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1 Year Customer Appreciation Program - Feedback


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#201 Rogue Jedi

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Posted 15 September 2014 - 11:51 AM

View PostNapes339, on 15 September 2014 - 11:41 AM, said:

A quick question.

I purchased a Stormcrow a la carte a few months ago. If I purchase the Masakari clan package today can I ask for a refund/deduction for the 55$ I spent on the original a la carte purchase?

people have been upgrading from a la carte to packages including the mech they got a la carte.

contact support@mwomercs.com they should be able to help

#202 Hobo Dan

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Posted 15 September 2014 - 11:51 AM

#freeCN9-AH #CN9-AHfreed

Edited by Hobo Dan, 15 September 2014 - 11:51 AM.


#203 SpiceMelange

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Posted 15 September 2014 - 11:51 AM

Hurray!!

#204 DDDs

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Posted 15 September 2014 - 11:52 AM

View PostBilbo, on 15 September 2014 - 11:48 AM, said:

Check the archived stats on your stats page and add that to your current. Should give you a pretty good idea. Plenty of time to make up the difference if aren't there yet.

I've got well over 3,000 if I do that. Current stats add up to about 700+ matches but I don't remember if they changed stat tracking before or after launch.

#205 Blackfang

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Posted 15 September 2014 - 11:53 AM

Simply AMAZING!!! Looking forward to getting my King Crab, Atlas AND Centurion. Will be buying into the clan invasion round 2 mechs as well.

I love this...

#206 Ozric

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Posted 15 September 2014 - 11:53 AM

OK, now that I have a few minutes to calm down I can give you the thanks you deserve for the free mechs, mechbays, MC and cockpit items that add up to making this the best package reward you have ever made. Many props.

/engage rant

But using the hero version of the ever popular Mad Dog as the reward for people who already have everything/lure for those that don't, is quite frankly in very bad taste. $370 is a crazy amount of money to expect someone to put out for a single mech if the Mad Dog is all that you are after, and the cbill bonus version of such an iconic mech is obviously something genuinely desirable. Meh and humbug, and meh, and also, four months from pre-release to release? I thought you were done with those kind of time scales.

Many of us saw this coming when Russ teased wave 2 last week of course. The vulture was the logical reward mech precisely because it was so desirable. What other mech stood a chance of attracting anybody to picking up the old clan pack? And perhaps more importantly, ensure that as many current clan pack buyers pick up the full wave 2 pack as well? I guess it's just that your recent change of form had given me hope that you would choose another path.



Now clearly I am suffering from a bad case of sour grapes, and some might say, bitter envy. At least I am aware of it, and it's not without cause. The Vulture is my favourite mech of all time and I have been looking forward to it since the moment I heard of this MWO game that might be being made, but paying that much $$$ for it is just impossible. Free mechs are awesome and all but as I no longer play IS they mean nothing to me, and all I will be seeing on reward day is all the people piloting my favourite mech four months before I do, and in a cbill bonus version I will never own. Humbug, and more humbug. And q_q

/rant disengaged

So basically well done for the reward scheme. It's a great gift to the community and a real sign that you are turning things around. It's way more inclusive than I expected and will send waves of positive MWO chatter across the interwebs.

But damn you for the Vulture deal. Damn you right in the ear.

#207 Mick Mars

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Posted 15 September 2014 - 11:53 AM

It took something like this to bring me out of my MWO semi-retirement. While I have not publicly said so, I have felt for a long time that PGI should have shown more appreciation, especially to founders. I am glad that PGI has decided to do this event, it will cause me to play some MWO again... at least till I get sick and tired of Ghost Heat ( which is the main reason I stopped playing in the first place).

TLDR: Kudos to PGI, but get rid of the infernal ghost heat ffs!

#208 N a p e s

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Posted 15 September 2014 - 11:53 AM

View PostRogue Jedi, on 15 September 2014 - 11:51 AM, said:

people have been upgrading from a la carte to packages including the mech they got a la carte.

contact support@mwomercs.com they should be able to help


Thanks Rogue Jedi.

#209 Bilbo

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Posted 15 September 2014 - 11:54 AM

View PostDDDs, on 15 September 2014 - 11:52 AM, said:


I've got well over 3,000 if I do that. Current stats add up to about 700+ matches but I don't remember if they changed stat tracking before or after launch.

Stat's were wiped at launch, if I recall correctly. But if you have 700 under current you should be golden.

#210 Nehkrosis

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Posted 15 September 2014 - 11:55 AM

LEGENDARY!!!!!!!!

#211 Votanin FleshRender

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Posted 15 September 2014 - 11:55 AM

Sorry if this is answered already, but 11 pages is hard to sift through on my phone.

I only purchased a couple a la carte clan mechs, but if I get the top tier clan wave 2 package, does that qualify for the "top tier" reward?

#212 Mazerius

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Posted 15 September 2014 - 11:55 AM

Wow thanks PGI, I felt I got my monies worth with the packs I bought but dayum, I'll take the freebies too, give me all the freebies!! >.>

P.S. Dont think this lets you off the hook for the URBIE <---- make it happen :D

#213 Lily from animove

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Posted 15 September 2014 - 11:56 AM

yay free fatlas!!! now one more and I can max them out.
And wow a big crabby cab.

#214 Levon K

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Posted 15 September 2014 - 11:57 AM

This is an unbelievably outstanding gesture. I knew you had it in you.

(See my sig)

#215 Viges

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Posted 15 September 2014 - 11:57 AM

Now we have a happy place on the forums. Nice! :)




hey crabs :D

#216 Lanceafer

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Posted 15 September 2014 - 11:57 AM

*tear*

Thanks guys. Not often you go to a birthday party for someone else and you get all the gifts.

#217 Jack Avery

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Posted 15 September 2014 - 11:57 AM

ZOMG 'Mechs!

And awesome!

And 'Mechs that are awesome!

#218 DDDs

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Posted 15 September 2014 - 11:59 AM

View PostBilbo, on 15 September 2014 - 11:54 AM, said:

Stat's were wiped at launch, if I recall correctly. But if you have 700 under current you should be golden.

I sure hope it was at launch. As much as PGI's new direction is good, it still doesn't change the fact that desync makes every match unplayable for me and SRMs still blow balls. Slogging through matches to reach that 100 would have been hell.

#219 Amro One

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Posted 15 September 2014 - 12:00 PM

Only 30%, for Founder mechs. Come one, give us a reason to shows these things in Combat, 35% lets be honest, lol

#220 Ostre

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Posted 15 September 2014 - 12:00 PM

Thanks for the acknowledgement, most only worry about new customers, forgetting the loyal ones.





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