had a similar problem. PSU replacement fixed it.

Remember, a PSU you can be damaged and still appear to work. Overcurrent conditions cause the PSU to send a power down signal to the mobo. Then mobo then tries to restart the computer. Hence the system reboot.

PSU you can be damaged by seemingly "non-events" like brown outs or current spikes that you cannot even notice.

Good luck.

[Praesideus]

Yes, PSU would be logical reason, but I find it hard to believe as this problem only happens with MWO. Stress testing passes, other games, software etc. working without problems. New PSU because of one software not working seems kinda harsh and expensive solution.

[StainlessSR]

Are you over-volting or under-volting your ram?

check your ram specs and make sure it is the same in bios.

Edited by StainlessSR, 04 September 2013 - 01:46 PM.

[9erRed]

Greetings all,

I would also agree that the reboot is from a PSU issue.

Keep in mind that MWO is NOT optimized yet and causes massive loads on CPU and GPU at various times, again not optimized as other tests and games would be. The new engine and DX11 update should help but the game still suffers from excessive loads on components that need better coding.

Had similar issues with what I thought at the time was a good deal on price for a PSU. Bad Idea as it was not even listed on the PSU comparison sites as a low end entry. (and it was an 800W unit. Check the brand and quality and ensure it at least makes the "Bronze" level.

Now running a certified "Silver" quality PSU which guaranties solid 12v rails for the listed life of the unit. "Seemingly good deals" are normally not. You did not list the brand of you PSU as that may help. And you line feed to the system may also be an issue, uninterrupted 115/120V feed with no surges. Look at placing a very good quality protected power-bar into the system, should cost around $40 plus for the better/guarantied ones. (as a note have you ever smelled a metallic burning odor near you unit? Even once would be enough to damage a lower quality PSU, say during a storm, whole house lighting flickers.)

As a note 800W PSU may not be enough for a high end system and standard is rapidly becoming 1000W or more as these unit have better and more 12v rails with increased Amperage.(without the amp push having more Watts will not help) Specifically dedicated to multiple 12v lines to Vid cards and not taped off other lines. [for you 800W PSU you should have just over 60amps for that size, 1000w carries around 80plus amps.(hence no drain on the load when suddenly required)]

Look at sites like this for comparisons of PSU.
http://www.hardwarec.../charts/psu.php
http://www.tomshardw...power-supplies/
http://www.tomshardw...iency,2796.html

Selecting the correct PSU is not just a matter of price and size, you do need to do the math and quality checks for the requirements you need now and in the near future. Check every item within the "Case" for what its max W and A requirements will be under max load and go 1/3 or more over that for your PSU. (slight future proof for when you add additional components)

Add-on: Your Video card has the following specs:
Minimum of a 600 Watt power supply.
(Minimum recommended power supply with +12 Volt current rating of 42 Amps.)
An available 6-pin PCI-E power connector and an available 8 pin PCI-E power connector
Total Power Draw : 250 Watts

You CPU uses 220/250W, add in RAM, HD, DVD, Sound, MotherB, and you may be near the top of that PSU's output.

Note: the lines to the Video card should come straight from the PSU and not be split or tapped from other sources.

Just as an aside; what is the ambient temperature within the room when these "reboots" happen? And do you have adequate air flow around and in the case? Room temperature, humidity, air flow may also be an issue as you stated it is random and some days you can play for hours.

Hope this helps,
Later,
9erRed

Edited by 9erRed, 04 September 2013 - 02:54 PM.

[Goose]

If you're gon'a spend the money: http://www.hardocp.c...power_supplies/

But first, http://www.hardocp.c...r_damn_computer

Also: http://extreme.outer...culatorlite.jsp

[Tarl Cabot]

1st. Set system back to default, no OC. Does the reset happen?
2nd Increase in increments.

And you said you had a fairly new 850 PSU but no brand name, etc. Not all PSU are made the same....
Nor do we have exact system specs.

On the motherboard, look for "blown" out compacitors that are bulging.

[Praesideus]

Im leaning on that poor game optimization for now. All signs indicate the cause is MWO. I can do everything else on my pc without any issues and like I mentioned in my post, I could play MWO for weeks without issues and the problem started again after last patch on tuesday. So im pretty sure its game related. Also that 600 wattage PSU recommendation for GTX 780 is with whole system included, not just the card, so fractal designs 800w PSU (http://www.fractal-d...product&prod=28) should be more than enough for my whole system. Dropping cpu overclocks has no effect either (tried that), graphics I have no reason to overclock with those speeds.

So until im planning to get a new PSU, ill wait for next patch for now as im not using premium time, and see if anything changes.. maybe wait until game launch.

[Catamount]

I agree that it's probably not your PSU, because you shouldn't be approaching your PSU's limit. Assuming your CPU is Ivy Bridge (I'm taking a guess; you didn't say which i7 ), you might manage something like 150W of power draw from it with that OC, depending on whether you had to increase voltage much, and your GPU is going to draw about 200 in the worst of cases assuming Nvidia doesn't treat the 680's TDP like a loose suggestion (as they have in the past), so your total system draw might by 450W on a bad day.

Just the same, I'd grab GPUZ and check the 12v rail, see what kind of minimum value you can get out of it with 3DMark Firestrike, or even go full out with P95 and Furmark, not that I ever really recommend doing that

Edit: I see you have no error logs :/

Edited by Catamount, 05 September 2013 - 03:54 AM.

[Gevurah]

This same issue happened to me and I narrowed it down to being the nvidia experience software; I had run the tuner and it had overclocked the mobo by a marginal amount which was killing it every time I went into the game. I disabled the tuner and it ran fine after that.

[9erRed]

Greetings all,

You might also want to look at setting a NVidia profile for the Vid card when running MWO. I have one that sets the fan speeds to base of 30% @ 40F speed and ramps up quickly as the heat builds.
[30%@40F, 90%@65F, 100%@75F]

Though I also have a H2O cooled CPU and Heat sinks on all the RAM. (16Gb), Lots of air flow with 2x 80mm fans. As a note I have the case laying on its side, (motherboard down) so any heat vents out the grilled side.

Just talking out loud, and hoping the update of the CryEngine and Dx11 will solve a lot of problems with this game.

9erRed

[TrueBorn1]

Praesideus, on 04 September 2013 - 01:56 AM, said:

turn off nvidia streamer service

as bonus increase mwo perf and decrease video temp from 60C to 55C

[Lictor]

Start > right click my computer > properties go to left side of page that pops up and choose advance options, click start up and recovery options, uncheck automatically reboot, play game and reproduce crash, take a picture of the BSOD and the crash code and report either the image or the complete crash code will start with something like this (0x0000008e) and have a bunch of other strings after it, these codes will tell you why the computer is crashing. The codes may or may not give you useful information.

Also:
start an elevated command prompt )start > cmd in the searh bar > right click run as administrator and run SFC /SCANNOW and let it scan your PC for corrupted OS files, any that it can repair it will, if it can't repair something it will point you at log files, if you don't know how to fix them or don't know someone who knows how fix them, you may have to reinstall windows.

Edited by Lictor, 07 September 2013 - 09:44 AM.

[Praesideus]

Hey and thanks all for the replies. Looks like the geforce experience was the most likely cause. I havent had a single crash as of yet ever since i disabled the SHIELD service from experience settings.

I also designated MWO to use single display on NVIDIA program settings, auto setting caused it to be multimonitor as I have two displays connected. I dont know whether that particular change had anything to do with the system resetting while playing, but I did read someone posting in forums that multimonitor setups lock the vsync and give overall lower fps. Not that I had any issues with that.

Was difficult to pinpoint the source as I have stable system otherwise. No bsod or logs to go trough either. Hopefully the problem is behind now, see you all in the game

[Flapdrol]

That's very strange, how can software cause an instant reset?

Anyway, good to see it's solved.

Edited by Flapdrol, 12 September 2013 - 12:57 AM.

[Catamount]

Oh drivers can very easily cause a system reset, and there's been a consistent trend of Nvidia drivers and MWO hating each other since at least the beginning of open beta. In fact, a few months ago I once went and skimmed over the titles and/or OPs of about 15 pages of topics here comparing, and Nvidia users had more problems than AMD users by about a six to one ratio (my unit leader didn't believe me so I went and tallied it up ).

Since that isn't usually the case, it's pretty safe to assume that it's just MWO being MWO.

Edited by Catamount, 12 September 2013 - 02:31 AM.