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Make Customer Appreciation Mechs Based On Money Spent


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#41 dario03

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Posted 18 September 2014 - 04:25 PM

View PostGriggio, on 18 September 2014 - 04:11 PM, said:

Ok so you invested in a partial package, which means you're getting the custom AS7-S. Hmm custom Atlas, not horrible, unique paint and 30% C-bill bonus

If you bought MC which most of us have at some point so now lets throw in the Custom CN9-AH. Custom paint, 30% C- bonus. Ok not too shabby. I've heard good things about the CN9-AH before they removed it.

Uh oh. Didn't buy a top tier Founders, Phoenix, Clan Wave1. Let's see what I miss out on. Hmmm King Crab custom varient 30% c-bill bonus, unique geometry (Clan wave 1 owners will understand when I say.....whoopie /sarcasm), which becomes available on the same day as the MC variant only minus the custom paint and c-bill bonus. Not to bad especially since if you didn't have the cash or chose not to spend that much you can now get it for less money then having to run out and dump a ton of money for a bunch of mechs you don't want

Honestly are you really missing out on that much? Not trying to be offensive, but if you sit back and really look at it are you really missing out?

What the original intent of the thread was is mute to the point that people are making this sound like King Crab is only going to be available to Top Tier players period or I invested X amount of dollars and this guy over here is getting this, unfair!

Now if this was like the Mad Dog situation that's understandable. Even I wasn't too keen on how that was run.


It might not be that much (it depends on the persons view). But Is making a second way to get a King Crab based on this suggestion really going to hurt anybody?
And I did mention making the Mad Dog available as well.

Edited by dario03, 18 September 2014 - 04:27 PM.


#42 Sandpit

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Posted 18 September 2014 - 04:29 PM

View PostSolomon Ward, on 18 September 2014 - 04:21 PM, said:


I miss out on a 30% C-Bill Crab till they release a Hero - well i won´t i rather buy Clan mechs which will collect dust but i hope they reevaluate their definition of loyal customer.



Why is that understandable ?

Because you care about the Mad Dog.
I don´t.
When i played Tabletop there were no Clans.
I am a 3025 guy.

I don't think it's anything personal, everyone has different perspectives, opinions, and priorities. For me, I could care less about the Mad Dog, but that doesn't mean I can't appreciate those who do. ;)

#43 AntharPrime

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Posted 18 September 2014 - 04:29 PM

I qualify for everything except for the Vulture and sure I would like that my $120 purchase for the Dire Wolf package qualify me for the Vulture I can accept that I don't get it. Of course that is the only thing that keeps me from buying the new $120 package as all the Clan mechs I wanted minus the Vulture were in the wave 1 $120 package. I couldn't justify $240 for mechs I didn't really want and now I'd have to drop $240 to get the Vulture and I can't justify that. Too bad they didn't just split the original clan war packages into 2 groups of $120 but I can imagine that IGP had a big role to play in that decision.

#44 Valore

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Posted 18 September 2014 - 04:29 PM

Its a valid point that there might be people who spent money in different ways, meaning they don't qualify for certain rewards.

However, I think an argument could be made that the top tier rewards here are geared towards people who just throw money at PGI. If you did that, you're safe.

For those who say 'its unfair, people who got Overlord at 80 get free King Crab, I don't and I spent hundreds', let me put it to you this way. I got the Overlord package, and I don't use ANYTHING in it. Its a terrible package imho. Should I be asking PGI to give me back my USD80 since I already got my King Crab reward for backing both Clan and Founders top tier?

#45 dario03

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Posted 18 September 2014 - 04:37 PM

View PostValore, on 18 September 2014 - 04:29 PM, said:

Its a valid point that there might be people who spent money in different ways, meaning they don't qualify for certain rewards.

However, I think an argument could be made that the top tier rewards here are geared towards people who just throw money at PGI. If you did that, you're safe.

For those who say 'its unfair, people who got Overlord at 80 get free King Crab, I don't and I spent hundreds', let me put it to you this way. I got the Overlord package, and I don't use ANYTHING in it. Its a terrible package imho. Should I be asking PGI to give me back my USD80 since I already got my King Crab reward for backing both Clan and Founders top tier?


You could say that for anything though. Maybe somebody bought all the hero mechs but doesn't actually use them. Maybe they also bought $120 clan pack and don't use them. That would be far more than the cost of Phoenix Overlord.

#46 Lukoi Banacek

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Posted 18 September 2014 - 04:40 PM

View PostBishop Steiner, on 18 September 2014 - 10:02 AM, said:

Geez.

While I don't disagree that it would be probably a better way, I do love how even when PGI tries to do something nice, and under no obligation to do so, people still get upset.

Seriously, here's an idea, how about PGI just say screw it, and not offer anything to anyone, so nobody get's their feelings hurt?



How is dario upset? I think he's offering reasonable alternative method here, one worth considering by PGI. Stop being overly sensitive FOR PGI.

They can be sensitive for themselves. And if nothing else, it engenders a decent discussion for future considerations for PGI. They are clearly still heading up the learning curve (good thing imo), so stop assuming it's adversarial to offer options, a different way of doing things or providing a differing perspective.

#47 Valore

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Posted 18 September 2014 - 04:46 PM

View Postdario03, on 18 September 2014 - 04:37 PM, said:


You could say that for anything though. Maybe somebody bought all the hero mechs but doesn't actually use them. Maybe they also bought $120 clan pack and don't use them. That would be far more than the cost of Phoenix Overlord.




My point is that their reward tier for the King Crab and Mad Dog seems to be 'Here, this is for people who bought almost everything we offer'. Remember, end of the day, reward schemes aren't usually altruistic ;)

This is their way of saying 'Want cool stuff? Well if you chronically throw money at us in the way we want, we'll give it to you', to basically LEAD/COERCE/GUIDE (use the term you prefer) you into spending money the way THEY want.

If anything, I think you should be suggesting in the future they ALSO take into consideration total MC purchases on a year to year basis and offer a seperate reward for that. I think that's more appropriate. I'm sure they'd be more than happy to reward heavy MC buyers as well.

Edited by Valore, 18 September 2014 - 04:47 PM.


#48 Griggio

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Posted 18 September 2014 - 04:49 PM

View Postdario03, on 18 September 2014 - 04:25 PM, said:


Is making a second way to get a King Crab based on this suggestion really going to hurt anybody?
And I did mention making the Mad Dog available as well.


Totally doesn't hurt to throw it out there an suggest it. I don't agree with it, but if even Russ popped in here and put on his wizzard robe and hat and said "Free King Crabs for everyone!" I'd be perfectly ok with it.

It's less about the "I don't want other people to get what I have" and more like "we kinda got a crap-load of free stuffs across the board should we really be asking for more."

Quote

[color=#959595]I don't think it's anything personal, everyone has different perspectives, opinions, and priorities. For me, I could care less about the Mad Dog, but that doesn't mean I can't appreciate those who do. [/color] ;)[color=#959595] [/color]


Except when someone asks me a question and then answers it for me :P

But since he asked ......Mad Dog.........cool mech pretty neat.......sorry I don't swing that way I'm a Loki kind of guy B)

And to be honest $360.00 in packs does cross that unseen line of insanity. Though if they were like me since Wave 1 it's been a slow steady upgrade a little bit at a time till I hit the top, and I have the extra funds at the moment so I went all in for wave 2.

Edited by Griggio, 18 September 2014 - 04:50 PM.


#49 Bishop Steiner

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Posted 18 September 2014 - 04:49 PM

View PostLukoi Banacek, on 18 September 2014 - 04:40 PM, said:



How is dario upset? I think he's offering reasonable alternative method here, one worth considering by PGI. Stop being overly sensitive FOR PGI.

They can be sensitive for themselves. And if nothing else, it engenders a decent discussion for future considerations for PGI. They are clearly still heading up the learning curve (good thing imo), so stop assuming it's adversarial to offer options, a different way of doing things or providing a differing perspective.

Sensitive for them? Lol. Cute.

Yes, PGI makes a loyalty gesture, unsolicited. People complain about how they did it. I'm sure that will incite them to want to pursue further actions in the future.

Maybe people need to stop feeling that they should be entitled to everything people give away? Yeah, it's not the way I probably would have set up the program. But it ain't my program. Ain't my company.

Maybe people should at least first try saying "Thank You" for what they did get, before complaining about what they did not?

*SMH*

#50 Bishop Steiner

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Posted 18 September 2014 - 04:54 PM

View PostRedshift2k5, on 18 September 2014 - 10:38 AM, said:

I'm still pretty miffed that I paid as much as/more than some users and don't qualify for the King Crab, so yes, I support taking a user's aggregate spending into account

$120 legendary founder counts, $80 overlord counts, but not the $120 Daishi pack or my total aggregate which is closer to $200.

How do you think I feel? I've bought FOUR top tier packages, and the Sabre Reinforcements. And I only get teh 1 King Crab reward. Gosh, I should get at LEAST Four sets.

(as long as we are riding the entitlement train, here)

#51 dario03

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Posted 18 September 2014 - 04:54 PM

View PostValore, on 18 September 2014 - 04:46 PM, said:




My point is that their reward tier for the King Crab and Mad Dog seems to be 'Here, this is for people who bought almost everything we offer'. Remember, end of the day, reward schemes aren't usually altruistic ;) This is their way of saying 'Want cool stuff? Well if you chronically throw money at us in the way we want, we'll give it to you'.

If anything, I think you should be suggesting in the future they ALSO take into consideration total MC purchases on a year to year basis and offer a seperate reward for that. I think that's more appropriate.

But I am suggesting they reward people that chronically throw money at them. Thats actually the whole point. People that buy those packs might spend a lot of money but then again maybe they don't. But there are people that have thrown hundreds but didn't buy a top tier package so they don't get a King Crab. But people who potentially only spent $80+$7 do. That just doesn't make sense to me.
Heck you could have bought $60 founders, $60 phoenix, $30 reinforcements, $210 clan, $90 wave 2, and $200 MC and you still wouldn't get the KC. That is $660 spent but some how it makes sense that you wouldn't get the KC. At least in that example you could just do a slight upgrade and get it but still you shouldn't have to, you definitely were a bigger supporter and chronic spender than somebody that just bought Overlord and a tiny bit of MC.

#52 Glamdring

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Posted 18 September 2014 - 04:56 PM

View PostDONTOR, on 18 September 2014 - 12:07 PM, said:

I better get a dropship for the money I have spent then!


I know right.... I must have spent over $700, and I'm about to grab clan 2nd wave. I want a custom paintjob dropship that plops me down in the middle of the map 2 minutes after the match starts, playing into music of my choice with strobe lights and fireworks.

#53 Bishop Steiner

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Posted 18 September 2014 - 04:57 PM

View Postdario03, on 18 September 2014 - 04:54 PM, said:

But I am suggesting they reward people that chronically throw money at them. Thats actually the whole point. People that buy those packs might spend a lot of money but then again maybe they don't. But there are people that have thrown hundreds but didn't buy a top tier package so they don't get a King Crab. But people who potentially only spent $80+$7 do. That just doesn't make sense to me.
Heck you could have bought $60 founders, $60 phoenix, $30 reinforcements, $210 clan, $90 wave 2, and $200 MC and you still wouldn't get the KC. That is $660 spent but some how it makes sense that you wouldn't get the KC. At least in that example you could just do a slight upgrade and get it but still you shouldn't have to, you definitely were a bigger supporter and chronic spender than somebody that just bought Overlord and a tiny bit of MC.

And the point is valid.

It would be great, like Valore says, to suggest it, to remember for future giveaways. But to have PGI offer this loyalty reward out of the blue, and have people complain because they don't like how it was done, is pretty ingracious.

#54 Valore

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Posted 18 September 2014 - 04:57 PM

I know people who have SEVERAL gold mechs. I don't see them here in the forums demanding things.

I think Bishop has it exactly right. This was a freely given bonus, and a reaction like this thread seems churlish.

As I said, I think its a fair point if people want to say 'maybe a reward for heavy MC buyers would be fair too'. That's probably a more reasonable approach.

#55 AntharPrime

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Posted 18 September 2014 - 04:57 PM

View PostBishop Steiner, on 18 September 2014 - 04:54 PM, said:

How do you think I feel? I've bought FOUR top tier packages, and the Sabre Reinforcements. And I only get teh 1 King Crab reward. Gosh, I should get at LEAST Four sets.

(as long as we are riding the entitlement train, here)

Almost the same here, Founders, Phoenix and $120 Clan and I don't get the a second King Crab. Poor old me, I should be compensated with an Urbanmech.

Edit: Note the sarcasm, I like what I am getting.

2nd Edit: It wouldn't hurt to release an Urbanmech though.

Edited by AntharPrime, 18 September 2014 - 04:59 PM.


#56 Ghogiel

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Posted 18 September 2014 - 04:58 PM

View PostAgent 0 Fortune, on 18 September 2014 - 01:42 PM, said:

I but I agree with the notion that people people who financially support the game outside of packages deserve a reward, like a CN9-AH. I think it would even be fair to include a Whale bonus for players who spend $300, maybe a non-custom/prime King Crab.

I can agree with that. I'm not even near 300 not counting packages.

#57 Bishop Steiner

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Posted 18 September 2014 - 04:58 PM

View PostGlamdring, on 18 September 2014 - 04:56 PM, said:


I know right.... I must have spent over $700, and I'm about to grab clan 2nd wave. I want a custom paintjob dropship that plops me down in the middle of the map 2 minutes after the match starts, playing into music of my choice with strobe lights and fireworks.

Please don't get me started on the whaling..... I'm pretty sure with what I have spent here, I have the Japanese whaling fleets lickign their chops to find me. *sigh*

#58 Griggio

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Posted 18 September 2014 - 05:01 PM

View PostValore, on 18 September 2014 - 04:57 PM, said:

I know people who have SEVERAL gold mechs. I don't see them here in the forums demanding things.

I think Bishop has it exactly right. This was a freely given bonus, and a reaction like this thread seems churlish.

As I said, I think its a fair point if people want to say 'maybe a reward for heavy MC buyers would be fair too'. That's probably a more reasonable approach.



I'm pretty sure I read multiple gold mech holders could gift their extra Masaraki accounts. Where are these people? Find them, bathe them, then bring them to the masses!!

#59 Bishop Steiner

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Posted 18 September 2014 - 05:01 PM

View PostValore, on 18 September 2014 - 04:57 PM, said:

I know people who have SEVERAL gold mechs. I don't see them here in the forums demanding things.

I think Bishop has it exactly right. This was a freely given bonus, and a reaction like this thread seems churlish.

As I said, I think its a fair point if people want to say 'maybe a reward for heavy MC buyers would be fair too'. That's probably a more reasonable approach.

On point. Believe me, it isn't like I have a vested interest to somehow magically keep the KGC to a select few. Heck, I would have been OK if they had declared a Crab Buffet for everyone who plays the game.

It's when PGI steps up, out of the blue, makes a very nice gesture, of which pretty much anyone who has ever supported the game gets SOMETHING, and then people start complaining. It's like your grandparents get you a Xbox for christmas, then you complain because they got your cousin a Playstation.

Churlish may indeed be the term to describe it.

PGI did something nice. Can't maybe we say "Thank You"?

#60 dario03

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Posted 18 September 2014 - 05:02 PM

View PostBishop Steiner, on 18 September 2014 - 04:57 PM, said:

And the point is valid.

It would be great, like Valore says, to suggest it, to remember for future giveaways. But to have PGI offer this loyalty reward out of the blue, and have people complain because they don't like how it was done, is pretty ingracious.


I actually did make this suggestion before PGI announced these customer appreciation rewards. And like I said this wouldn't hurt anybody and would make the customers that don't want clan mechs happy without needing to re-release phoenix which a lot of people are against for whatever reason. And I have said that they didn't have to do any of this stuff and it was nice surprise. I just think it would be better if done this way instead.





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