Just Finished Processing A Batch Of Paypal Transactions For Clan Wave Two.
#1
Posted 18 September 2014 - 06:49 PM
Check the website to see if your mechs are now list correctly! http://mwomercs.com/wavetwo
We have one more big processing batch to go, and then after that we should be good. Anything bought today that didn't show up, just give it to tomorrow. Anyone who spent money has a mech coming, just let the system process.
Couple of notes:
* Make sure you're logged in when you check the website to see if it lists your package as owned.
* Paypal security measures, like two-factor authentication, aren't supported by our payment processor, Playspan Ultimatebox. To pay with paypal, you'll need to temporarily disable it, pay, then re-enable it. Very annoying, we know. We're asking Playspan to catch up.
* Some of you accidentally double-paid. Please contact support@mwomercs.com and we'll refund you the extra payment ASAP.
* A La Carte for Wave Two is still coming, for those of you who want just a Mech.
* Upgrade path for the Masakari from A La Carte is still coming. CSRs can't currently help you with that. For those of you worried about upgrading to qualify for the Mad Dog, please don't worry. We will make sure you have a chance to upgrade no matter what. : )
* If other payments you've made haven't gone through, or you've doublepaid, etc, and you're not getting any results from the CSRs, please send me a PM. I will make sure you are taken care of.
#2
Posted 18 September 2014 - 06:51 PM
In short, tell us how we actually know if we have it and where to look to determine this.
#3
Posted 18 September 2014 - 07:05 PM
Blueduck, on 18 September 2014 - 06:51 PM, said:
He did. Make sure you're logged in, go to http://mwomercs.com/wavetwo, and check to see if the package you bought says OWNED instead of BUY underneath it.
#4
Posted 18 September 2014 - 07:06 PM
All it say was go to the page but I didn't know it what to look for after that. Thanks for the reply.
Edited by Blueduck, 18 September 2014 - 07:07 PM.
#5
Posted 18 September 2014 - 07:07 PM
Also you need to put it in clearer font when the mechs will be delivered. The Mad Dog upgrade is clear enough that it will be delivered on the 23rd of this month, but all I have to go on for the rest of the mechs is that little fine print which states: "Polygon Camo will be delivered with the mechs on the 16th of December." Worded like this, it can be open to interpretation.
So if the rest of the Wave 2 mechs will be delivered on the 16th of December, that's fine. Just display it like you do for the Mad Dog and you should be good.
Edited by Mechwarrior Mousse, 18 September 2014 - 07:08 PM.
#6
Posted 18 September 2014 - 07:08 PM
They even delayed this by two days for this?
#7
Posted 18 September 2014 - 07:13 PM
Is that normal?
Or should it say purchased?
#8
Posted 18 September 2014 - 07:35 PM
Carrioncrows, on 18 September 2014 - 07:13 PM, said:
Is that normal?
Or should it say purchased?
That's normal. You qualify! We'll be updating the database soon and you'll see that you qualify when we do that. : )
#9
Posted 18 September 2014 - 07:51 PM
#10
Posted 19 September 2014 - 12:29 PM
#11
Posted 19 September 2014 - 12:38 PM
#12
Posted 19 September 2014 - 01:01 PM
3 user(s) are reading this topic
0 members, 3 guests, 0 anonymous users