21 replies to this topic

[Zolaz]

Russ Bullock, on 13 September 2014 - 07:21 PM, said:

I will check in on this but I thought the backlog was brought under control.

I don't think the IGP staff was very motivated the last couple of weeks, so things piled up.

Also I have to wonder if any emails or tickets are getting lost in outer space with the transition - shouldn't be.

Hey Russ, why cant Support fix my problem? My Premium Time counting down for over a week and now about to hit the 2nd week. I cant even get an email or word back from them. What is going on?

[Zolaz]

Ok, sent a PM to Russ and got a reply saying he would talk to the Customer Service people in the morning. Received an email from Niko saying that it was impossible to turn off Premium Time once it was started. Read that and I was a sad panda. Then Niko says that they did however leave a generous portion of Premium Time banked.

I went in and looked on my account and I have to say that I agree with Niko. PGI had put 166 days of Premium Time in there. Sad panda no longer. This wasnt my first time dealing with Support, but it has been the one where I felt PGI took care of me. My first email went out on Sept 1 and there was some frustration on my part, but I feel like PGI made it right.

Everyone out there who is having trouble with Support, keep your chin up. I hope PGI helps you out like they did for me.