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Moving Forward, A Discussion On Moderation


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#181 Dracol

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Posted 08 September 2014 - 05:52 AM

View PostBLOOD WOLF, on 07 September 2014 - 10:38 AM, said:

How far does negative criticism go? How about having constructive negative criticism.

The kind of discussion that allows for disapproval that doesn't degenerate, is something that is lacking here on these forums.

qft

I've seen plenty of posts that discuss how a person dislikes a feature, anger at something PGI did, or their disappointment when their expectations were not met, that were not filled with derogatory terms, baseless facts, and accusations. These types of criticisms I've never seen moderated, help the community, and don't seem to be covered by the new moderation.

What I believe the new moderation is geared towards nipping in the butt are the people who, for whatever reason, want to see PGI burn to the ground and have made it their mission to continue to try and see it happen.... even if they havent touched the game in years.

I don't know what it is about the BTech franchise that attracts them, but even back in the 80's the BTech scene had a higher share of D-Bags then other table top games.

Edited by Dracol, 08 September 2014 - 05:55 AM.


#182 LORD ORION

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Posted 08 September 2014 - 05:54 AM

Can you give us the number of color coded incidents? Would be helpful in making a determination..

#183 Colonel Tequila

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Posted 08 September 2014 - 05:56 AM

Let the community police itself using downvotes - job done, simple. No extra workload on niko.

I'm still taking offers on that plane ticket to come over to PGI HQ and fix MWO. :P

#184 capt hungry

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Posted 08 September 2014 - 06:09 AM

I have no trouble with how things are handled here.

#185 Horusv2

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Posted 08 September 2014 - 06:11 AM

You should never ban people for actions which were not committed on this Forum.
This practice in which some Reddit group gets privileged support from your staff has to stop too.
You want to be taken as a serious business so pls stop acting like some hipsters who only need to concern themselves with the "cool thing of the day" regarding communications.

#186 Joseph Mallan

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Posted 08 September 2014 - 06:15 AM

View PostHorusv2, on 08 September 2014 - 06:11 AM, said:

You should never ban people for actions which were not committed on this Forum.
This practice in which some Reddit group gets privileged support from your staff has to stop too.
You want to be taken as a serious business so pls stop acting like some hipsters who only need to concern themselves with the "cool thing of the day" regarding communications.

This is as true as it gets. It's a 'what happens in Vegas' thing. If I post something offensive and deserving of repercussions on Reddit, but am a upstanding citizen here, why ban me here for what I say there? If that is happening it would seem to be a misuse of power to me.

Edited by Joseph Mallan, 08 September 2014 - 06:15 AM.


#187 PappySmurf

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Posted 08 September 2014 - 06:27 AM

[color="#b27204"]Joseph Mallan[/color]<p class="author_info">

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Posted Today, 07:15 AM

Posted ImageHorusv2, on 08 September 2014 - 07:11 AM, said:

You should never ban people for actions which were not committed on this Forum.
This practice in which some Reddit group gets privileged support from your staff has to stop too.
You want to be taken as a serious business so pls stop acting like some hipsters who only need to concern themselves with the "cool thing of the day" regarding communications.
This is as true as it gets. It's a 'what happens in Vegas' thing. If I post something offensive and deserving of repercussions on Reddit, but am a upstanding citizen here, why ban me here for what I say there? If that is happening it would seem to be a misuse of power to me.

Edited by Joseph Mallan, Today, 07:15 AM.

_____________________________________________________________________________________________________

So many of my topics and posts disappear with no explanations or reason why after a time you start to understand that what is important or relative to the game disappears and what remains is kudos to the game it does not deserve.Constructive criticism of a game or staff is intended to acknowledge the game has flaws and needs fixed. Can you imagine a forum where all posts or topics are kissasss festivals and every decision a company makes is accepted without comment?

Im sure with the new PGI Game being developed this IP(MechWarrior/BattleTech) has used up its usefulness in this company's eyes and will soon be shut down in favor of the new game being made.Some how I can see the writing on the wall MWO never really had a chance to be developed into a great GAME OF THE YEAR game or even a closer relationship to PC MechWarrior or Battletech3025 it is a shame the game was not made by a more intelligent company.

Edited by PappySmurf, 08 September 2014 - 06:28 AM.


#188 NextGame

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Posted 08 September 2014 - 06:27 AM

View PostDracol, on 08 September 2014 - 05:52 AM, said:


qft

I've seen plenty of posts that discuss how a person dislikes a feature, anger at something PGI did, or their disappointment when their expectations were not met, that were not filled with derogatory terms, baseless facts, and accusations. These types of criticisms I've never seen moderated, help the community, and don't seem to be covered by the new moderation.

What I believe the new moderation is geared towards nipping in the butt are the people who, for whatever reason, want to see PGI burn to the ground and have made it their mission to continue to try and see it happen.... even if they havent touched the game in years.

I don't know what it is about the BTech franchise that attracts them, but even back in the 80's the BTech scene had a higher share of D-Bags then other table top games.


But then because this is MWO, the modus operandi is that any constructive criticism posts from the community are just outright ignored by PGI and never taken on board. At risk of self-fulfilling prophecy, will the contents of this thread be any different?

The cynic in me understands that at best, the positive feedback will get cherry picked as validating a perceived mandate, and they will do what they were always going to do anyway.

It doesn't pay to be constructive, creative and wordy about MWO.

Edited by NextGame, 08 September 2014 - 07:06 AM.


#189 tucsonspeed6

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Posted 08 September 2014 - 06:28 AM

I all but quit the forums a few weeks ago due to the negativity. I only found out about this thread from twitter. I have a general assumption about forums that they are where fandom goes to die, and this one is no exception. I reserve my skepticism that anything will change regardless of any moderation changes, simply because it's the nature of forums.

The forums used to have a different format. It was designed from a 'fan forum' POV with sub forums for each aspect of the game. That changed when everything got grouped into the general discussion sub forum. The POV suddenly changed to 'Damage control.' So now everyone gets herded into genpop during a riot, and you wonder why anything positive is getting buried? I mean, take a look at the topics in General Discussion and ask yourself how hard it would be to control the overall attitude of everything being discussed? Make an alt account for a totally new player who has intricate knowledge of the current meta and the early history of the game, make a new thread or two or three that airs out all your dirty laundry, then go around posting the same thoughts in every other negative thread on GD until the entire first page of the sub forum becomes a graffiti wall of 'I hate PGI'

Meanwhile, everything else of substance gets buried. For example, there used to be a sub forum for mechs and builds. This sub forum used to have an awesome thread that outlined the timeline mechs and possible future mechs to be released. Then the reformat happened, and where's that thread? I'm sure it's still out there somewhere, but you'd have to search for it. Last I saw of it was weeks ago with the last new post being from weeks prior to even then. It probably died shortly after the reformat because it didn't fit into the Page 1 'copy and paste your unoriginal complaint' demographic.

You want a complaint sub forum? Then just make one. If the reformat was meant to streamline communication, then surely a complaint thread isolated as a top priority for dev communication would be even better and would satisfy all parties involved. If someone tries to post another 'Clans are P2W' thread in GD, treat it like any other Green or Blue offense, remind the poster of the rules, tell them that a thread already exists with dev eyes on it, and kill the topic. In the complaints forum, you can better control these topics. No need for dozens of 'clans are OP' threads if there's one pinned at the top with 500 pages of the same 3 thoughts repeated over and over again.

#190 BillyM

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Posted 08 September 2014 - 06:39 AM

Is the answer "spend half the resources spent moderating on developing another game mode"?

...quit swatting the hornets nest, they will just keep coming, maybe help accomplish what the community wants.

--billyM

#191 Illegal Username

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Posted 08 September 2014 - 06:53 AM

Why is all talk about the new PGI project verboten?

The OT thread was closed down.

#192 Dracol

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Posted 08 September 2014 - 07:04 AM

View PostNextGame, on 08 September 2014 - 06:27 AM, said:

But then because this is MWO, the modus operandi is that any constructive criticism posts from the community are just outright ignored by PGI and never taken on board.

Just because they didn't use it, doesn't mean its ignored.

Granted, it would be nice if they let us know why a suggestion is not being implemented. But realistically there are multiple reasons why this is not always possible:
(If they can't do it for all, then they do it to none is better than being viewed as cherry picking)
  • Suggested idea is to be used else where and details not ready to be released (PPC splash damage / burst fire ACs)
  • PGI's iterpretation of how the game plays differs then player's idea (Heat scale / ecm)
  • Coding roadblocks / game engine deficiencies (Rear mounted camera)
  • Ineffective ROI (focus all assets on making maps)
  • Idea already suggested, is currently in the pipeline to be considered or discussed during game dev planning session
And yes, some ideas have a lot of support by a large population of the community and people wonder why these are not implemented. Feedback from the devs on those would be appreciated. More posts like they did on reasons against 10 v 12 would be greatly appreciated.

Edited by Dracol, 08 September 2014 - 07:05 AM.


#193 NextGame

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Posted 08 September 2014 - 07:13 AM

View PostDracol, on 08 September 2014 - 07:04 AM, said:


Just because they didn't use it, doesn't mean its ignored.



I would actually like to believe that, but given that they consistently push through with widely unpopular ideas and balance changes shows that not to be the case.

So question for Niko then, as he would like the focus kept on himself (such an attention seeker, sheesh). Can we have a comprehensive decision on the outcome of this discussion in regards to how you (being PGI) have taken it, including which feedback both is and is not taken on board and why?

Edited by NextGame, 08 September 2014 - 07:14 AM.


#194 Xarian

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Posted 08 September 2014 - 07:40 AM

View PostNikolai Lubkiewicz, on 07 September 2014 - 12:53 AM, said:

Would you agree with the idea that we should revert to a 3-strike system for most general misconducts in the aforementioned Blue category?
Not 3 strikes specifically, and these should largely be time bans. Someone gets mouthy, banned for a day or two; someone gets mouthy every day for a month, banned for much longer. You don't want to alienate your longtime players - even if only 1% of your posts are you foaming at the mouth at someone annoying, if you post 300 times that adds up to 3 "strikes".

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It is often said to ignore those who actively ignore what you say or twist it towards their own ends. Given the prolific nature of some of these individuals, many of whom seem to spend whole work-weeks on the attack, should we make stronger efforts to remove those players who actively and repeatedly refute, deny, or ignore staff statements and announcements?
These people should be separated into two categories: those who play MWO, and those who don't. Attacks like that should be treated more harshly for people who don't actually play the game. It's one thing to complain about LRMs for weeks on end, even using strong language and bullish behavior; it's quite another to post "this game is trash" over and over.


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Do you feel it's more important for moderation to be fair and consistent (at the risk of seeming cold or authoritarian); or to handle matters on a case-by-case basis to offer individuals the benefit of the doubt (at the risk of seeming to offer favouritism or being manipulated)?
You need to be friendly. If some random guy makes an angry post then it should be treated differently from someone with a long history of support. Be fair, but don't be blind.

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Is our Name & Shame policy fair to the privacy of players, or should we be publicly flagging banned/restricted players who have been repeatedly abusive in the spirit of being more open? What about the potential risk of "bullying the bullies"?
You can name players who got banned without being abusive. Give them a "banned player" tag on their account so nobody listens to them.

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Do you feel that the creation and use of Kaetetoa has been a more open and productive way of handling simply unreasonable and unproductive threads? If not, should those be unproductive threads be un-approved or locked instead?
It's been better to move the threads. Locking/deleting them just makes you a ****.

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What kind of "positive" moderation systems (e.g. Likes. Rewards) would you be interested in us investigating or improving?
Developer-nominated posts and posters, highlighted sticky threads for helpful posts. Don't go overboard or it just starts to seem like you're pushing an agenda - people who say "the status quo is awesome!" shouldn't get recognition simply for being positive - and people who say "this is a good idea on how to change XXX!" shouldn't be denied recognition simply because PGI doesn't want to implement those changes at that time. If it's a good thread, devs should participate.

Quote

What kind of "negative" moderation systems (e.g. Restrictions, Penalties) would you be interested in us investigating or improving?
Time bans, for one. Also make it so you have to have a certain amount of time played in MWO to post in any except for a very specific forum.

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Given the increased use of alternate accounts at any time a player is suspended or banned, would you rather see the following: A) Increased thresholds on the Recruit restrictions. B ) Pay barriers placed on the forums for new accounts. C) [Your own recommendation].
Forums should have an OR filter: either you've played a significant number of games (for example, completed all the Cadet bonuses), or you've paid at least $10 for MC, etc. This is basically just IDing and dealing with spam bots who happen to be humans.

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Without naming individuals or citing cases; If you could offer a simple, polite and constructive suggestion to the staff and/or volunteer moderation team, what would it be?
Without naming individuals or citing cases; Do you have any general questions regarding the moderation system left unanswered by this post?
Be active and be open. When you take actions, make a post explaining those actions. Don't just say "prominent posters got banned" - say who it was, and why. People are going to find out, and it's better that you explain things first rather than let the banned players build up support for their bad behavior on other forums.

Also, implement a TOS violation regarding suspected forum ban circumvention! People who make alt accounts just to post more vitriol should be banned immediately. If they want to post again, they should be able to email forum staff and beg to get unbanned, and flagged with a "probationary poster" tag.

Edited by Xarian, 08 September 2014 - 07:40 AM.


#195 Bongfu

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Posted 08 September 2014 - 07:48 AM

View PostDEHK, on 07 September 2014 - 06:19 AM, said:

"CALM DOWN PEOPLE. THIS IS FOR YOUR OWN GOOD."

~Some dudes in uniform, Poland 1941


Pretty much. Oh well, guess /r/mwo will actually become a place for the banned and angry players.

#196 Mycrus

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Posted 08 September 2014 - 08:14 AM

View PostNikolai Lubkiewicz, on 07 September 2014 - 12:53 AM, said:

As you may have recently heard, a few prolific forum-goers have been permanently forum banned. The average player has nothing to be afraid of out of this. I personally delivered those sanctions, and here's why...

The players who had been removed were all with prolific long histories of being moderated by various members of the team. This would all be well and good were it not for the fact that we have observed these same individuals openly mocking us and our players in third-party channels. I have made the decision that we will no longer offer such individuals the right to use our own channels as a means to drive away new players, denigrate the positive experiences of fans, derail the constructive feedback of the average player, and just plain heckle us; Even if it means someone resorting to proving Godwin's Law correct every once and a while.


mic check... i'm still here.

btw, can i get an update on how many "strikes" i'm on?

does "strikes" degrade with time (just like driver's license points)? or is it like 4evah?

will the moderation standard apply to "white knights" as well? case in point would be the red canine that likes to stir **** thread every now and then...

btw, i like the idea of a paid forum... give us pay gated sub forum... just the thought of keeping out the space poor makes me want to buy MC again...

#197 Bishop Steiner

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Posted 08 September 2014 - 08:44 AM

CC'd from another topic, for relevance

Aside from all the silliness about moderation.

I personally don't feel like this is the end. People have been over-reacting, and blowing everything out of proportions since the dawn of time, and people have been saying this game won't last 2 months lilterally since before alpha development even began. I don't think the new game is going to cause any problems to MW:O, right now. Until they start moving key dev staff members to it. No, I'm not talking about something silly like marketing staff, or publicity, or even QA. I'm talking about critical asset developers for MW:O. Until those guys start shifting from MW:O, without new ones (wiht comparable, if not better skill) being brought in, I wouldn't worry too much about it.


Remember: People will ALWAYS find something to exaggerate, or complain about.

Can't say I find the moderation part to be silliness.

Simple truth is, there was a subset of people who posted for no reason other than to undermine the Devs, and this Community. One could argue that some felt they had justified reasons. I generally disagree. If people consistently, repeat blatant lies, exaggerated rumors, and generally, consistently play merry little Forum Anarchists, to keep the Community at a low simmer, or in some fever dream that they can get PGI stripped of the License, and some other studio will ride in and save MechWarrior (despite no one touching it with a 10 ft pole for a decade), do they belong in the community?

In the real world, there are repercussions to undermining the order of a community. Fact is, on a Online Forum, there is ZERO "right" to free speech. And the fact is, certain individuals have been abusing the general leniency on these forums for some time. These can at times, be amongst the most toxic forums. Such individuals do not provide constructive criticism, they simply look to tear the community down, be it because the game didn't unfold the way they thought it should, or because they think they are being a BD(i)H, or because certain individuals and groups simply like to watch things burn.

That is known as being a cancer. Cancer left alone, festers, and eventually kills a community and a game as surely as anything. So one must take drastic action, and cut out the cancer. Surgery is never pleasant in the short term. But if it save the life of the subject, it is worth it.


Now.

That doesn't let PGI off the hook. In my mind, it now put the burden even more squarely on them. PGI has one less excuse for issues, for not communicating with us. The millstone of certain people rampantly attacking their every word, should be reduced or removed. So now they need to step up in a big way. Communicate. Deliver. LISTEN. And when things go sideways, as will ALWAYS happen, communicate some more. The same standards we the community are held to, the Mods, volunteer or otherwise, and Devs, need to be held to, ALSO.

Our role?

CONSTRUCTIVE Criticism. When and where there are legit issues, that can realistically expect to be balanced, fixed, etc? We need to, in concise and civil manners, bring it to PGI's attention. I have actually found considerable success just tagging Russ on Twitter, and instead of being confrontational, saying "hey, discovered this issue", or "hey, had this idea". Doesn't mean everything is handled the way I want, and doesn't mean I like having to go to twitter to get it done. Perhaps now though, Russ can actually get a word in edgewise on PGI's own forums, he might use it more regularly.

There are certainly things to complain about. SOme of the Clan Balance ideas were just poorly handled. Invisible walls on 2 year old mps, etc. Yet I get the feeling that half the people doing the complaining, have never bothered to submit detailed support tickets about these things, either. And other things, we just have to accept are NOT going to change, like the Heat System. Sized Hardpoints, etc. Would they make it better? Almost certainly. And nearly 3 yrs down the rabbit hole, such a core tear down is almost certainly NOT going to happen. So stop cluttering every post opining about these things, and then decrying PGI as idiots. It just makes getting the things we can realistically expect to see fixed, harder to dig out and find.

And if that is not acceptable to folk? There's the door. Get off PGI's Boat. Go, live long, prosper. FInd a game that DOES make you happy, and go enjoy the rainbows and sunshine there. (Though I have a feeling many of the usual suspects, including the ones who were banned, will be just as miserable and complaining on other forums too, as some folks are only happy when they are making things miserable for everyone, themselves included). But there is no reason to be HERE, making themselves, and everyone else miserable, and stirring up trouble.

So me? Yeah, there are issues. And I plan to keep calling PGI out when I see them. But it is past high time this town had a Sheriff, and the riff-raff got the heck out of Dodge.

As for the continued life cycle and viability of this game? Can't say my name is Nostradamus. But it would be silly for them, at this point to abandon it, now that the "hard part" is mostly over (finally, and yes, well behind schedule). PGI is a Dev Studio on the other hand, not a Mechwarrior Studio. If you expected them to spend every cent, every waking moment, from now til eternity on MWO, then you really need a reality check. They need to develop games to grow and have a chance at being stable and healthy, as a business. But as CW get's implemented, the actual staff demand for MWO will go down, freeing up programmers for other games, which are known as Revenue Streams, which keep the lights on, and all the titles running. So if you are secretly hoping this new game fails, or that PGI loses the MWO franchise, you are really sabotaging yourself. BEcause if this new venture fails, MWO will almost certainly go dark. And since no one BUT Smith and Tinker/PGI were willing to actually pay for the license in the last decade of MWO, don't expect some major "good" studio to run in, scoop it up, and save the day. PGI fails, MechWarrior is probably dead, for a very very long time, if not permanently.

#198 RussianWolf

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Posted 08 September 2014 - 08:52 AM

I will add one thought to this.

I was a 10 year member and respected contributor on another forum (non-gaming). I left and made it known that I was leaving due to the inconsistencies in the moderation. I've been asked to come back numerous times (by the owner), but see little reason to do so as their policies and personnel haven't changed.

There are those that say "I don't go on the forums, too many trolls"

And there are those that say " I don't go on the forums, too much moderation"

And even "I don't go to the forums, the devs don't pay attention to them any way"

Edited by RussianWolf, 08 September 2014 - 08:53 AM.


#199 KingCobra

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Posted 08 September 2014 - 09:03 AM

Bishop Steiner [PGI fails, MechWarrior is probably dead, for a very very long time, if not permanently. ]

And you are right here I don't think there are in this community 1% that really want MWO to fail or be unfinished but there are 80% or more that feel MWO has taken a path that was never expected or massively wanted as a MechWarrior game in the first place.

When I say MechWarrior I think of 20+ years of really fun exciting gameplay as in in-game and zone leagues hours of fun role play as a Clanner or InnerSphere player. Spending money on MechWarrior projects like TT equipment or Fan Books ETC.

When I say BattleTech I think of playing 3025 or all the PC MechWarrior leagues I played im that went by TRO and stock rules.

When I say MWO I think of what this game could have truly been like if the DEVS would have asked the community what they wanted in a MechWarrior/BattleTech game in the first place and would have built it.Many would say ow no! it would not have worked but in my opinion if PGI would have built the game everyone wanted from true Characters to play in the BattleTech/MechWarrior universe to Solaris to Chat/Lobby Launchers for leagues to PVE/Coop solo and group missions and much more MWO would have been a true Game Of The Year with millions enjoying this game IP and paying PGI/IGP millions a year in revenue.

#200 Sarlic

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Posted 08 September 2014 - 09:04 AM

View PostDracol, on 08 September 2014 - 05:52 AM, said:

qft

I've seen plenty of posts that discuss how a person dislikes a feature, anger at something PGI did, or their disappointment when their expectations were not met, that were not filled with derogatory terms, baseless facts, and accusations. These types of criticisms I've never seen moderated, help the community, and don't seem to be covered by the new moderation.

What I believe the new moderation is geared towards nipping in the butt are the people who, for whatever reason, want to see PGI burn to the ground and have made it their mission to continue to try and see it happen.... even if they havent touched the game in years.

I don't know what it is about the BTech franchise that attracts them, but even back in the 80's the BTech scene had a higher share of D-Bags then other table top games.


My intention is never ment to burn or pitchfork PGI to the ground. Like others, voices are here to be heard. I know my post is a bit negative, but i try to explain this on polite manner for PGI's benefit. It's a discussion.
I only can hope PGI is learning from mistakes and actually try to adapt and evolve. I am no mean to flame or bait negativity around. But considering the latest news brought to the Community i had no choice to express myself now and here.

They have to earn my trust back.

I only can hope that PGI will see rework their current develop cycle and make roam for vast improvents. For example communication channels, development cycle, balance issue and even scratch behind their ears regarding design decisions.

"Oh hey let's dig that wonderful thread about heatscale up and try these variables on the public test server". A small change proposed from the Community can earn alot of respect from the playerbase because your listenjng and trying to make a difference with this solution. Even if it does not work, make it clear. Communication is a big key. As i have said before. The Community is a hidden power.

All i ask is clear, crisp and transparant communication. What happened? Why is this not working? Why didnt you use that feedback? Explain. Adapt & learn new solutions. A great example is Karl answering questions in the Off-topic section. Niko is doing a fine job as a community manager. But i would like to see more involvement from other developers.

Do you see where i am going? Communication with (paying) customers is so important. Look at other companies. How are they interacting with their customers, and how can i improve my development cycle to avoid too many issues with the engine again?

This is my final reply in this thread, i do not want to take it too much off-topic.

Edited by Sarlic, 08 September 2014 - 09:29 AM.






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