As I could no longer resist and appreciated some of the designe choices made by the Devs lately, I finally carved in an bought a Guardian-Tier Phoenix package two days ago.
There seamed to be some problems with the transaction as I did not recieve an acknowledgment from mwomercs, but I nevertheless recieved one from paypal, that the transaction had been succesfull. I filed a support ticket, but did not get a response before the patch. The Phoenix package was not delieverd with todays patch. I would still realy like to get it and updated my support ticket.
If this should however not be possible, I would be really disapointed and want my money back.
0
Did Not Recieve Phoenix Pack
Started by Flash Yoghurt, Oct 15 2013 12:15 PM
16 replies to this topic
#2
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- Littlest Helper
- 10 posts
Member
- LocationCologne
Posted 15 October 2013 - 12:18 PM
The same here. But i am sure that you will fix it.
#3
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- Survivor
- 1 posts
Rookie
Posted 15 October 2013 - 12:21 PM
D3lirium, on 15 October 2013 - 12:18 PM, said:
The same here. But i am sure that you will fix it.
same here
same here
same here
#5
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- The 1 Percent
- 19 posts
Member
- LocationColumbia, MO
Posted 15 October 2013 - 01:05 PM
I ordered on October 11th and did not receive anything today...
#6
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- The 1 Percent
- 19 posts
Member
- LocationColumbia, MO
Posted 15 October 2013 - 01:19 PM
Just sent them an email asking them to investigate, no big deal but I hope they smooth it out sooner rather than later 
#8
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- 6 posts
Rookie
- LocationWiesbaden, DE
Posted 15 October 2013 - 01:58 PM
Ticket filed but not happy. Wasted my evening trying to trouble shoot this.
#10
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- Overlord
- 4 posts
Rookie
- LocationPortugal
Posted 15 October 2013 - 03:05 PM
Same here, bought it today a few hours ago (Overlord) but did not receive anything yet... 
Edited by Albuquerque, 15 October 2013 - 03:05 PM.
#11
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- 2,839 posts
Zunrith
- LocationColorado Springs, Colorado
Posted 15 October 2013 - 03:08 PM
Albuquerque, on 15 October 2013 - 03:05 PM, said:
Same here, bought it today a few hours ago (Overlord) but did not receive anything yet...
You might have to wait for the next maintenance cycle.
Just send a report to support@mwomercs.com and they will be able to give you a better answer.
#12
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- 1 posts
Rookie
Posted 15 October 2013 - 03:37 PM
why offer to be able to buy the package today and not deliver today?
#13
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- Legendary Founder
- 32 posts
Member
Posted 16 October 2013 - 02:27 AM
But what if you purchased before the downtime and didn't receive them?
#14
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- The 1 Percent
- 19 posts
Member
- LocationColumbia, MO
Posted 16 October 2013 - 04:41 AM
Yeah, if we purchased early and didn't receive how will you address this?
#15
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- The 1 Percent
- 19 posts
Member
- LocationColumbia, MO
Posted 18 October 2013 - 05:32 AM
Ok, I understand, I sent an email 3 days ago and still haven't heard anything. Any updates? Thanks
#16
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- The 1 Percent
- 19 posts
Member
- LocationColumbia, MO
Posted 18 October 2013 - 08:33 AM
Support seems to have resolved my issue, thank you!
#17
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- Ace Of Spades
- 73 posts
Member
- LocationEast Coast USA
Posted 18 October 2013 - 08:46 AM
Thank you for addressing ZeroKools issue. he is in the office accross the hall from me and has been sulking all week.
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