For those of you who want to get your money back, I feel the best angle is via UltimatePay / Playspan.
They have a clause in their ToS that states that they obligate the publisher to deliver the goods when they receive payment.
Publishers are obligated to release the goods or services you have paid for.
[...]
We will make a reasonable effort to return your payment to you through the same payment system, method or channel you used to send the payment...
Their support does not acknowledge this statement in their ToS, so I recommend going straight to filing a complain against them with the Better Business Bureau:
http://www.bbb.org/g...cisco-ca-436924
Just provide evidence that there's no way you could have received your goods (because the game was never published) and work from there.
I would like to point out that as of this post 11/15/2014, PlaySpan has removed their Terms of service
https://site.ultimatepay.com/tos/ "Forbidden, HTTP 403" in what I believe to be an attempt to avoid liability.
Information is ammunition! I hope this helps.
Currently my case is still being reviewed by a mediator, and even if I am favored, it doesn't mean that I will even get my money back, but at least it's a step in the right direction.
Edited by CthePrez, 15 November 2014 - 04:36 AM.