23 replies to this topic

[greytiger]

I see others have received their injections, and I was curious - I don't think the injections are complete as of yet. I haven't received mine, and I'm just itching to get my hands on them!

I seem to have the 2 million cbills though from the one year, but nothing else. >.<


--GT

[HandOfDoom]

I'm missing the prime version of the Mad Dog. Strange.

[Mallius]

Likewise, i havn't received my Mad Dogs yet either, hoping you are right and it's just timing, as i don't seem to be able to open a ticket. It tells me i need to select a preset category, but when i drop down the menu, there are no categories to select....

[Kodiak Jorgensson]

also missing the Mad dog purchased it earlier today its 1:35 am here now its an hour and half over due for its injection :\

[Jonnara]

I am missing everything.
Did the upgrade clan pack 1 and wave 2 men of war yesterday.

Come 4pm today... nothing no Masakari pack or the maddog.

Edited by Jonnara, 24 September 2014 - 05:28 PM.

[SixstringSamurai]

Okay so it's not just me then. I sent the issue way up the ladder to Russ and he said he's getting with support to see what the issue is, his response time was near instant so props to him for taking the time to look at it.

So don't everyone go crazy and start emailing. They're tracking it and I've even forwarded this thread. So lets sit tight and see what happens. It's probably some database error or something unforeseen has occurred in the backend, either way they're working on it.

Edited by SixStringSamurai, 24 September 2014 - 05:42 PM.

[SixstringSamurai]

HandOfDoom, on 24 September 2014 - 08:49 AM, said:

I'm missing the prime version of the Mad Dog. Strange.

Russ says relog and it should show up.

[trajan331]

Purchased the Upgrade to Masakari collection from Al La Carte yesterday evening. It's been about 24 hours and, yet to receive my Novas and Adders + Modules. Payment has cleared according to my bank.

[RobarGK]

Yeah, I purchased Tuesday and still don't have it, and my payment showed as clearing right away. And I did log off and back on multiple times.

[SixstringSamurai]

trajan331, on 24 September 2014 - 07:09 PM, said:

Purchased the Upgrade to Masakari collection from Al La Carte yesterday evening. It's been about 24 hours and, yet to receive my Novas and Adders + Modules. Payment has cleared according to my bank.

Same exact thing here except I had Masakari already. I checked that all the requirements were met by 2pm today and come 4, they were never entered into my account. Still waiting on them and any sort of action, even an email reply from support would be nice. Russ was nice enough to get the ball rolling but hes a little bit beyond where the actual work should be getting done. I shouldn't have to be emailing him. I find it humorous that he's doing their job for them though, and I am grateful for his assistance.

[RobarGK]

I'm of the impression that support went home for the night already.

[greytiger]

I received them after I ran a couple of matches, so I'm good now.

[Stealth Raptor]

same with me i know i originally had a couple ala cartes for the wave 1. then i refunded and got a masakari right before it came out, dunno if that might have anything to do with it

[Jonnara]

Nope, still nothing for me here so I emailed them. Hope to hear something tomorrow.

Edited by Jonnara, 24 September 2014 - 11:19 PM.

[Eglar]

purchased approx 30 hours ago, still didn't receive it. Mailed support too.
https://mwomercs.com/upgrade says that I qualify

[RobarGK]

I'm at 36 hours without it showing up. Mailed support with no reply as of yet (although it was after their listed closing time yesterday so fingers crossed for when they come in today.) https://mwomercs.com/upgrade said I qualify less then five minutes after making the purchase.

[Sweetgrass]

Same problem here ...24 hours and no Mad Dog yet.....
email support to no avail...

[RobarGK]

Support opened hours ago, so now I guess we just have to wait. I'm getting more and more disappointed. 40 hours after purchase at this point.

[Potato Farmer]

Same thing is happening to me too. I am going to submit a email to support and see if I get it fixed.

[RobarGK]

You could be waiting a while. I sent one of later yesterday and still haven't had a response.