20 replies to this topic

[Keith66AH]

I had preordered the new clan pack and was charged the $120 as expected. I was also charged after the fact $3.36. It shows as a Foreign Transaction Fee.

I ha purchased numerous other things including MC, Premium Time, and the Wave 1 Clan Pack and have never received this fee before.

What's this all about? Has anyone else gotten it? Is this because of the way it was purchased?

This sort of thing would surely affect any future purchases. And yes I submitted an email to support.

[Bilbo]

The fee is from your bank or CC. If you don't live in Canada you will be subject to it. Nothing Support can do about it.

[Scratx]

I'll have to take a look myself if I am getting hit with anything more after PGI's "liberation" from IGP. While it's not a big damper, it surely isn't a good thing if I start getting higher transaction fees.

[Mawai]

Bilbo, on 23 September 2014 - 06:05 AM, said:

The fee is from your bank or CC. If you don't live in Canada you will be subject to it. Nothing Support can do about it.

Not sure about that since as far as I know the packages are denominated in US dollars. I'm not sure if they are actually sold from the US or not.

Extra fees would depend on the method you used to pay. My credit card only charges the exchange rate for example. On the other hand, some ATMs I have used charge an extra fee for the service. Depending on your method of payment, the payment company could be charging you a fee for service that is completely independent of PGI and out of their control.

On the other hand, if PGI's payment provider is charging additional fees on top of the cost of the packages from PGI then I would say that PGI needs to find a different payment processing provider or absorb the costs internally since the customer should be paying only the cost of the package itself ... not an additional usage tax to the company providing the payment service.

[Bilbo]

Mawai, on 23 September 2014 - 06:15 AM, said:

Not sure about that since as far as I know the packages are denominated in US dollars. I'm not sure if they are actually sold from the US or not.

Extra fees would depend on the method you used to pay. My credit card only charges the exchange rate for example. On the other hand, some ATMs I have used charge an extra fee for the service. Depending on your method of payment, the payment company could be charging you a fee for service that is completely independent of PGI and out of their control.

On the other hand, if PGI's payment provider is charging additional fees on top of the cost of the packages from PGI then I would say that PGI needs to find a different payment processing provider or absorb the costs internally since the customer should be paying only the cost of the package itself ... not an additional usage tax to the company providing the payment service.

I bought with a CC from the US. I got an international transaction notice, though my CC company did not charge a fee. My bank does charge the fee. I don't recall whether or not PayPal charges the fee or not.

[Keith66AH]

According to my bank the fee is from PGI, not them.

[IceSerpent]

CC companies usually only charge fees if currency conversion is involved. At least I don't recall ever having to pay any kind of "foreign transaction fee" when that was not the case.

[Kain Demos]

When I ordered the Masakari pack (and my Legendary Founder pack) I did NOT get hit with the fee.

I only got the 2.99 with the most recent fee and Russ has stated that since the IGP split they have a new provider handling all payments.

It must be something this new provider charges.

[Ghogiel]

Interesting. I have never been charged an extra fee and I'm in the UK. I've only paid the stated price.

I only used a debit card and not a credit card.

I'll probably find out if it's changed myself at some point this week.

[Quick n Fast]

wait.. ur upset cause u had to pay a small service fee of 3$ for ur transaction ??
u should be happy that's all u paid considering ur not paying any taxes on ur purchase... cause that would b a lot more then 3$ lol

[Thomas G Wolf]

Keith Youngblood, on 23 September 2014 - 06:00 AM, said:

I had preordered the new clan pack and was charged the $120 as expected. I was also charged after the fact $3.36. It shows as a Foreign Transaction Fee.

I ha purchased numerous other things including MC, Premium Time, and the Wave 1 Clan Pack and have never received this fee before.

What's this all about? Has anyone else gotten it? Is this because of the way it was purchased?

This sort of thing would surely affect any future purchases. And yes I submitted an email to support.

I pay with paypal and have never had this one no matter what game I played (playing ESO and also paying with paypal e.g.) Dunno if that helps.

[ApolloKaras]

Keith Youngblood, on 23 September 2014 - 06:27 AM, said:

According to my bank the fee is from PGI, not them.

This doesn't make any sense, I'm going to go with the person didn't know what was going on. PGI cannot charge another fee, that fee would have to come from the financial institution, otherwise this charge could be disputed. Also on your statement it would show that PGI was the one who billed it (or whoever PGI is using for the payment). Call your financial institution and ask what fee is charged for international transactions.

[Kain Demos]

Saxie, on 23 September 2014 - 08:50 AM, said:

This doesn't make any sense, I'm going to go with the person didn't know what was going on. PGI cannot charge another fee, that fee would have to come from the financial institution, otherwise this charge could be disputed. Also on your statement it would show that PGI was the one who billed it (or whoever PGI is using for the payment). Call your financial institution and ask what fee is charged for international transactions.

Like I said, I suspect it is not from PGI themselves but whoever is processing the payments for them. I only got hit with it on my most recent purchase which of course came after the IGP split and they got a new provider.

[Mechteric]

Probably a form of import tax. Pretty normal, not to mention at only 2.8% a pretty small amount.

[Keith66AH]

As I stated all my previous purchases came with absolutely no extra fees. I got the clan wave 2 and was charged 120, and a separate fee of 3.36, both from the same place...

POS PURCHASE PIRANHA GAMES INC, and FOREIGN TRANS FEE PIRANHA GAMES INC. AS I have never gotten this before I would also assume its from their new "provider", and no I don't have issue paying "tax", that is included in the price not as a separate charge however, and it seems NOONE else was charged this?

And Im from the US so Canada isn't exactly that foreign.

[Scratx]

Kahnawake MechMaster Prime, on 23 September 2014 - 08:19 AM, said:

wait.. ur upset cause u had to pay a small service fee of 3$ for ur transaction ??
u should be happy that's all u paid considering ur not paying any taxes on ur purchase... cause that would b a lot more then 3$ lol

Actually, some of us happen to use one-time use cards to make online purchases, with a limit of how much money can be drawn. Unspecified additional charges beyond what is asked for, aside from being gray at best (really depends on what's going on), can go over the limit, in which case I would expect the transaction to bounce.

[Bilbo]

Keith Youngblood, on 24 September 2014 - 07:07 AM, said:

As I stated all my previous purchases came with absolutely no extra fees. I got the clan wave 2 and was charged 120, and a separate fee of 3.36, both from the same place...

POS PURCHASE PIRANHA GAMES INC, and FOREIGN TRANS FEE PIRANHA GAMES INC. AS I have never gotten this before I would also assume its from their new "provider", and no I don't have issue paying "tax", that is included in the price not as a separate charge however, and it seems NOONE else was charged this?

And Im from the US so Canada isn't exactly that foreign.

Don't know what to tell you. I got a notice email from the CC company that an international transaction occurred. $120 was charged to the card and I was not charged a fee. If it were PGI's provider I would expect everyone outside of Canada to be charged the fee.

[Ghogiel]

Kahnawake MechMaster Prime, on 23 September 2014 - 08:19 AM, said:

wait.. ur upset cause u had to pay a small service fee of 3$ for ur transaction ??
u should be happy that's all u paid considering ur not paying any taxes on ur purchase... cause that would b a lot more then 3$ lol

I don't know why you brought up tax..but I shouldn't have to pay tax. According to law at least . Basically digital goods from non EU businesses aren't taxed.

Which just made think of something interesting... placing servers in the EU probably would make a 'fixed establishment' and might have to register for VAT and have goods sold to the EU taxed.

Unless they use a non EU member state or some tax haven...

[Sabazial]

I bought a Timberwolf a couple of weeks ago via paypal and it didn't incur any extra charges.

[Mystere]

This is what you get for scoffing at the Occupy Wall Street folks. Now go reap what you have sown.