3 replies to this topic

[Cole Slaw]

Help me! i recently downloaded the PTS installer and after running it i got this error report:

Spoiler

[19B4:0EDC][2014-06-11T22:56:25]i001: Burn v3.7.1001.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Deidre\Desktop\MechWarriorOnlineInstaller (1).exe, cmdline: ''
[19B4:0EDC][2014-06-11T22:56:25]i000: Initializing string variable 'TempPatcherFolder' to value '[ProgramFilesFolder]MWO Public Test\MWOPatcher'
[19B4:0EDC][2014-06-11T22:56:25]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\MechWarrior Online\Bin32\MechWarriorOnline.exe'
[19B4:0EDC][2014-06-11T22:56:25]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]MWO Public Test'
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Deidre\AppData\Local\Temp\MWO_Public_Test_20140611225625.log'
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Deidre\Desktop\MechWarriorOnlineInstaller (1).exe'
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'WixBundleName' to value 'MWO Public Test'
[19B4:0EDC][2014-06-11T22:56:25]i100: Detect begin, 3 packages
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'HasVCPP2010Search' to value '1'
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'Netfx35SP' to value '1'
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.5420'
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'Netfx4FullVersion' to value '1'
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.5420'
[19B4:0EDC][2014-06-11T22:56:25]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.5420'
[19B4:0EDC][2014-06-11T22:56:25]i101: Detected package: vcredist_x86.exe, state: Absent, cached: None
[19B4:0EDC][2014-06-11T22:56:25]i101: Detected package: dotNetFx40_Full_x86_x64.exe, state: Absent, cached: None
[19B4:0EDC][2014-06-11T22:56:25]i101: Detected package: MechWarrior_Online.msi, state: Absent, cached: None
[19B4:0EDC][2014-06-11T22:56:25]i104: Detected package: MechWarrior_Online.msi, feature: DirectXRedist, state: Absent
[19B4:0EDC][2014-06-11T22:56:25]i104: Detected package: MechWarrior_Online.msi, feature: MechWarriorOnlineInstall, state: Absent
[19B4:0EDC][2014-06-11T22:56:25]i052: Condition 'NOT Installer_Running' evaluates to true.
[19B4:0EDC][2014-06-11T22:56:25]i052: Condition 'NOT ((VersionNT > 501 OR VersionNT64 > 501) OR (VersionNT = 501 AND ServicePackLevel >= 3) OR (VersionNT64 = 501 AND ServicePackLevel >= 2))' evaluates to true.
[19B4:0EDC][2014-06-11T22:56:25]i199: Detect complete, result: 0x0
[19B4:14C4][2014-06-11T22:56:28]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files (x86)\MWO Public Test'
[19B4:14C4][2014-06-11T22:56:28]i000: Setting string variable 'DTSC' to value '1'
[19B4:14C4][2014-06-11T22:56:28]i000: Setting string variable 'SMSC' to value '1'
[19B4:0EDC][2014-06-11T22:56:28]i200: Plan begin, 3 packages, action: Install
[19B4:0EDC][2014-06-11T22:56:28]i052: Condition 'NOT HasVCPP2010Search' evaluates to false.
[19B4:0EDC][2014-06-11T22:56:28]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe
[19B4:0EDC][2014-06-11T22:56:28]i052: Condition 'NOT Netfx4FullVersion' evaluates to false.
[19B4:0EDC][2014-06-11T22:56:28]w321: Skipping dependency registration on package with no dependency providers: dotNetFx40_Full_x86_x64.exe
[19B4:0EDC][2014-06-11T22:56:28]i052: Condition 'NOT InstallFolder_registry' evaluates to true.
[19B4:0EDC][2014-06-11T22:56:28]i204: Plan 2 msi features for package: MechWarrior_Online.msi
[19B4:0EDC][2014-06-11T22:56:28]i203: Planned feature: DirectXRedist, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[19B4:0EDC][2014-06-11T22:56:28]i203: Planned feature: MechWarriorOnlineInstall, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[19B4:0EDC][2014-06-11T22:56:28]i000: Setting string variable 'WixBundleRollbackLog_MechWarrior_Online.msi' to value 'C:\Users\Deidre\AppData\Local\Temp\MWO_Public_Test_20140611225625_0_MechWarrior_Online.msi_rollback.log'
[19B4:0EDC][2014-06-11T22:56:28]i000: Setting string variable 'WixBundleLog_MechWarrior_Online.msi' to value 'C:\Users\Deidre\AppData\Local\Temp\MWO_Public_Test_20140611225625_0_MechWarrior_Online.msi.log'
[19B4:0EDC][2014-06-11T22:56:28]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19B4:0EDC][2014-06-11T22:56:28]i201: Planned package: dotNetFx40_Full_x86_x64.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19B4:0EDC][2014-06-11T22:56:28]i201: Planned package: MechWarrior_Online.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[19B4:0EDC][2014-06-11T22:56:28]i299: Plan complete, result: 0x0
[19B4:0EDC][2014-06-11T22:56:28]i300: Apply begin
[1060:1BDC][2014-06-11T22:56:30]i360: Creating a system restore point.
[1060:1BDC][2014-06-11T22:56:30]w363: Could not create system restore point, error: 0x80070422. Continuing...
[1060:1BDC][2014-06-11T22:56:30]i000: Caching bundle from: 'C:\Users\Deidre\AppData\Local\Temp\{2fd72d9c-7253-4cdb-a0fd-5235a1ddb5b5}\.be\MechWarriorOnlineInstaller.exe' to: 'C:\ProgramData\Package Cache\{2fd72d9c-7253-4cdb-a0fd-5235a1ddb5b5}\MechWarriorOnlineInstaller.exe'
[1060:1BDC][2014-06-11T22:56:30]i320: Registering bundle dependency provider: {2fd72d9c-7253-4cdb-a0fd-5235a1ddb5b5}, version: 1.4.3.0
[19B4:0AB0][2014-06-11T22:56:30]w341: Prompt for source of container: WixAttachedContainer, path: C:\Users\Deidre\Desktop\MechWarriorOnlineInstaller.exe
[19B4:0AB0][2014-06-11T22:56:37]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Deidre\Desktop\MechWarriorOnlineInstaller (2).exe
[19B4:1928][2014-06-11T22:56:37]e000: Error 0x80004005: Failed to extract all files from container.
[19B4:0AB0][2014-06-11T22:56:37]e000: Error 0x80004005: Failed to wait for operation complete.
[19B4:0AB0][2014-06-11T22:56:37]e000: Error 0x80004005: Failed to open container.
[19B4:0AB0][2014-06-11T22:56:37]e000: Error 0x80004005: Failed to open container: WixAttachedContainer.
[19B4:0AB0][2014-06-11T22:56:37]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\Deidre\AppData\Local\Temp\{2fd72d9c-7253-4cdb-a0fd-5235a1ddb5b5}\BC3EF4AE8B5B5E0E8EE1E18206CA8A298669B94F, error: 0x80004005.
[19B4:0EDC][2014-06-11T22:56:37]e000: Error 0x80004005: Failed while caching, aborting execution.
[1060:1BDC][2014-06-11T22:56:37]i330: Removed bundle dependency provider: {2fd72d9c-7253-4cdb-a0fd-5235a1ddb5b5}
[1060:1BDC][2014-06-11T22:56:37]i352: Removing cached bundle: {2fd72d9c-7253-4cdb-a0fd-5235a1ddb5b5}, from path: C:\ProgramData\Package Cache\{2fd72d9c-7253-4cdb-a0fd-5235a1ddb5b5}\
[19B4:0EDC][2014-06-11T22:56:37]i399: Apply complete, result: 0x80004005, restart: None, ba requested restart: No

will someone please help me and tell me what the problem is?

[RetroActive]

The patch you're looking for won't be available until about an hour before the public test...

[Bhael Fire]

Also, contact support if you're having technical problems.

http://mwomercs.com/...chnical-support

[Deathlike]

You may want to download the installer again.

Even then, you will need this:
http://www.microsoft...s.aspx?id=26999
MSVC++ 2010 redist (SP1)
You will want the 32-bit version (x86), as the installer does not look for the 64-bit version (x64).

Edited by Deathlike, 12 June 2014 - 09:19 AM.