Support Backlog - Update!
#81
Posted 19 September 2014 - 03:12 PM
When I attempt to do so I am unable to choose a subject and the system refuses to send a message.
Am I the only one? What should I do?
#83
Posted 20 September 2014 - 06:27 AM
#84
Posted 21 September 2014 - 09:45 AM
The Bug is thermal vision on these maps works best beyond 700m, when thermal vision is not supposed to work beyond 700m.
#85
Posted 24 September 2014 - 01:20 PM
#86
Posted 25 September 2014 - 07:42 AM
#87
Posted 29 September 2014 - 02:05 PM
#88
Posted 29 September 2014 - 02:10 PM
Marklarnumba2, on 29 September 2014 - 02:05 PM, said:
I just got notification that the ones I was talking about earlier in the thread were marked solved.
Now, I tend to get notification erratically, so that may not mean anything, but it gives some idea (I hope!)
#89
Posted 29 September 2014 - 10:43 PM
I expected the delay due to the good communication on the forums lately so no big deal, plus I got reimbursed for the weapons and items I lost due to the bug I reported
Thanks for taking the time to reassure me that my support item was not being ignored. If this is how the backlog is being handled, I'm sure we will reach a point where the focus can shift to handling new bugs quickly.
Edited by TamerSA, 29 September 2014 - 10:44 PM.
#90
Posted 02 October 2014 - 12:17 PM
Great work, and I seriously can't tell you how relieved I am. You guys certainly came through for me.
#91
Posted 03 October 2014 - 07:39 AM
Support ticket #141695
#92
Posted 03 October 2014 - 08:37 AM
#93
Posted 03 October 2014 - 01:58 PM
#94
Posted 06 October 2014 - 10:31 AM
#95
Posted 06 October 2014 - 10:58 AM
Ghostwolfe, on 06 October 2014 - 10:31 AM, said:
You might notice my post at the top of this page. I got a reaction to my ticket the same day. So that would mean it was handled within 48 hours.
I don't call handling a cal within 48 hours a serious backlog. So either they pay specific attention to the subject of incoming calls (mine had 'team killer' in the subject line) or posting in this thread helped my call get priority. I assume it's the first case. Like I said in my post above, these types of calls affect many people instead of a single one.
#96
Posted 07 October 2014 - 12:55 PM
Okay, we're well past-due for an update in this thread. Apologies for that.
Any frustration resulting from a response delay is totally justified, so don't feel in the wrong if you've since updated your ticket with some stern words. We completely understand, and we apologize sincerely for the delay.
As Russ mentioned earlier we are continuing to prioritize certain tickets at the moment, particularly those regarding transaction and purchasing issues. That being said, the majority of these have either been resolved or are pending further action. If you have still not received a response to your ticket regarding a purchasing issue, please let me know through a PM. Please note that some users are experiencing new issues regarding the completion of their PayPal transactions. If you have not yet submitted a ticket regarding this issue, please do so with your transaction details included.
Beyond that, a good portion of the remaining tickets fall into a few distinct groups of related issues. Now that the transaction issues have started to stabilize we will be making renewed efforts to resolve these problems. Speaking for myself, technical problems that are preventing users from playing MWO are currently the priority, followed by issues that are causing unstable performance. Other members of the support staff continue to focus on billing and moderation issues on a case-by-case basis.
Please be assured that we are making every effort to resolve all outstanding tickets.
#97
Posted 08 October 2014 - 01:31 AM
Almost as bad as the Ingress Portal Submission turnaround time...
#98
Posted 08 October 2014 - 06:50 AM
However the bug I reported in that ticket got patched last patch so I think they have read it. So thanks for that
OH and big thanks for the compensation you mentioned in the letter. This is huge! (I don't wanna tell what it is or otherwise everyone will spam you with unimportant stuff to also get it but again thanks!
Indeed I find the communication great in the last weeks so I decided to lift my MC ban and buy some more MC for more mech bays and camo.
Edited by TexAss, 08 October 2014 - 08:02 AM.
#99
Posted 08 October 2014 - 09:46 AM
#100
Posted 08 October 2014 - 10:30 PM
I am very impressed.
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