171 replies to this topic

[Kyle Polulak]

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:

• Was any error message provided with the crash, if so, which?
  
• Where in the game or menus did the crash occur?
  
• What steps had been taken prior to the crash occurring?
  
• Does the crash re-occur for you if repeating those same steps?
  
• What are your video settings, did you change them since last patch?
  
• What are your System specs? (You can include them in a [spoiler] [ /spoiler]

In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.

Simply delete the shaders folder located here by default:
C:\Games\Piranha Games\MechWarrior Online\USER\Shaders
Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:http://mwomercs.com/...public-release/
Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!

To find your crash dumps for support, the file is labelled "crashdump.dmp" and the default location is: C:\Program Files (x86)\Piranha Games\MechWarrior Online\USER

[Modo44]

When exiting a match (Skirmish, Forest Colony) after getting blown up, my client crashed with a "Pure function call" message.
Specs:

Spoiler

Windows 7 Pro x64, Core i5 2500, 8 GB of RAM, Radeon HD 6950 with 2 GB of VRAM, SSD for system+apps, hard disk for data, Xonar Essence ST sound, 100mbps Internet connection, 150-200 ping from western Poland, ZoneAlarm Firewall with all exceptions on for MWO, system and drivers up to date, all settings on medium, AA disabled, Full Screen @1920x1200

Edit: Switching to Full Window made it go away.

Edited by Modo44, 18 December 2013 - 06:51 AM.

[Onlystolen]

Okay First match in! i died, so i esc and exit match BAM crash to desktop, not really much more i can tell you besides this picture

[Hunter Watzas]

I was in game (Skirmish, Caustic Valley), died, pressed escape and exit match.

Game crashed to desktop. Gave me the message
Like the rest of the people... first game.

"Pure Function Call"

I will edit when it happens again (i don't often die).

Edited by Hunter Watzas, 17 December 2013 - 12:11 PM.

[mau5trap]

Same as the two reports above. I was killed and attempted to quit game and received the CryEngine Pure Function Call error as well.

[Colonel Tequila]

When exiting a match (Skirmish, Cayon Network) after getting blown up, my client crashed with a "Pure function call" message.

Edited by Colonel Tequila, 17 December 2013 - 12:13 PM.

[mbebe23]

HPG: died in battle -> Quit match -> "Pure function call" and game crashed.

CPU: Phenom II X4 965
GPU: MSI GTX460 1GB

Edit: second game, died in battle -> quit match -> "Pure function call" and game crashed again.

Edited by mbebe23, 17 December 2013 - 12:24 PM.

[Samziel]

I get the same. I feel comp specs are not that important since it happens on good systems too.

Edit
Okay then.

CPU: AMD Athlon II X2 220 Processor 2.80 Ghz
GPU:Geforce GTX 660.

Edited by Samziel, 17 December 2013 - 12:35 PM.

[Modo44]

Samziel, on 17 December 2013 - 12:20 PM, said:

I feel comp specs are not that important since it happens on good systems too.

Comparing specs can show a pattern regarding the OS version, specific GPUs, or other details. Things like that can help, so you want to paste your specs spoiler every time.

[D Sync]

Crashing after every single game, no error.

[Texas Merc]

Sames as first few posters getting a crash trying to exit match (not client)

[MountainCopper]

Crashes every time after I select "quit match" after my death with the error message "Pure Function Call".


AMD Phenom 2 X2 555 @3.6 GHz
8GB RAM
ATI Radeon HD 5850
Win7 Pro x64 SP1

Edited by GoldenFleece, 18 December 2013 - 03:07 AM.

[EisenKralle]

Same here...."Pure Function Call" after leaving a match.

[Texas Merc]

2/2 happened again fix your broken game

[Rick Carter]

I have also a "pure function call" after i choose Exit Game. It happens after every Exit Game till now.

AMD 6850M is my graphic card and i have the I7 2630QM,8GB Ram..

Edited by Rick Carter, 17 December 2013 - 01:00 PM.

[garstig]

pure function call after "Quit Match".

log:

----------------------------------
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop1.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop1.dds]
[Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
[Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetName
CGameRules::OnDisconnect: Client has disconnected: cause=eDC_UserRequested, desc=User left the game
CGameClientChannel::Release
=============================================================================
*ERROR
=============================================================================
Pure function call
----------------------------------

Xeon W5580
AMD Radeon HD7790 (Catalyst 13.9 (12.101.2-130215a-153458C-ATI))

Edited by garstig, 17 December 2013 - 01:09 PM.

[SanGan]

Same here ...
after every match

MEINE SYSTEMSPEZIFIKATIONEN
BETRIEBSSYSTEM: Windows 2.6.2.9200 CPU-TYP: AMD Phenom™ II X6 1090T Processor CPU-GESCHWINDIGKEIT: 3,23 GHz SYSTEMSPEICHER: 8,59 GB GRAFIKKARTENMODELL: AMD Radeon HD 6800 Series GRAFIKKARTENSPEICHER: 4,29 GB GRAFIKKARTENTREIBER: aticfx32.dll DESKTOP-AUFLÖSUNG: 1920x1080

[Hangfire]

Same error here, :/

[Airborne Thunder]

"pure function call" cryengine error crash. Hmm, well thats a new one. This happens at the end of the match. HOTFIX! SCHNELL!!

[Jenkenpau]

Hello,
same for me. Crash with message "pure function call" when i try to leave the game manually.

Today is the first time i saw this failure....