17 replies to this topic

[nehebkau]

For nearly 4 weeks now the game desyncs and internal server lag (i.e. other players stop moving for 5 - 30 seconds then start again with you either dead or nowhere near where you were) have gotten to the point that the game is an exercise in frustration during busy times -- like on Friday nights, Saturdays and Sundays.

Does PGI have a plan to refund / top up those of us with running premium time for these periods where we really can't play? British Columbia and Government of Canada consumer protection laws both deem that services supplied to a consumer must be of a “reasonably acceptable quality” In my opinion, weekends fail to meet the baseline for “reasonably acceptable quality”.

Honestly, we as a group of players, have been more that fair with PGI by understanding that this is a difficult problem and trying to be patient for a fix, and would hope that they(PGI) be equally fair back to us.

[CocoaJin]

[Ghillie Dhu]

I don't know about Canadian law, but in the UK we have the sales of goods and services act. That states that goods or services as supplied must be of merchantable quality ...

[1DeathWalkingTerror1]

Just had ANOTHER desync.... Get one every 4-5 matches. Ping now 100+ higher, and is now at 340ms (Australia). Game virtually unplayable now, absolutely gutted I just bought some clan mechs!

Please PGI help us!

[nehebkau]

Ghillie Dhu, on 06 September 2014 - 11:08 PM, said:

I don't know about Canadian law, but in the UK we have the sales of goods and services act. That states that goods or services as supplied must be of merchantable quality ...

Since PGI is in British Columbia complaints can be made online with Consumer Protection BC -- but I'd rather hear from PGI first. I hadn't had a single desync or any major lag for over a year up to the point they put that server patch out. I can't play during peak hours now -- the service is just too bad.

[CocoaJin]

Here is something to think about...did you pay to play? The game is free to play, so one could argue you have nothing to recover regarding de-syncs and disconnects.

What have you paid for? Basically access to certain content/units to be used while playing for free. No matter how bad the de-syncs and disconnects are, if your Clan mech is still operating as intended, you got exactly what you paid for.

[Josef Koba]

CocoaJin, on 07 September 2014 - 10:50 AM, said:

Here is something to think about...did you pay to play? The game is free to play, so one could argue you have nothing to recover regarding de-syncs and disconnects.

What have you paid for? Basically access to certain content/units to be used while playing for free. No matter how bad the de-syncs and disconnects are, if your Clan mech is still operating as intended, you got exactly what you paid for.

Since it counts down whether you're playing or not (i.e. you cannot pause it), would premium time be considered something that a person paid for that is more than certain content/units? And unless the certain content/units, which were purchased to use on a free to play basis, were intended to freeze mid-stride for anywhere from 30 seconds to the duration of a match, I'd say that they might not be working as intended in some cases. People may have paid for this content so that they could play it; I do not think desynchs and rubberbanding is a feature.

[CocoaJin]

Josef Koba, on 07 September 2014 - 12:32 PM, said:

Since it counts down whether you're playing or not (i.e. you cannot pause it), would premium time be considered something that a person paid for that is more than certain content/units? And unless the certain content/units, which were purchased to use on a free to play basis, were intended to freeze mid-stride for anywhere from 30 seconds to the duration of a match, I'd say that they might not be working as intended in some cases. People may have paid for this content so that they could play it; I do not think desynchs and rubberbanding is a feature.

If the game was inaccessible, then I'd agree that premium time would be one of the few qualifying purchases...but the game is accessible and the de syncs and disconnects don't prevent you from using the premium time toward match rewards...even if those rewards suck because of opportunities lost due to desyncs and disconnects.

In addition, PGI is really good at extending premium time for time lost if the game isn't accessible due to server outages or something.

[nehebkau]

CocoaJin, on 07 September 2014 - 01:08 PM, said:

If the game was inaccessible, then I'd agree that premium time would be one of the few qualifying purchases...but the game is accessible and the de syncs and disconnects don't prevent you from using the premium time toward match rewards...even if those rewards suck because of opportunities lost due to desyncs and disconnects.

In addition, PGI is really good at extending premium time for time lost if the game isn't accessible due to server outages or something.

First, yes I did pay *real* money for my premium time. And in that purchase there was an implicit guarantee that I would be able to play, for the most part with reasonable accounting for any force majeure, during the periods I wanted to play and that there would be a reasonable level of service surrounding that subscription. (Implicit guarantees are something that is often validly referred to in consumer law). Now, being a reasonable person, I don't expect, nor think its fair, to have a full refund or anything near that but I figure, fairly, that there were/are 5 days where the poor service provided limited and hindered and even prevented my ability to redeem, through playing, the real cash value of my premium time.

What I'd like to see is a show of good faith from PGI.

[Haakon Magnusson]

nehebkau, on 07 September 2014 - 02:10 PM, said:

First, yes I did pay *real* money for my premium time. And in that purchase there was an implicit guarantee that I would be able to play, for the most part with reasonable accounting for any force majeure, during the periods I wanted to play and that there would be a reasonable level of service surrounding that subscription. (Implicit guarantees are something that is often validly referred to in consumer law). Now, being a reasonable person, I don't expect, nor think its fair, to have a full refund or anything near that but I figure, fairly, that there were/are 5 days where the poor service provided limited and hindered and even prevented my ability to redeem, through playing, the real cash value of my premium time.

What I'd like to see is a show of good faith from PGI.

I have to agree with this, lately I have been playing a LOT less even as I have premium time running. Since I found the desyncs rather un-fun... frankly I would have stopped my premium time some weeks ago if it were possible. But I am stuck with ticking premium, of which I will think very hard before buying more, if ever.

[Xeraphale]

Correct me if I am wrong, but the de-synchs are a bye-product of the implementation of the rejoin feature. Now given that most of the time the desynchs force us to quit and rejoin, isn't it self defeating?

Usually by the time we put the rejoin feature to good use we are dead.

[Quick n Fast]

only reason its that bad is cause of were u live...
try this.. open command prompt and type in... " tracert mwomercs.com " (tracert = trace route) and then wright down all the IPs that come up... then goto this site.. http://network-tools.com/ click "Lookup" on the left hand side of the screen they type the IPs in 1 by1 to see were ur traffic is being directed.. tale a close look at... ull see that its one hellofa long trip its running... only real solution is to move closer to the server.. lol

[Darth Futuza]

Kahnawake MechMaster Prime, on 07 September 2014 - 07:06 PM, said:

only reason its that bad is cause of were u live...
try this.. open command prompt and type in... " tracert mwomercs.com " (tracert = trace route) and then wright down all the IPs that come up... then goto this site.. http://network-tools.com/ click "Lookup" on the left hand side of the screen they type the IPs in 1 by1 to see were ur traffic is being directed.. tale a close look at... ull see that its one hellofa long trip its running... only real solution is to move closer to the server.. lol

I'm not sure the game servers share the same IP address as mwomercs.com

[nehebkau]

Kahnawake MechMaster Prime, on 07 September 2014 - 07:06 PM, said:

only reason its that bad is cause of were u live...
try this.. open command prompt and type in... " tracert mwomercs.com " (tracert = trace route) and then wright down all the IPs that come up... then goto this site.. http://network-tools.com/ click "Lookup" on the left hand side of the screen they type the IPs in 1 by1 to see were ur traffic is being directed.. tale a close look at... ull see that its one hellofa long trip its running... only real solution is to move closer to the server.. lol

My ping never exceeds 100 ms (averages 50 ms), and I am about a 8 hour drive away from their servers. In fact, I connect to the same fiber backbone as they do.

Thinking you know more than a comp-Eng with nearly a quarter of a century of experience ftl.

Edited by nehebkau, 08 September 2014 - 05:54 AM.

[Josef Koba]

CocoaJin, on 07 September 2014 - 01:08 PM, said:

If the game was inaccessible, then I'd agree that premium time would be one of the few qualifying purchases...but the game is accessible and the de syncs and disconnects don't prevent you from using the premium time toward match rewards...even if those rewards suck because of opportunities lost due to desyncs and disconnects.

In addition, PGI is really good at extending premium time for time lost if the game isn't accessible due to server outages or something.

Perhaps I have a different philosophy on what accessible means. The desynchs actually prevent me from playing the game in some cases. It certainly prevents me from playing the game as the developers intended or that I expected. So my purchase of premium time, which I bought and/or activated to play the game with a 50% increase in Cbills/experience (the expectation is that I am able to actually play the game rather than freeze or walk around among numerous frozen mechs), is wasted. I don't really consider the game accessible if I can enter a match, play for thirty seconds, freeze for a minute and a half, and then resynch to my dead mech. Sure, yes, I can join a match. But then it's unplayable. Is that the intent? I wouldn't really take an issue with it if it were intermittent, but it's not. It's frighteningly regular on some days. I'm not asking or a refund or anything; I'm generally pleased with what I have. But it'd be nice to be able to pause my premium time after suffering through 2/5 matches with desynch.

[LauLiao]

nehebkau, on 07 September 2014 - 02:10 PM, said:

implicit guarantee

Welcome to Oxymoron Land

[nehebkau]

LauLiao, on 08 September 2014 - 10:55 AM, said:

Welcome to Oxymoron Land

Implicit

capable of being understood from something else though unexpressed.

Guarantee

an assurance of the quality of or of the length of use to be expected from a product offered for sale often with a promise of reimbursement.

In terms of consumer law, it is implied that by selling or providing a service that the good or service will be able to be used in the manner or form which was implied by the sales contract between the two parties.

If you sell someone a screw driver it must, in fact, be capable of being used as a screw driver. Same thing goes for services. I don't understand how that is an oxymoron like "lubricating glue" would be. (btw Lubricating Glue was something that was in a chingrish set of instructions I once had)

Edited by nehebkau, 08 September 2014 - 11:33 AM.

[Bill Lumbar]

My Ping is never over 60 and I have been getting them too.