35 replies to this topic

[Kyle Polulak]

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:
Was any error message provided with the crash, if so, which?
Where in the game or menus did the crash occur?
What steps had been taken prior to the crash occurring?
Does the crash re-occur for you if repeating those same steps?
What are your video settings, did you change them since last patch?
What are your System specs? (You can include them in a [ spoiler] [ /spoiler]
In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.

Simply delete the shaders folder located here by default:
C:\Games\Piranha Games\MechWarrior Online\USER\Shaders
Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:http://mwomercs.com/...public-release/
Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!
To find your crash dumps for support, the file is labelled "crashdump.dmp" and the default location is: C:\Program Files (x86)\Piranha Games\MechWarrior Online\USER

[RottenAwfulPilot]

Epic - patch leaves me with the FREAD error again. back to the repair tool. Perhaps it will correct it.

[ChaoticSin]

1. Yes, Fread error
2. Loading into the map
3. Log in to Mwo, select mech, search for game, and it crashes every time while the map is
loading
4.High video settings, no.

I deleted the shaders folder it did not fix the crashes.

Ran the repair, worked like a charm.

Edited by ChaoticSin, 29 July 2014 - 01:59 PM.

[Old Timer]

Today's patch caused my game client to crash every time I started a match. Updated to the most current NVidia drivers and that solved the problem. I was only one version behind.

Edited by Old Timer, 29 July 2014 - 04:57 PM.

[Enigmos]

Game is broken. It isn't my machine or anything about my computer because apparently, judging by the chat that eventually pops up with all the other in-game messages, everyone in some matches experiences the same thing, namely severe rubber banding, tremendous lag, continuous fire without doing or receiving damage for minutes at a time and then suddenly whoever was unlucky explodes into shards and the lucky have no idea what they did. Then the server disconnects.

[Fiona Marshe]

Crash to desktop.

In Testing grounds, River City, piloting a stock Awesome.

Shooting the commando; had it down to red CT and finishing it off with the small laser. I think it crashed when the commando hit "dead".

[Blackdog420]

FRead error. Thanks.

Edited by Blackdog420, 30 July 2014 - 01:53 AM.

[Crinos]

I have sometimes problems quiting the game... No not the kind "I realy should get to bed now".. But the kind where the whole game freeze up my computer, and often results in a hardboot. I do sometimes manage to kill it's process, but not that often.

Allso there is this lag/spike/freeze while playing that keep coming. More often now than earlier.

[jrfellow]

These two situations started before the latest patch:

1) At the end of a match, I crash out to the desktop without any error message. This happens just as I press exit match. Doesn't happen after every match. Seems random. It doesn't matter if I'm in a group or not.

2) I log out by using the log out button in the mechbay. In the login screen I push exit game. The game freezes and gives me a black screen instead of going to desktop. I'm usually able to kill the mwo client process.

I guess the next step would be a complete re-install of the game, but it's not something I would like to do. Have also run the repair tool, but it didn't help.

Previously haven't had any issues (only the well known ones). I would assume that something in the last patches have caused this.

[Darius Cole]

Ok....this one is not making me very happy...

When I started trying to play tonight, A Patch was required.

I am now unable to play any matches with my recently-purchased Timber Wolves. After clicking on "PLAY NOW" I am met with the following error message within seconds:

An Error Occurred
Failed to find match

I am perfectly able to play any match with any other Mech in my MechBay.

Any Ideas?

[mailin]

You guys really need to get your house in order. It is 7:42 AM CST on Thursday, July 31. Note that this is after the stability improvements that were supposedly made on your server side. I just had a match where the game froze for several minutes, and then I was disconnected from the server. I know that this is nothing on my side. I have 100 mbps internet and built a computer 7 months ago that is completely stable.

Also, completely unrelated, but you need to get co-ords back in F9.

[SwanseaAxeman]

I seem to have that horrible 'patch 4.3 gig over and over again, then get a version mismatch' problem since the new patch. Running repair tool doesn't help and I can't seem to get it to stop patching no matter what I do.

EDIT: Ok, setting the option for auto download of patch on the patcher seems to let me get in game now and again. Good enough for now.

Edited by SwanseaAxeman, 31 July 2014 - 10:35 AM.

[needsLITHIUM]

my game patcher kept giving me CTD's on trying to install the new 1.3.307 patch at all. I actually resorted to reinstalling windows entriely, as right after I gave up, Florida's weather decided to take away electricity from me. Power got up and running again the next day, and my OS was corrupted from the unceremonious unmounting of my drives, anyway, so I reformatted. Now, the patch installed, but I desync in every match I join right at the beginning. And, thus I have not been able to play a single match since the patch went live.

[Charronn]

Was getting the Cryengine error last night.Had to run the repair tool 3 times to fix it.Got into game and then got disconnected lol.
I've never had a game that crashes so much lol.
I thought there was gonna be a fix for the disco's in the last patch?I've never had the Cryengine error before either,dunno wth is going on with this game.

[Endriser]

At least you guys can play, I can log on and all that, but when i click play I get a "failed to find match" Error. I haven't been able to play since the patch i'm beginning to lose hope:(

[Scouten]

since this new patch i have a fps drop of 60 to 0 as in it crashes the display driver no matter what i do >.> sli, single card, overclocked, underclocked over volted, under volted i cant stay in the game for more than 2 minutes before it crashes anyone else?

i have deleted the shaders run the repair tool etc etc etc nothing works

i5 4670k
2 GTX780s

Edited by Scouten, 01 August 2014 - 07:37 AM.

[Rebel Ace Fryslan]

1st crash after fnishing a game, AGAIN.


2nd after pressing exit game.

Quote

Initializing default materials...
======== mechlab is loaded in 4.1 sec ========
[Error] <Flash> Error: GFxLoader failed to open 'Libs/UI/System\../Screens/Assets/UIWebDownloads/DailyStock.jpg' [Libs/UI/System\Main.gfx]
[Error] <Flash> GFxLoader failed to open "Libs/UI/System\../Screens/Assets/UIWebDownloads/DailyStock.jpg" [Libs/UI/System\Main.gfx]
[Error] <Flash> Error: GFxLoader failed to open 'Libs/UI/System\../Screens/Assets/UIWebDownloads/Stock.jpg' [Libs/UI/System\Main.gfx]
[Error] <Flash> GFxLoader failed to open "Libs/UI/System\../Screens/Assets/UIWebDownloads/Stock.jpg" [Libs/UI/System\Main.gfx]
OmicronOnline[ELogLevel_Notice]: Received MatchmakingBegin
OmicronOnline[ELogLevel_Notice]: Received MatchmakingComplete: Result=EResult_Cancelled, GameID=0
OmicronOnline[ELogLevel_Notice]: Received MatchmakingBegin
OmicronOnline[ELogLevel_Notice]: Received MatchmakingComplete: Result=EResult_Success, GameID=463595902299017138
Material objects/mechs/highlander/body/highlander_body not found during Unregister
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.4 sec
Game rules class: Skirmish
============================ PrepareLevel causticvalley ============================
Initializing default materials...
======== causticvalley is loaded in 23.1 sec ========
Material objects/mechs/skins/polygon_a/timberwolf_polygon_a not found during Unregister
Material objects/mechs/skins/polygon_a/timberwolf_polygon_a not found during Unregister
Material objects/mechs/skins/invasion_a/direwolf_invasion_a not found during Unregister
Material objects/mechs/skins/polygon_a/stormcrow_polygon_a not found during Unregister
Material objects/mechs/skins/polygon_a/timberwolf_polygon_a not found during Unregister
Material objects/mechs/skins/heromechs/ember/firestarter_ember_a not found during Unregister
Material objects/mechs/skins/heromechs/ember/firestarter_ember_a not found during Unregister
Material objects/mechs/victor/body/victor_body not found during Unregister
Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
Material objects/mechs/skins/polygon_a/timberwolf_polygon_a not found during Unregister
Material objects/mechs/skins/heromechs/kerensky/orion_kerensky_a not found during Unregister
Material objects/mechs/skins/hotrod_a/locust_hotrod_a not found during Unregister
Material objects/mechs/skins/polygon_a/direwolf_polygon_a not found during Unregister
Material objects/mechs/skins/mountainline_a/jagermech_mountainline_a not found during Unregister
Material objects/mechs/stalker/body/stalker_body not found during Unregister
Material objects/mechs/kitfox/body/kitfox_body not found during Unregister
Material objects/mechs/direwolf/body/direwolf_body not found during Unregister
Material objects/mechs/locust/body/locust_body not found during Unregister
Material objects/mechs/stormcrow/body/stormcrow_body not found during Unregister
Material objects/mechs/timberwolf/body/timberwolf_body not found during Unregister
Material objects/mechs/firestarter/body/firestarter_body not found during Unregister
Material objects/mechs/victor/body/victor_body not found during Unregister
Material objects/mechs/highlander/body/highlander_body not found during Unregister
Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
Material objects/mechs/catapult/body/catapult_body not found during Unregister
Material objects/mechs/atlas/body/atlas_body not found during Unregister
Material engineassets/materials/water/wateroceanbottom not found during Unregister
Material objects/environments/forest/forestcolony_lowtrees/low_pine_a__superdead not found during Unregister
Material engineassets/materials/water/wateroceanbottom not found during Unregister
Material objects/environments/forest/forestcolony_lowtrees/low_pine_a__superdead not found during Unregister
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.8 sec
Ammo Pool Statistics:
bullet: 26
narc: 0
javelin: 16
homingrocket: 0
waypointrocket: 42
[Error] Runaway thread
System Shutdown

[R E T I]

FIX YOUR SERVERS PL:ZZZZZZZZZZZZZZZ getting tired of getting kicked out of game and losing connections. I have invested some good money in this game and would expect the same from you all. tyvm

[R E T I]

I am not going to go do your little Q&A but i will tell you this. The game has been very laggy and disconnects me often. I just spent about 800 dollars on my PC to let me play this game on ultra high settings.What do i get for it,,,, a crappy game. geeeez.and no its not on my side i play another game on ultra high settings with no issues and they blow your graphics away. you might want to call them. Their called WAR THUNDER

[markomaniac]

I can't log into the game at all, Whenever I try it freezes my whole computer!