65 replies to this topic

[Hammerfinn]

Training Instructor, on 15 October 2013 - 12:12 AM, said:

Or they could show up early and do it at like 7 or 8am pacific time, rather than 10am. Considering that most international gaming companies can manage to wake up a bit early and do that, I don't think it's such a big thing to ask....but thanks for the condescencion.

Do you understand business? Do you understand why it's bad customer service to drop your servers during the prime playing hours of a big portion of your user base?

Ummm.... Do YOU wanna show up for work at 6 AM? I'm a teacher, so I do, but if I didn't have to.... damn.

They have to preload and do a final pass on everything, then get it running. 10- AM is fine by me.

[stjobe]

Joshman, on 14 October 2013 - 09:36 PM, said:

I don't understand. It's October 15th. It directly says on the Project Phoenix page, that the mechs will be delivered on October 15th.

And they will be.

In the meantime, please direct us to where on the Project Phoenix pages it says they will be delivered at 00:01 Oct 15th in your time zone. The world is a big place you know, and time is not the same around the globe.

Patches generally occur between 10 AM PDT and 1 PM PDT. Here's a handy tool for you to see when that is in your time zone: http://www.timeandda...T10&p1=256&ah=3

[aniviron]

Training Instructor, on 15 October 2013 - 12:12 AM, said:

Do you understand business? Do you understand why it's bad customer service to drop your servers during the prime playing hours of a big portion of your user base? Do you even think before you post?

No, no, and no! Any other questions for me?

[stjobe]

Training Instructor, on 15 October 2013 - 12:12 AM, said:

Do you understand where Moscow is, in the big scheme of time zones? Depending on the time of year, I'm either 11 or 12 hours ahead of PGI. I'm speaking more on behalf of the huge quantity of Europeans who are 2-3 hours behind me.

They could show up early and do it at like 7 or 8am pacific time, rather than 10am. That would actually give them more time to fix any catastrophic issues. Considering that most international gaming companies can manage to wake up a bit early and do that, I don't think it's such a big thing to ask....but thanks for the condescencion.

Do you understand business? Do you understand why it's bad customer service to drop your servers during the prime playing hours of a big portion of your user base? Do you even think before you post?

And what about the Asian players? Australians?

It's always prime time somewhere on the globe.

[Kaosity]

Joshman, on 14 October 2013 - 09:36 PM, said:

I don't understand. It's October 15th. It directly says on the Project Phoenix page, that the mechs will be delivered on October 15th.

The day is 24 hours long and they didn't say at what time on the 15th it would occur nor in what time zone that "when" would occur. Depending on where you are it could be the 16th before there they get to it. Isn't the wolrd a wonderful place?

[Training Instructor]

Hammerfinn, on 15 October 2013 - 12:17 AM, said:

Ummm.... Do YOU wanna show up for work at 6 AM? I'm a teacher, so I do, but if I didn't have to.... damn.

They have to preload and do a final pass on everything, then get it running. 10- AM is fine by me.

Because getting up early once every two weeks is so much to ask of a content delivery and service provider company. I know that the local hipsters would label them tryhards, and they'd never be able to show their face around the organic freetrade coffee house again.

I worked split shifts, morning and evenings, for three years as an English teacher, because that's when the customers had time for classes, and they're the ones who provided my very nice paychecks. I didn't particularly like that schedule, but at the end of the day it made the most sense for the customers, so I worked it.

Patching 2-3 hours earlier isn't about whether or not it's inconvenient for PGI. It's about whether or not their patch times are inconvenient for big numbers of paying customers.

[stjobe]

Training Instructor, on 15 October 2013 - 01:21 AM, said:

Because getting up early once every two weeks is so much to ask of a content delivery and service provider company. I know that the local hipsters would label them tryhards, and they'd never be able to show their face around the organic freetrade coffee house again.

I worked split shifts, morning and evenings, for three years as an English teacher, because that's when the customers had time for classes, and they're the ones who provided my very nice paychecks. I didn't particularly like that schedule, but at the end of the day it made the most sense for the customers, so I worked it.

Patching 2-3 hours earlier isn't about whether or not it's inconvenient for PGI. It's about whether or not their patch times are inconvenient for big numbers of paying customers.

But if you had customers around the world, there would always be someone (or even "big numbers" of them) that wanted you to teach them when you wanted to sleep. In short, with a world-wide audience, you'd never get to sleep, ever.

There simply is no time where shutting down the servers for patching doesn't inconvenience someone, somewhere. Now if PGI was a larger company I'd suggest they'd go with a rolling patch schedule (placing patch downtime in three or four time zones on a rolling schedule), but seeing as it probably is the same few staff that need to be on hand for every patch, it's better to do it at the beginning of their day.

And yes, I'm in the EU, so patches always come in my prime time (about 7-10 pm).

[Rushin Roulette]

Training Instructor, on 15 October 2013 - 01:21 AM, said:

...

Im just happy that I have a bucket of Popcorn for self eintitled posters like yourself who think they are in the center of the world and everything should rotate around themselves;



As quite a few have already posted... its always primetime some place around the world. Most players in Europe accept the fact that the servers will go down once a week at pre defined times (unless something goes horribly wrong)... its just some Muppets seem to be surprized and angry every time and time agin.

Its much like the start of the Winter.. Every year a bunch of Muppets crash their cars because the white stuff on the road is unexpectedly slippery.

[C E Dwyer]

Joshman, on 14 October 2013 - 09:29 PM, said:

They aren't showing up in my garage. I closed out and started the game multiple times. It's currently 12:30am in my area.

Won't happen until the patch which is usua;lly around 10am pacific coast time so you'll just have to wait like a good little boy...

*pats you on the head*

[Cale MacKenna]

Give it about 7 more hours and they will be there.....

[BossTroll]

Ah, good, I didn't know the patch times, since I haven't played much MW:O recently. Thanks guys, now I know when I get to play my favorite mech, and PGI even lets me have enough time for a decent dinner! (instead of a quick snack during loading screens)

[C E Dwyer]

Training Instructor, on 15 October 2013 - 01:21 AM, said:

Because getting up early once every two weeks is so much to ask of a content delivery and service provider company. I know that the local hipsters would label them tryhards, and they'd never be able to show their face around the organic freetrade coffee house again.

I worked split shifts, morning and evenings, for three years as an English teacher, because that's when the customers had time for classes, and they're the ones who provided my very nice paychecks. I didn't particularly like that schedule, but at the end of the day it made the most sense for the customers, so I worked it.

Patching 2-3 hours earlier isn't about whether or not it's inconvenient for PGI. It's about whether or not their patch times are inconvenient for big numbers of paying customers.

largest proportion of players are in north america, going by independant estimates, there are more people playing on the american continent than all of europe and asia combined.

As a European I'm just shaking my head sadly at you, when my athritus medication is delivered, I have to take a day off work to suit them, when I go to the doctor its the same, when my internet is down I have to take a half day off, same with every single service provider, I have to make time to suit their work times. when I worked out side whats called social hours I get paid extra, and so do you, it'll be in your contract, you don't..well I'd negotiate a better one, but thats why they don't work hours that suit you...its called being paid extra...for out of contract hours...

[Buckminster]

Joshman, on 14 October 2013 - 09:36 PM, said:

I don't understand. It's October 15th. It directly says on the Project Phoenix page, that the mechs will be delivered on October 15th.

Oh, I see the problem - you only bought the Storm package. They're giving out the Overlord packages first, followed by the Guardian packages, and then the Storm packages.

Or, you could wait for the patch like everyone else. In the mean time you may want to go look into some sort of meditation.

[Hammerhai]

Don't make with the bad waves now, you are making with the bad waves again.
***Has a good toke and passes the roach around***

[FairyFlesh]

I thought "bad waves" were when PGI comes back after the patch today and says "sorry, we found bugs in the Phoenix mecha. . . Dec 15th for all

With the delays to all the other aspects of the game, I wouldn't be surprised [though I'd be upset]

[Roadbeer]

http://mwomercs.com/...ost__p__2838172

Look for this information, and more, coming soon in "Why you're probably wrong. Part 2"

[Waldex]

Joshman, on 14 October 2013 - 09:36 PM, said:

I don't understand. It's October 15th. It directly says on the Project Phoenix page, that the mechs will be delivered on October 15th.

Troll is Trolling

[Snowcrow]

hahahahaha

[GateKeeper]

Training Instructor, on 15 October 2013 - 12:12 AM, said:

Do you understand where Moscow is, in the big scheme of time zones? Depending on the time of year, I'm either 11 or 12 hours ahead of PGI. I'm speaking more on behalf of the huge quantity of Europeans who are 2-3 hours behind me.

They could show up early and do it at like 7 or 8am pacific time, rather than 10am. That would actually give them more time to fix any catastrophic issues. Considering that most international gaming companies can manage to wake up a bit early and do that, I don't think it's such a big thing to ask....but thanks for the condescencion.

Do you understand business? Do you understand why it's bad customer service to drop your servers during the prime playing hours of a big portion of your user base? Do you even think before you post?

No matter what time they choose for doing the patches, its going to affect someone in their primetime play hours.
Russia and Europe aren't anymore special than anyother timezone with paying customers in it.
So they chose a patch time that affects you and europe, I can think of a few european game companies whose patch and server maint. time always affects US and Canada primetime play time.
So stop wanting to pass-off the downtime to someone else's time zone just because your self-centered, the world doesn't revolve around russia or europe, or you.

[Sasha Volkova]

Joshman, on 14 October 2013 - 09:36 PM, said:

I don't understand. It's October 15th. It directly says on the Project Phoenix page, that the mechs will be delivered on October 15th.

This game is also not european - so its not yet.
Be patient.