9 replies to this topic

[TamerSA]

This topic has come up a few times before on the forums with no real resolution.

Since MWO is making steady progress now and we are seeing concepts like TrackIR and 3D seeing daylight, I was hoping PGI could invest a little time to see if this is plausible.

To put this in perspective, I am from South Africa. The general rule of thumb for South African internet service is that it is unreliable, inconsistent and will most probably have terrible latency to any game server not located in South Africa.

My personal ping in MWO fluctuates anywhere between 300 to 500. Because of this I was hoping to turn to something like WTFast or Battleping to at least push it down to something closer to 200 or at the least get a stable connection with less spikes.

However WTFast (still) kicks me out of a match after connecting, goes back to the mechlab, and leaves my mech locked in game. I can only assume also leaving my would be team frustrated with an afk or dc member.... The WTFast client shows that the service is connected and even tracks data traffic and latency. So what is going wrong?

I know there has been indications in the past from PGI that WTFast needs to fix their software to support MWO. WTFast has also indicated that they are aware of the problem and have been working on it... but that has been the case for a while now.

Is there any way that PGI could consider getting into discussions with WTFast and maybe investigating their partner option. It might require little to no investment and could help out the players who struggle with regional limitations when connecting to servers so far away. Or even if partnership is out of the question, maybe at least try to get some unofficial communication going with someone from their team to help solve the problem? It might be something that can easily be solved with input from PGI's side.

Just a suggestion, would really take any improvement in ping

[Levi Porphyrogenitus]

Believe me, everyone with low ping would really love to see everyone with high ping see some major improvement.

[TamerSA]

Levi Porphyrogenitus, on 06 June 2014 - 03:01 PM, said:

Believe me, everyone with low ping would really love to see everyone with high ping see some major improvement.

Yea, I don't blame you... Was hoping for a reply from a PGI representative though...

[Zordicron]

haha, I am going to start emailing a link to the thread to my ISP, Frontier, every time something like this comes up. you live in Africa, I live in Wisconsin USA. my ping is the same as yours. I get 300MS latency pinging hubs 2 hours away BY CAR from my ISP.

So yeah, I am all about ping solutions also. However, your case and mine are simply not quite the same thing. When there is a significant geographical distance to cover causing ping, it is simply not the same solution to fix it as when the ping is caused by 1975 hardware on the ISP's end.

While I am sure all game companies etc try to make as many customers happy as possible, i think they all also understand that some players just are going to have "tough luck" with their situation regarding ping. Again, I would love to see some workaround for latency, but it is highly possible it does not make financial sense or is even possible at all in some cases.

[LauLiao]

I wouldn't hold my breath. If the WTFast people say they know the problem and are working on it, then you'll just have to wait. Some sort of corporate merger isn't going to help anything along, and quite frankly it's pretty ridiculous to ask two corporate entities to enter into a partnership like this.

[Goose]

http://mwomercs.com/...ost__p__3415394

[Anjian]

I don't see why the problem is on WTFast when WTFast works in every game I hooked up too --- Final Fantasy 14 A Realm Reborn, Hawken, World of Tanks, War Thunder. But it disconnects on Mechwarrior Online.

Mechwarrior Online is no longer in the list of supported games in WTFast's list as of WTFast's latest update.
I suspect MWO has their own private tunneling service that makes WTFast and Battleping irrelevant. If connected, MWO is steadier than most games I know, and is very lag tolerant (playable even up to 450ms ping). But the problem for me about MWO is that it is also more disconnect prone and there is no way to return to the same game session when it does, unlike some other major MMO service.

[TamerSA]

Anjian, on 07 June 2014 - 09:10 PM, said:

I don't see why the problem is on WTFast when WTFast works in every game I hooked up too --- Final Fantasy 14 A Realm Reborn, Hawken, World of Tanks, War Thunder. But it disconnects on Mechwarrior Online.

Mechwarrior Online is no longer in the list of supported games in WTFast's list as of WTFast's latest update.
I suspect MWO has their own private tunneling service that makes WTFast and Battleping irrelevant. If connected, MWO is steadier than most games I know, and is very lag tolerant (playable even up to 450ms ping). But the problem for me about MWO is that it is also more disconnect prone and there is no way to return to the same game session when it does, unlike some other major MMO service.

I also think that there is obviously some specific way MWO is handling its tunneling or maybe other connection protocols. This is the reason why I am asking whether PGI could at least provide some information to the guys over at WTFast.... I'm sure it will be no less inconvenient than the third party software updates they are providing to ensure third party tool developers can keep up with coming changes.

LauLiao, on 07 June 2014 - 01:34 PM, said:

I wouldn't hold my breath. If the WTFast people say they know the problem and are working on it, then you'll just have to wait. Some sort of corporate merger isn't going to help anything along, and quite frankly it's pretty ridiculous to ask two corporate entities to enter into a partnership like this.

Its not really so ridiculous... The WTFast partnership or affiliates program, to my understanding, is nothing more than offering to provide the information required to get the game supported on WTFast. Its not like they are really partners on a corporate level or anything.

On a side note, I got some feedback again from the WTFast guys yesterday (fairly quickly too). Apparently they are still trying to get this resolved due to a high number of requests. They have also offered to extend my trial period once MWO is supported

[TamerSA]

Eldagore, on 07 June 2014 - 01:24 PM, said:

haha, I am going to start emailing a link to the thread to my ISP, Frontier, every time something like this comes up. you live in Africa, I live in Wisconsin USA. my ping is the same as yours. I get 300MS latency pinging hubs 2 hours away BY CAR from my ISP.

So yeah, I am all about ping solutions also. However, your case and mine are simply not quite the same thing. When there is a significant geographical distance to cover causing ping, it is simply not the same solution to fix it as when the ping is caused by 1975 hardware on the ISP's end.

While I am sure all game companies etc try to make as many customers happy as possible, i think they all also understand that some players just are going to have "tough luck" with their situation regarding ping. Again, I would love to see some workaround for latency, but it is highly possible it does not make financial sense or is even possible at all in some cases.

Oh, and yea this sucks.... hope you get your ISP to sort out their crap. Being from SA and all I know how annoying useless providers can be.

And I have made piece with being dealt a bad hand regarding internet quality in SA. At the moment we are lucky to even be able to pay silly amounts of money for below par ADSL. And I realize that with most (good) gaming servers only available long distances away from us, we will never truly have good latency. But at least tools like WTFast can improve my connection route to the server and decrease some of the disconnection rates and lag spikes.

[Primez]

Eldagore, on 07 June 2014 - 01:24 PM, said:

haha, I am going to start emailing a link to the thread to my ISP, Frontier, every time something like this comes up. you live in Africa, I live in Wisconsin USA. my ping is the same as yours. I get 300MS latency pinging hubs 2 hours away BY CAR from my ISP.

So yeah, I am all about ping solutions also. However, your case and mine are simply not quite the same thing. When there is a significant geographical distance to cover causing ping, it is simply not the same solution to fix it as when the ping is caused by 1975 hardware on the ISP's end.

While I am sure all game companies etc try to make as many customers happy as possible, i think they all also understand that some players just are going to have "tough luck" with their situation regarding ping. Again, I would love to see some workaround for latency, but it is highly possible it does not make financial sense or is even possible at all in some cases.

If your DSL you do realize frontier bought a bunch of access lines from verizon because the infrastructure was so terrible they didn't even want to deal with the hassle. Frontier whole strat is to have internet where you can't get internet from competition because it's too costly. In the short term this will work out but in the long term nope nope nope. I assume you live out in the country and not the city or in town limits. I actually had a friend who now works for me who worked directly in email support for frontier.

Oh the horror stories he would tell me, your best bet is to switch provider and if you can't their are certain ways to get help up but since your problem is probably an infrastructure problem and not a routing issue your SOL.

Edit: nevermind just reread your post you understand xD

Edited by Primez, 09 June 2014 - 06:03 AM.