15 replies to this topic

[Seraphic Law]

Just purchased the uller collection, but I am not seeing it in the mech bay. Any thoughts?

[Hans Von Lohman]

I thought the packages ended on the 17th

Edited by Hans Von Lohman, 19 June 2014 - 01:53 PM.

[Seraphic Law]

The http://www.mwomercs.com/clans website is still there and it lets you buy them all (mech pacakges and al carts too). Guess I better e-mail support?

Edited by Seraphic Law, 19 June 2014 - 01:56 PM.

[Deadoon]

Hans Von Lohman, on 19 June 2014 - 01:51 PM, said:

I thought the packages ended on the 17th

No, you can still buy them, the Early bird bonuses are over though.

[darkkterror]

Clan Collection purchases are delivered once daily at 4PM PDT.

Edited by darkkterror, 19 June 2014 - 02:00 PM.

[YoungTerror]

Quote

Q: I just purchased... Where are my Clan Collections?! A: Clan Collections are currently only available to pre-order and will be delivered June 17, 2014. For purchases made after June 17th, content will be delivered on the next business day at 4:00pm PDT

If im right about an hour from now you should see them in your bays.

Edited by YoungTerror, 19 June 2014 - 02:00 PM.

[Bront]

Yeah, they'll show up at 4 PM PDT the day you purchase them.

[Ph30nix]

i dont get why they chose a time so late in the day.....

[Deadoon]

Ph30nix, on 19 June 2014 - 02:34 PM, said:

i dont get why they chose a time so late in the day.....

So they don't need to hear about complaints about not receiving it until the next day, it is 2 hours after they close their doors and go home after all.

[Xarian]

Deadoon, on 19 June 2014 - 02:40 PM, said:

So they don't need to hear about complaints about not receiving it until the next day, it is 2 hours after they close their doors and go home after all.

It's 1 hour before they close for the day. Not sure what time zone you think they are in.

[Deadoon]

Xarian, on 19 June 2014 - 02:42 PM, said:

It's 1 hour before they close for the day. Not sure what time zone you think they are in.

The distribution time is 7pm EDT
They close at 5pm EDT

The 4pm PDT is the same as 7pm EDT. They already closed their offices.

[Suko]

PGI is in Vancouver. That's PST, not EDT. I believe the servers are hosted in Montreal, which is EDT. So you're both right....and wrong.

Edited by ShadowVFX, 19 June 2014 - 02:45 PM.

[Mcgral18]

Deadoon, on 19 June 2014 - 02:43 PM, said:

The distribution time is 7pm EDT
They close at 5pm EDT

The 4pm PDT is the same as 7pm EDT. They already closed their offices.

You sure they don't close at 5 PST? PGI is in Vancouver.

IPG is in Montreal?

[Deadoon]

Mcgral18, on 19 June 2014 - 02:45 PM, said:

You sure they don't close at 5 PST? PGI is in Vancouver.

IPG is in Montreal?

Support time closes at 5pm Eastern, which it is currently 6:50 PM at.

Don't believe me http://mwomercs.com/support look at their official support page.

Edited by Deadoon, 19 June 2014 - 02:48 PM.

[Mcgral18]

Deadoon, on 19 June 2014 - 02:47 PM, said:

Support time closes at 5pm Eastern, which it is currently 6:50 PM at.

Don't believe me http://mwomercs.com/support look at their official support page.

Yes, which makes sense if Support is in Montreal. PGI's office is in Vancouver, which uses PST.

Two locations?

[Deadoon]

Mcgral18, on 19 June 2014 - 02:57 PM, said:

Yes, which makes sense if Support is in Montreal. PGI's office is in Vancouver, which uses PST.

Two locations?

IGP runs the support, which is quite annoying with their 20 hour response times and only 2 hours before closing and still no resolution despite having ALL my transactions IDs.

I bought it on the 17th, still no resolution after not receiving it yesterday. Paypal charged, money went to ultimatepay, they recieved it completely, but mwo did not accept it. Everything falls upon PGI/IGP at this point and they sit around all day and do nothing.

I seriously have no clue how anyone can say that this is good support.